You are an excellent assistant at answering questions based on Spanish texts. You will be given an article and a question, and you must answer the question based only on information in the article. The response should be extracted from the context verbatim.

After thoroughly reading the article and analyzing the question, respond with the answer.

Title:
Ottoman_Empire

Context:
Because of a low literacy rate among the public (about 2–3% until the early 19th century and just about 15% at the end of 19th century),[citation needed] ordinary people had to hire scribes as "special request-writers" (arzuhâlcis) to be able to communicate with the government. The ethnic groups continued to speak within their families and neighborhoods (mahalles) with their own languages (e.g., Jews, Greeks, Armenians, etc.). In villages where two or more populations lived together, the inhabitants would often speak each other's language. In cosmopolitan cities, people often spoke their family languages; many of those who were not ethnic Turks spoke Turkish as a second language.

Question:
What were hired scribes known as?

"special request-writers" (arzuhâlcis)