text:  Every other experience I've ever had in my life is if a plane is out for that day, it's canceled. And that's interesting to find that out. But the fact is people had access to information and said, what do you mean? You made us wait here. There was no reason for us to wait. And what do you mean something breaks at 3.30 and you can't even take a look at a plane? Knowing what it's going to cost the airlines, you know, with hotel vouchers.