text:  Now, listen to this. These folks rented a vehicle on May 15th at the Calgary airport for a period of six days, starting at 1030 p.m. because they were on American Airlines arriving in the evening. However, the Hertz agent at the airport inadvertently logged the rental time as starting at 1030 a.m. So then they are first hit with an, but they didn't pick it up till 1030 p.m.