text:  As I said, when we were trying to get these reports and get this information, when they come forward and say, we just don't have enough people, we don't have enough time, yeah, this is what this is, and yeah, we didn't do a rate kit, we didn't do this, we didn't do that, and yeah, it's just a drowning, and we've got to move on. I've got other stuff I need to take care of. I don't have enough staff. I don't have enough time. I have too much crime. I make up all kinds of excuses on why the industry standard was not followed.