 going as far as creating fake documents and impersonating individuals from trustworthy institutions like banks. They then use high-pressure sales tactics and phony information, such as mimicking legitimate entities' email addresses and forging official documents to convince victims that offers regarding their timeshares are real. Initial contact is generally made by phone or email, with the scammer pretending to be a U.S. or Mexican-based third-party timeshare broker or sales representative.