text:  A mediator's toolbox can have little tricks like you go into a room and you keep the window open so it's so cold that the mediator's, come on, come on, let's get an agreement. It's so cold, I want to get out of here. Or it's too hot. Or you take them at a resort so far away they can't leave it and they're basically stuck there and have to come to a deal. The little tricks. Because at the end of the day, what do you want? You want a result.