text:  is just kind of white noise for him but I think that's where you lose people because this is the stuff that matters how you handle people how you get along with people having courage in the face of adversity that is stuff that it's a little it's a little hard to grasp it's kind of an intangible but it's important and it can mean a lot to an organization that's lost his way as much as the Department of Defense has over the last four years kind of need someone to come in and shake things up I don't think there's any question about that