You know, I was on the phone to a customer for fifteen to twenty minutes because they'd had a bad experience and I was actually making an appointment for Roy to go in and that twenty minutes is a long time, and I think really if anything, it's just brought to me really,, how little time sometimes, it's not always the case, it does vary, that, depending on the incoming calls, depending if you've got got through the emerging paperwork for whatever reason, how little quality time perhaps you do actually spend on the phone, making outgoing calls to sell.