 I've had the best luck when I hire people who have hospitality experience because they already have this mindset. Number two, when interviewing, ask questions that require them to solve potential problems that might come up with customers and see how they respond. And number three, remember that you can typically train anyone to do a job, but you can't teach them to be nice. And nice is vitally important when it comes to hiring the best employees. Nice. At businessedgeminute.com, I'm Mitch Graff.