text:  Terms, conditions, privacy and security declaration. When I am in a depressive crisis, I'm not able to read, so I couldn't do it. So then I called and they put me on hold. After waiting on hold for several minutes, Orvis hung up. It was very frustrating. It was just a really negative experience. When her suicidal thoughts came back a few months later, she tried calling 988 again. This time, it was a completely different experience.