text:  or an IEP as it's kind of colloquially known. And so under the IEP, there's really strong goals and benchmarks set, and also the services are dictated in that. So it says exactly how many minutes of every service you get per week. And so if you can get an IEP, there's supposed to be all these protections. But because of staffing issues and different things, sometimes IEPs aren't being met down to the letter. So then that can become a point of friction between parents and schools.