Matters arising through the procedure from any individual or any group of individuals on the shop floor, was dealt with primarily and respectfully so in regard to the individual making an approach to the foreman, if no settlement was reached then, it was referred to the shop steward in that department, if he couldn't settle it along with the member with the foreman, then he could report it to the er shop stewards committee through the auspices of the secretary or the convenor.