text:  But when Frances reported what had happened to the actual FBI, she immediately hit a wall. The agent she spoke to told her that, unfortunately, they wouldn't be opening an investigation. We reached out to the FBI to understand why, but they didn't make anyone available for an interview. So we called up Kyle Armstrong. He spent 14 years investigating financial crimes at the FBI. And Kyle says it's helpful to think about where Frances's case fits into the FBI's broader mission.