Well we have production course  you have made your appointment to see Mr and Mrs  who are existing clients of , you will now conduct the first appointment starting with greeting and appropriate sociability which is the first part of step one, through to producing the C C Q and then  further copy pages two and four of the attached C C Q in your booklet, so  two and four are er  we've got four and two, the personal details and  may be the wrong way round there, so it's advisable to say you complete the first part of it, page two and then the employment details okay, so you doing a little bit of exploring there so if you like you can be doing all of step one and a little bit of step two, buying in this particular role playing.