text:  That email also let Steinberger know he had the choice to opt out of the program. Steinberger suspects he's not the only one who has unwittingly been on time of use rates, and he wonders if the program has prompted any actual changes in people's behavior. That's one of the questions Hiko will try to answer in the next couple of months, says Michelangelo, the head of the state's Division of Consumer Advocacy.