Summarize those needs cos there may be more than one  and tell him what you're gonna do, what is the plan of attack, when you're gonna see the guy again  and when we do our business building up, you can take it back to  erm the benefits of him introducing us to other people by keeping policy charges down and increasing bonuses whenever possible, cos it's in his benefit he introduces us to others so we don't have to advertise, or very very rarely advertise.