text:  we tend to think that when something is really hard to use that there's, you know, a bureaucrat behind the scenes who had all this power and, and, you know, decided to make it hard. But what, what we saw was that really nobody has very much power. Everyone has a little bit to say, wait, we need this in and we need that in. And, you know, that's how you get to 212 questions, but nobody has the power to say, wait a minute,