text:  One of the most common responses when I asked them why they thought stores were introducing self-checkouts was to get rid of work. And so they felt they were being asked to do work for free for the company, and they were opposed to it. More recent survey data, though, finds that every age group between a quarter to a third of shoppers report that they hate self-checkout lanes. What's ironic is that there are actually more cashiers now than there were before self-checkouts were introduced, even when we control for population growth.