text:  It's going to tell that router, hey, we're trying to set up a device here. Can you just broadcast that 2.4 gigahertz network so you don't confuse the device that's trying to get set up with that 5 gigahertz network? So again, this is just from the Spectrum support website. Clearly, a lot of people have this issue. So I would not give up on this. I think you'll be able to connect it. Again, sign into your Spectrum account. On your services page, select Internet. Navigate to the Setup Smart Device tab.