text:  well we're speaking with zach wichter he writes the cruising altitude column at usa today he's written a piece called are we really more likely to cry on planes i guess customer service could make you cry uh neck pain from forgetting your neck pillow if you if your head snaps backwards uh i don't know what else stood out as you were pulling this all together yeah i think it's it's really just that like it's pretty simple and it's that people are