text:  So what happens is if you're not making your own chemicals, if you have an issue, you have to wait until you can get to the chemist at the main factory. And you've got to talk to him and tell him you're having a problem. Then they've got to fix it. But they may be making 50 or 60 other companies' products, so it may take a while. But if you're dealing with somebody like DIY or car candy or some of the other products that we use that are made by the same company, you can get that rectified a lot sooner.