listen to them when stakeholders say something like concerns hear them out and have an open communication when government gets involved, be honest, be open to them, make sure that government know what you're doing including everything no matter if it is a minor problem or a major problem it does not matter as both can become an even bigger problem for example, the BP oil rig/spill disaster happened from a small problem that messed up everything and had an huge impact on everything now BP is working on improving their brand image and we hope that BP learned from their mistakes and continue to work on their relationships with society, government, and stakeholders 