The general point here and I want to make is that er, these aren't officers' promises these are the members' promises and er, erm, we've got to be careful that er when they're all drawn together that we aren't making a hostage fortune, erm and so that I think it is very important members take aboard er what is suggested and test them themselves to see that they are realistic, I would also say that er as these promises are being considered by the various committees and I note a considerable variation in standards which will need to be addressed when the promises er, have come back to the Policy Committee, these are particularly in reference to the time required to respond to er, erm complaints etc, it's no use having the Highways Committee wanting two weeks and incidentally on promise number two erm I think that er any up, somebody else's point er straight forward wants to be deleted, erm the highways require two weeks to respond er, erm hearts and libraries want a, you know half a day, er and we've got to get these er erm more or less synchronized I think, and whilst I'm thinking Chairman on the last page er of the er favourite for, for first for agent authorities, but it doesn't give any indication about the contact point and as most of our population live in the agent authorities that the er it needs to be expanded to give the contacts er points for the members of the public.