text:  This week, I was communicating with Steve Johnson at American Airlines, their vice chairman and chief strategic officer. As you probably know, certainly Vasu Raja, they've kind of pushed him to the curb at this point. And the pivot American made to blow up their sales department, discard and devalue longstanding relationships, and essentially say, hey, listen, don't bother flying our planes. Just use your credit card to live your life. We'll recognize you as a VIP. We just found it disgusting.