text:  This is On Point. I'm Meghna Chakrabarty, and Jennifer Polka joins us today. She's author of the new book, Recoding America, Why Government is Failing in the Digital Age and How We Can Do Better. And Jennifer, I'm sorry we had to take a quick break there, but I wanted to let you finish your thought about how fixing the technology when it comes to implementing policies like unemployment or food assistance isn't enough, that you have to go further upstream. And go ahead and finish that thought.