 I was on to give an example of how this training for range staff at the Austin Harlins, the range in Yakima, Washington, paid off. With training, employees knew what to look for, and when one individual entered the facility, they immediately knew something was not right. Apparently, the customer was sending up red flags in terms of being in crisis, and because the staff had trained with NSSF materials and knew what to look for, they intervened using protocol they learned.