 I'm with Applied Innovation customer Eric Lane, Director of Information Technology for Raleigh Williams Paint Spot. Eric, you have a managed network services agreement with Applied Innovation. Yes, we have all the services minus the help desk. We still have help desk for the things that they do, such as network monitoring, servers, patching, Windows updates, and things of those nature. How does Applied Innovation's network professionals help you? Applied Innovation has been very proactive, and they've laid out a plan for, here is what we look like today.