Yep, and  erm the minute the nine nine nine calls come in, the staff at the Control Room there deal with them er erm they record the call, they, they talk to the people, they take the message, they erm call out the fire appliance, they inform the firemen where to go, they er show them where to go if, if they can't find their way, they direct them and then they process the whole problem until the job is ended.