text:  But in part because of that access, Scott, the way the software interacts with the Windows operating system, one error in a routine automatic update crashed servers all around the world. I talked to Andy Ellis about this. He's an expert who led security at the cloud company Akamai for 20 years. And he said that his team always worried about hackers, but they were really worried about mistakes like this one. He said he went through something really similar at Akamai.