text:  when they come forward and say, we just don't have enough people, we don't have enough time, yeah, this is what this is, and yeah, we didn't do a rate kit, we didn't do this, we didn't do that, and yeah, it's just a grounding, and we've got to move on, I've got other stuff I need to take care of. I don't have enough staff, I don't have enough time, I have too much crime, I make up all kinds of excuses on why the industry standard was not followed in this, and if this is industry standard in Louisiana, well, you know...