 He went ahead and just started putting everything on paper. And he sat there for, I think, the better part of four or five hours, making sure that there was clarity in what they were basically writing about and a clear understanding and everything. And he actually, in sharing that story, he went through his old files and stuff and actually found the notebook where all of this transactional stuff was happening in real time in the living room of these homeowners who were hearing impaired.