Chapter 7. Troubleshooting
Chapter 7. Troubleshooting 7.1. Troubleshooting installations 7.1.1. Determining where installation issues occur When troubleshooting OpenShift Container Platform installation issues, you can monitor installation logs to determine at which stage issues occur. Then, retrieve diagnostic data relevant to that stage. OpenShift Container Platform installation proceeds through the following stages: Ignition configuration files are created. The bootstrap machine boots and starts hosting the remote resources required for the control plane machines to boot. The control plane machines fetch the remote resources from the bootstrap machine and finish booting. The control plane machines use the bootstrap machine to form an etcd cluster. The bootstrap machine starts a temporary Kubernetes control plane using the new etcd cluster. The temporary control plane schedules the production control plane to the control plane machines. The temporary control plane shuts down and passes control to the production control plane. The bootstrap machine adds OpenShift Container Platform components into the production control plane. The installation program shuts down the bootstrap machine. The control plane sets up the worker nodes. The control plane installs additional services in the form of a set of Operators. The cluster downloads and configures remaining components needed for the day-to-day operation, including the creation of worker machines in supported environments. 7.1.2. User-provisioned infrastructure installation considerations The default installation method uses installer-provisioned infrastructure. With installer-provisioned infrastructure clusters, OpenShift Container Platform manages all aspects of the cluster, including the operating system itself. If possible, use this feature to avoid having to provision and maintain the cluster infrastructure. You can alternatively install OpenShift Container Platform 4.10 on infrastructure that you provide. If you use this installation method, follow user-provisioned infrastructure installation documentation carefully. Additionally, review the following considerations before the installation: Check the Red Hat Enterprise Linux (RHEL) Ecosystem to determine the level of Red Hat Enterprise Linux CoreOS (RHCOS) support provided for your chosen server hardware or virtualization technology. Many virtualization and cloud environments require agents to be installed on guest operating systems. Ensure that these agents are installed as a containerized workload deployed through a daemon set. Install cloud provider integration if you want to enable features such as dynamic storage, on-demand service routing, node hostname to Kubernetes hostname resolution, and cluster autoscaling. Note It is not possible to enable cloud provider integration in OpenShift Container Platform environments that mix resources from different cloud providers, or that span multiple physical or virtual platforms. The node life cycle controller will not allow nodes that are external to the existing provider to be added to a cluster, and it is not possible to specify more than one cloud provider integration. A provider-specific Machine API implementation is required if you want to use machine sets or autoscaling to automatically provision OpenShift Container Platform cluster nodes. Check whether your chosen cloud provider offers a method to inject Ignition configuration files into hosts as part of their initial deployment. If they do not, you will need to host Ignition configuration files by using an HTTP server. The steps taken to troubleshoot Ignition configuration file issues will differ depending on which of these two methods is deployed. Storage needs to be manually provisioned if you want to leverage optional framework components such as the embedded container registry, Elasticsearch, or Prometheus. Default storage classes are not defined in user-provisioned infrastructure installations unless explicitly configured. A load balancer is required to distribute API requests across all control plane nodes in highly available OpenShift Container Platform environments. You can use any TCP-based load balancing solution that meets OpenShift Container Platform DNS routing and port requirements. 7.1.3. Checking a load balancer configuration before OpenShift Container Platform installation Check your load balancer configuration prior to starting an OpenShift Container Platform installation. Prerequisites You have configured an external load balancer of your choosing, in preparation for an OpenShift Container Platform installation. The following example is based on a Red Hat Enterprise Linux (RHEL) host using HAProxy to provide load balancing services to a cluster. You have configured DNS in preparation for an OpenShift Container Platform installation. You have SSH access to your load balancer. Procedure Check that the haproxy systemd service is active: USD ssh <user_name>@<load_balancer> systemctl status haproxy Verify that the load balancer is listening on the required ports. The following example references ports 80 , 443 , 6443 , and 22623 . For HAProxy instances running on Red Hat Enterprise Linux (RHEL) 6, verify port status by using the netstat command: USD ssh <user_name>@<load_balancer> netstat -nltupe | grep -E ':80|:443|:6443|:22623' For HAProxy instances running on Red Hat Enterprise Linux (RHEL) 7 or 8, verify port status by using the ss command: USD ssh <user_name>@<load_balancer> ss -nltupe | grep -E ':80|:443|:6443|:22623' Note Red Hat recommends the ss command instead of netstat in Red Hat Enterprise Linux (RHEL) 7 or later. ss is provided by the iproute package. For more information on the ss command, see the Red Hat Enterprise Linux (RHEL) 7 Performance Tuning Guide . Check that the wildcard DNS record resolves to the load balancer: USD dig <wildcard_fqdn> @<dns_server> 7.1.4. Specifying OpenShift Container Platform installer log levels By default, the OpenShift Container Platform installer log level is set to info . If more detailed logging is required when diagnosing a failed OpenShift Container Platform installation, you can increase the openshift-install log level to debug when starting the installation again. Prerequisites You have access to the installation host. Procedure Set the installation log level to debug when initiating the installation: USD ./openshift-install --dir <installation_directory> wait-for bootstrap-complete --log-level debug 1 1 Possible log levels include info , warn , error, and debug . 7.1.5. Troubleshooting openshift-install command issues If you experience issues running the openshift-install command, check the following: The installation has been initiated within 24 hours of Ignition configuration file creation. The Ignition files are created when the following command is run: USD ./openshift-install create ignition-configs --dir=./install_dir The install-config.yaml file is in the same directory as the installer. If an alternative installation path is declared by using the ./openshift-install --dir option, verify that the install-config.yaml file exists within that directory. 7.1.6. Monitoring installation progress You can monitor high-level installation, bootstrap, and control plane logs as an OpenShift Container Platform installation progresses. This provides greater visibility into how an installation progresses and helps identify the stage at which an installation failure occurs. Prerequisites You have access to the cluster as a user with the cluster-admin cluster role. You have installed the OpenShift CLI ( oc ). You have SSH access to your hosts. You have the fully qualified domain names of the bootstrap and control plane nodes. Note The initial kubeadmin password can be found in <install_directory>/auth/kubeadmin-password on the installation host. Procedure Watch the installation log as the installation progresses: USD tail -f ~/<installation_directory>/.openshift_install.log Monitor the bootkube.service journald unit log on the bootstrap node, after it has booted. This provides visibility into the bootstrapping of the first control plane. Replace <bootstrap_fqdn> with the bootstrap node's fully qualified domain name: USD ssh core@<bootstrap_fqdn> journalctl -b -f -u bootkube.service Note The bootkube.service log on the bootstrap node outputs etcd connection refused errors, indicating that the bootstrap server is unable to connect to etcd on control plane nodes. After etcd has started on each control plane node and the nodes have joined the cluster, the errors should stop. Monitor kubelet.service journald unit logs on control plane nodes, after they have booted. This provides visibility into control plane node agent activity. Monitor the logs using oc : USD oc adm node-logs --role=master -u kubelet If the API is not functional, review the logs using SSH instead. Replace <master-node>.<cluster_name>.<base_domain> with appropriate values: USD ssh core@<master-node>.<cluster_name>.<base_domain> journalctl -b -f -u kubelet.service Monitor crio.service journald unit logs on control plane nodes, after they have booted. This provides visibility into control plane node CRI-O container runtime activity. Monitor the logs using oc : USD oc adm node-logs --role=master -u crio If the API is not functional, review the logs using SSH instead. Replace <master-node>.<cluster_name>.<base_domain> with appropriate values: USD ssh core@master-N.cluster_name.sub_domain.domain journalctl -b -f -u crio.service 7.1.7. Gathering bootstrap node diagnostic data When experiencing bootstrap-related issues, you can gather bootkube.service journald unit logs and container logs from the bootstrap node. Prerequisites You have SSH access to your bootstrap node. You have the fully qualified domain name of the bootstrap node. If you are hosting Ignition configuration files by using an HTTP server, you must have the HTTP server's fully qualified domain name and the port number. You must also have SSH access to the HTTP host. Procedure If you have access to the bootstrap node's console, monitor the console until the node reaches the login prompt. Verify the Ignition file configuration. If you are hosting Ignition configuration files by using an HTTP server. Verify the bootstrap node Ignition file URL. Replace <http_server_fqdn> with HTTP server's fully qualified domain name: USD curl -I http://<http_server_fqdn>:<port>/bootstrap.ign 1 1 The -I option returns the header only. If the Ignition file is available on the specified URL, the command returns 200 OK status. If it is not available, the command returns 404 file not found . To verify that the Ignition file was received by the bootstrap node, query the HTTP server logs on the serving host. For example, if you are using an Apache web server to serve Ignition files, enter the following command: USD grep -is 'bootstrap.ign' /var/log/httpd/access_log If the bootstrap Ignition file is received, the associated HTTP GET log message will include a 200 OK success status, indicating that the request succeeded. If the Ignition file was not received, check that the Ignition files exist and that they have the appropriate file and web server permissions on the serving host directly. If you are using a cloud provider mechanism to inject Ignition configuration files into hosts as part of their initial deployment. Review the bootstrap node's console to determine if the mechanism is injecting the bootstrap node Ignition file correctly. Verify the availability of the bootstrap node's assigned storage device. Verify that the bootstrap node has been assigned an IP address from the DHCP server. Collect bootkube.service journald unit logs from the bootstrap node. Replace <bootstrap_fqdn> with the bootstrap node's fully qualified domain name: USD ssh core@<bootstrap_fqdn> journalctl -b -f -u bootkube.service Note The bootkube.service log on the bootstrap node outputs etcd connection refused errors, indicating that the bootstrap server is unable to connect to etcd on control plane nodes. After etcd has started on each control plane node and the nodes have joined the cluster, the errors should stop. Collect logs from the bootstrap node containers. Collect the logs using podman on the bootstrap node. Replace <bootstrap_fqdn> with the bootstrap node's fully qualified domain name: USD ssh core@<bootstrap_fqdn> 'for pod in USD(sudo podman ps -a -q); do sudo podman logs USDpod; done' If the bootstrap process fails, verify the following. You can resolve api.<cluster_name>.<base_domain> from the installation host. The load balancer proxies port 6443 connections to bootstrap and control plane nodes. Ensure that the proxy configuration meets OpenShift Container Platform installation requirements. 7.1.8. Investigating control plane node installation issues If you experience control plane node installation issues, determine the control plane node OpenShift Container Platform software defined network (SDN), and network Operator status. Collect kubelet.service , crio.service journald unit logs, and control plane node container logs for visibility into control plane node agent, CRI-O container runtime, and pod activity. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). You have SSH access to your hosts. You have the fully qualified domain names of the bootstrap and control plane nodes. If you are hosting Ignition configuration files by using an HTTP server, you must have the HTTP server's fully qualified domain name and the port number. You must also have SSH access to the HTTP host. Note The initial kubeadmin password can be found in <install_directory>/auth/kubeadmin-password on the installation host. Procedure If you have access to the console for the control plane node, monitor the console until the node reaches the login prompt. During the installation, Ignition log messages are output to the console. Verify Ignition file configuration. If you are hosting Ignition configuration files by using an HTTP server. Verify the control plane node Ignition file URL. Replace <http_server_fqdn> with HTTP server's fully qualified domain name: USD curl -I http://<http_server_fqdn>:<port>/master.ign 1 1 The -I option returns the header only. If the Ignition file is available on the specified URL, the command returns 200 OK status. If it is not available, the command returns 404 file not found . To verify that the Ignition file was received by the control plane node query the HTTP server logs on the serving host. For example, if you are using an Apache web server to serve Ignition files: USD grep -is 'master.ign' /var/log/httpd/access_log If the master Ignition file is received, the associated HTTP GET log message will include a 200 OK success status, indicating that the request succeeded. If the Ignition file was not received, check that it exists on the serving host directly. Ensure that the appropriate file and web server permissions are in place. If you are using a cloud provider mechanism to inject Ignition configuration files into hosts as part of their initial deployment. Review the console for the control plane node to determine if the mechanism is injecting the control plane node Ignition file correctly. Check the availability of the storage device assigned to the control plane node. Verify that the control plane node has been assigned an IP address from the DHCP server. Determine control plane node status. Query control plane node status: USD oc get nodes If one of the control plane nodes does not reach a Ready status, retrieve a detailed node description: USD oc describe node <master_node> Note It is not possible to run oc commands if an installation issue prevents the OpenShift Container Platform API from running or if the kubelet is not running yet on each node: Determine OpenShift Container Platform SDN status. Review sdn-controller , sdn , and ovs daemon set status, in the openshift-sdn namespace: USD oc get daemonsets -n openshift-sdn If those resources are listed as Not found , review pods in the openshift-sdn namespace: USD oc get pods -n openshift-sdn Review logs relating to failed OpenShift Container Platform SDN pods in the openshift-sdn namespace: USD oc logs <sdn_pod> -n openshift-sdn Determine cluster network configuration status. Review whether the cluster's network configuration exists: USD oc get network.config.openshift.io cluster -o yaml If the installer failed to create the network configuration, generate the Kubernetes manifests again and review message output: USD ./openshift-install create manifests Review the pod status in the openshift-network-operator namespace to determine whether the Cluster Network Operator (CNO) is running: USD oc get pods -n openshift-network-operator Gather network Operator pod logs from the openshift-network-operator namespace: USD oc logs pod/<network_operator_pod_name> -n openshift-network-operator Monitor kubelet.service journald unit logs on control plane nodes, after they have booted. This provides visibility into control plane node agent activity. Retrieve the logs using oc : USD oc adm node-logs --role=master -u kubelet If the API is not functional, review the logs using SSH instead. Replace <master-node>.<cluster_name>.<base_domain> with appropriate values: USD ssh core@<master-node>.<cluster_name>.<base_domain> journalctl -b -f -u kubelet.service Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. Before attempting to collect diagnostic data over SSH, review whether the data collected by running oc adm must gather and other oc commands is sufficient instead. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> . Retrieve crio.service journald unit logs on control plane nodes, after they have booted. This provides visibility into control plane node CRI-O container runtime activity. Retrieve the logs using oc : USD oc adm node-logs --role=master -u crio If the API is not functional, review the logs using SSH instead: USD ssh core@<master-node>.<cluster_name>.<base_domain> journalctl -b -f -u crio.service Collect logs from specific subdirectories under /var/log/ on control plane nodes. Retrieve a list of logs contained within a /var/log/ subdirectory. The following example lists files in /var/log/openshift-apiserver/ on all control plane nodes: USD oc adm node-logs --role=master --path=openshift-apiserver Inspect a specific log within a /var/log/ subdirectory. The following example outputs /var/log/openshift-apiserver/audit.log contents from all control plane nodes: USD oc adm node-logs --role=master --path=openshift-apiserver/audit.log If the API is not functional, review the logs on each node using SSH instead. The following example tails /var/log/openshift-apiserver/audit.log : USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo tail -f /var/log/openshift-apiserver/audit.log Review control plane node container logs using SSH. List the containers: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl ps -a Retrieve a container's logs using crictl : USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl logs -f <container_id> If you experience control plane node configuration issues, verify that the MCO, MCO endpoint, and DNS record are functioning. The Machine Config Operator (MCO) manages operating system configuration during the installation procedure. Also verify system clock accuracy and certificate validity. Test whether the MCO endpoint is available. Replace <cluster_name> with appropriate values: USD curl https://api-int.<cluster_name>:22623/config/master If the endpoint is unresponsive, verify load balancer configuration. Ensure that the endpoint is configured to run on port 22623. Verify that the MCO endpoint's DNS record is configured and resolves to the load balancer. Run a DNS lookup for the defined MCO endpoint name: USD dig api-int.<cluster_name> @<dns_server> Run a reverse lookup to the assigned MCO IP address on the load balancer: USD dig -x <load_balancer_mco_ip_address> @<dns_server> Verify that the MCO is functioning from the bootstrap node directly. Replace <bootstrap_fqdn> with the bootstrap node's fully qualified domain name: USD ssh core@<bootstrap_fqdn> curl https://api-int.<cluster_name>:22623/config/master System clock time must be synchronized between bootstrap, master, and worker nodes. Check each node's system clock reference time and time synchronization statistics: USD ssh core@<node>.<cluster_name>.<base_domain> chronyc tracking Review certificate validity: USD openssl s_client -connect api-int.<cluster_name>:22623 | openssl x509 -noout -text 7.1.9. Investigating etcd installation issues If you experience etcd issues during installation, you can check etcd pod status and collect etcd pod logs. You can also verify etcd DNS records and check DNS availability on control plane nodes. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). You have SSH access to your hosts. You have the fully qualified domain names of the control plane nodes. Procedure Check the status of etcd pods. Review the status of pods in the openshift-etcd namespace: USD oc get pods -n openshift-etcd Review the status of pods in the openshift-etcd-operator namespace: USD oc get pods -n openshift-etcd-operator If any of the pods listed by the commands are not showing a Running or a Completed status, gather diagnostic information for the pod. Review events for the pod: USD oc describe pod/<pod_name> -n <namespace> Inspect the pod's logs: USD oc logs pod/<pod_name> -n <namespace> If the pod has more than one container, the preceding command will create an error, and the container names will be provided in the error message. Inspect logs for each container: USD oc logs pod/<pod_name> -c <container_name> -n <namespace> If the API is not functional, review etcd pod and container logs on each control plane node by using SSH instead. Replace <master-node>.<cluster_name>.<base_domain> with appropriate values. List etcd pods on each control plane node: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl pods --name=etcd- For any pods not showing Ready status, inspect pod status in detail. Replace <pod_id> with the pod's ID listed in the output of the preceding command: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspectp <pod_id> List containers related to a pod: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl ps | grep '<pod_id>' For any containers not showing Ready status, inspect container status in detail. Replace <container_id> with container IDs listed in the output of the preceding command: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspect <container_id> Review the logs for any containers not showing a Ready status. Replace <container_id> with the container IDs listed in the output of the preceding command: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl logs -f <container_id> Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. Before attempting to collect diagnostic data over SSH, review whether the data collected by running oc adm must gather and other oc commands is sufficient instead. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> . Validate primary and secondary DNS server connectivity from control plane nodes. 7.1.10. Investigating control plane node kubelet and API server issues To investigate control plane node kubelet and API server issues during installation, check DNS, DHCP, and load balancer functionality. Also, verify that certificates have not expired. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). You have SSH access to your hosts. You have the fully qualified domain names of the control plane nodes. Procedure Verify that the API server's DNS record directs the kubelet on control plane nodes to https://api-int.<cluster_name>.<base_domain>:6443 . Ensure that the record references the load balancer. Ensure that the load balancer's port 6443 definition references each control plane node. Check that unique control plane node hostnames have been provided by DHCP. Inspect the kubelet.service journald unit logs on each control plane node. Retrieve the logs using oc : USD oc adm node-logs --role=master -u kubelet If the API is not functional, review the logs using SSH instead. Replace <master-node>.<cluster_name>.<base_domain> with appropriate values: USD ssh core@<master-node>.<cluster_name>.<base_domain> journalctl -b -f -u kubelet.service Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. Before attempting to collect diagnostic data over SSH, review whether the data collected by running oc adm must gather and other oc commands is sufficient instead. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> . Check for certificate expiration messages in the control plane node kubelet logs. Retrieve the log using oc : USD oc adm node-logs --role=master -u kubelet | grep -is 'x509: certificate has expired' If the API is not functional, review the logs using SSH instead. Replace <master-node>.<cluster_name>.<base_domain> with appropriate values: USD ssh core@<master-node>.<cluster_name>.<base_domain> journalctl -b -f -u kubelet.service | grep -is 'x509: certificate has expired' 7.1.11. Investigating worker node installation issues If you experience worker node installation issues, you can review the worker node status. Collect kubelet.service , crio.service journald unit logs and the worker node container logs for visibility into the worker node agent, CRI-O container runtime and pod activity. Additionally, you can check the Ignition file and Machine API Operator functionality. If worker node post-installation configuration fails, check Machine Config Operator (MCO) and DNS functionality. You can also verify system clock synchronization between the bootstrap, master, and worker nodes, and validate certificates. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). You have SSH access to your hosts. You have the fully qualified domain names of the bootstrap and worker nodes. If you are hosting Ignition configuration files by using an HTTP server, you must have the HTTP server's fully qualified domain name and the port number. You must also have SSH access to the HTTP host. Note The initial kubeadmin password can be found in <install_directory>/auth/kubeadmin-password on the installation host. Procedure If you have access to the worker node's console, monitor the console until the node reaches the login prompt. During the installation, Ignition log messages are output to the console. Verify Ignition file configuration. If you are hosting Ignition configuration files by using an HTTP server. Verify the worker node Ignition file URL. Replace <http_server_fqdn> with HTTP server's fully qualified domain name: USD curl -I http://<http_server_fqdn>:<port>/worker.ign 1 1 The -I option returns the header only. If the Ignition file is available on the specified URL, the command returns 200 OK status. If it is not available, the command returns 404 file not found . To verify that the Ignition file was received by the worker node, query the HTTP server logs on the HTTP host. For example, if you are using an Apache web server to serve Ignition files: USD grep -is 'worker.ign' /var/log/httpd/access_log If the worker Ignition file is received, the associated HTTP GET log message will include a 200 OK success status, indicating that the request succeeded. If the Ignition file was not received, check that it exists on the serving host directly. Ensure that the appropriate file and web server permissions are in place. If you are using a cloud provider mechanism to inject Ignition configuration files into hosts as part of their initial deployment. Review the worker node's console to determine if the mechanism is injecting the worker node Ignition file correctly. Check the availability of the worker node's assigned storage device. Verify that the worker node has been assigned an IP address from the DHCP server. Determine worker node status. Query node status: USD oc get nodes Retrieve a detailed node description for any worker nodes not showing a Ready status: USD oc describe node <worker_node> Note It is not possible to run oc commands if an installation issue prevents the OpenShift Container Platform API from running or if the kubelet is not running yet on each node. Unlike control plane nodes, worker nodes are deployed and scaled using the Machine API Operator. Check the status of the Machine API Operator. Review Machine API Operator pod status: USD oc get pods -n openshift-machine-api If the Machine API Operator pod does not have a Ready status, detail the pod's events: USD oc describe pod/<machine_api_operator_pod_name> -n openshift-machine-api Inspect machine-api-operator container logs. The container runs within the machine-api-operator pod: USD oc logs pod/<machine_api_operator_pod_name> -n openshift-machine-api -c machine-api-operator Also inspect kube-rbac-proxy container logs. The container also runs within the machine-api-operator pod: USD oc logs pod/<machine_api_operator_pod_name> -n openshift-machine-api -c kube-rbac-proxy Monitor kubelet.service journald unit logs on worker nodes, after they have booted. This provides visibility into worker node agent activity. Retrieve the logs using oc : USD oc adm node-logs --role=worker -u kubelet If the API is not functional, review the logs using SSH instead. Replace <worker-node>.<cluster_name>.<base_domain> with appropriate values: USD ssh core@<worker-node>.<cluster_name>.<base_domain> journalctl -b -f -u kubelet.service Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. Before attempting to collect diagnostic data over SSH, review whether the data collected by running oc adm must gather and other oc commands is sufficient instead. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> . Retrieve crio.service journald unit logs on worker nodes, after they have booted. This provides visibility into worker node CRI-O container runtime activity. Retrieve the logs using oc : USD oc adm node-logs --role=worker -u crio If the API is not functional, review the logs using SSH instead: USD ssh core@<worker-node>.<cluster_name>.<base_domain> journalctl -b -f -u crio.service Collect logs from specific subdirectories under /var/log/ on worker nodes. Retrieve a list of logs contained within a /var/log/ subdirectory. The following example lists files in /var/log/sssd/ on all worker nodes: USD oc adm node-logs --role=worker --path=sssd Inspect a specific log within a /var/log/ subdirectory. The following example outputs /var/log/sssd/audit.log contents from all worker nodes: USD oc adm node-logs --role=worker --path=sssd/sssd.log If the API is not functional, review the logs on each node using SSH instead. The following example tails /var/log/sssd/sssd.log : USD ssh core@<worker-node>.<cluster_name>.<base_domain> sudo tail -f /var/log/sssd/sssd.log Review worker node container logs using SSH. List the containers: USD ssh core@<worker-node>.<cluster_name>.<base_domain> sudo crictl ps -a Retrieve a container's logs using crictl : USD ssh core@<worker-node>.<cluster_name>.<base_domain> sudo crictl logs -f <container_id> If you experience worker node configuration issues, verify that the MCO, MCO endpoint, and DNS record are functioning. The Machine Config Operator (MCO) manages operating system configuration during the installation procedure. Also verify system clock accuracy and certificate validity. Test whether the MCO endpoint is available. Replace <cluster_name> with appropriate values: USD curl https://api-int.<cluster_name>:22623/config/worker If the endpoint is unresponsive, verify load balancer configuration. Ensure that the endpoint is configured to run on port 22623. Verify that the MCO endpoint's DNS record is configured and resolves to the load balancer. Run a DNS lookup for the defined MCO endpoint name: USD dig api-int.<cluster_name> @<dns_server> Run a reverse lookup to the assigned MCO IP address on the load balancer: USD dig -x <load_balancer_mco_ip_address> @<dns_server> Verify that the MCO is functioning from the bootstrap node directly. Replace <bootstrap_fqdn> with the bootstrap node's fully qualified domain name: USD ssh core@<bootstrap_fqdn> curl https://api-int.<cluster_name>:22623/config/worker System clock time must be synchronized between bootstrap, master, and worker nodes. Check each node's system clock reference time and time synchronization statistics: USD ssh core@<node>.<cluster_name>.<base_domain> chronyc tracking Review certificate validity: USD openssl s_client -connect api-int.<cluster_name>:22623 | openssl x509 -noout -text 7.1.12. Querying Operator status after installation You can check Operator status at the end of an installation. Retrieve diagnostic data for Operators that do not become available. Review logs for any Operator pods that are listed as Pending or have an error status. Validate base images used by problematic pods. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure Check that cluster Operators are all available at the end of an installation. USD oc get clusteroperators Verify that all of the required certificate signing requests (CSRs) are approved. Some nodes might not move to a Ready status and some cluster Operators might not become available if there are pending CSRs. Check the status of the CSRs and ensure that you see a client and server request with the Pending or Approved status for each machine that you added to the cluster: USD oc get csr Example output NAME AGE REQUESTOR CONDITION csr-8b2br 15m system:serviceaccount:openshift-machine-config-operator:node-bootstrapper Pending 1 csr-8vnps 15m system:serviceaccount:openshift-machine-config-operator:node-bootstrapper Pending csr-bfd72 5m26s system:node:ip-10-0-50-126.us-east-2.compute.internal Pending 2 csr-c57lv 5m26s system:node:ip-10-0-95-157.us-east-2.compute.internal Pending ... 1 A client request CSR. 2 A server request CSR. In this example, two machines are joining the cluster. You might see more approved CSRs in the list. If the CSRs were not approved, after all of the pending CSRs for the machines you added are in Pending status, approve the CSRs for your cluster machines: Note Because the CSRs rotate automatically, approve your CSRs within an hour of adding the machines to the cluster. If you do not approve them within an hour, the certificates will rotate, and more than two certificates will be present for each node. You must approve all of these certificates. After you approve the initial CSRs, the subsequent node client CSRs are automatically approved by the cluster kube-controller-manager . Note For clusters running on platforms that are not machine API enabled, such as bare metal and other user-provisioned infrastructure, you must implement a method of automatically approving the kubelet serving certificate requests (CSRs). If a request is not approved, then the oc exec , oc rsh , and oc logs commands cannot succeed, because a serving certificate is required when the API server connects to the kubelet. Any operation that contacts the Kubelet endpoint requires this certificate approval to be in place. The method must watch for new CSRs, confirm that the CSR was submitted by the node-bootstrapper service account in the system:node or system:admin groups, and confirm the identity of the node. To approve them individually, run the following command for each valid CSR: USD oc adm certificate approve <csr_name> 1 1 <csr_name> is the name of a CSR from the list of current CSRs. To approve all pending CSRs, run the following command: USD oc get csr -o go-template='{{range .items}}{{if not .status}}{{.metadata.name}}{{"\n"}}{{end}}{{end}}' | xargs oc adm certificate approve View Operator events: USD oc describe clusteroperator <operator_name> Review Operator pod status within the Operator's namespace: USD oc get pods -n <operator_namespace> Obtain a detailed description for pods that do not have Running status: USD oc describe pod/<operator_pod_name> -n <operator_namespace> Inspect pod logs: USD oc logs pod/<operator_pod_name> -n <operator_namespace> When experiencing pod base image related issues, review base image status. Obtain details of the base image used by a problematic pod: USD oc get pod -o "jsonpath={range .status.containerStatuses[*]}{.name}{'\t'}{.state}{'\t'}{.image}{'\n'}{end}" <operator_pod_name> -n <operator_namespace> List base image release information: USD oc adm release info <image_path>:<tag> --commits 7.1.13. Gathering logs from a failed installation If you gave an SSH key to your installation program, you can gather data about your failed installation. Note You use a different command to gather logs about an unsuccessful installation than to gather logs from a running cluster. If you must gather logs from a running cluster, use the oc adm must-gather command. Prerequisites Your OpenShift Container Platform installation failed before the bootstrap process finished. The bootstrap node is running and accessible through SSH. The ssh-agent process is active on your computer, and you provided the same SSH key to both the ssh-agent process and the installation program. If you tried to install a cluster on infrastructure that you provisioned, you must have the fully qualified domain names of the bootstrap and control plane nodes. Procedure Generate the commands that are required to obtain the installation logs from the bootstrap and control plane machines: If you used installer-provisioned infrastructure, change to the directory that contains the installation program and run the following command: USD ./openshift-install gather bootstrap --dir <installation_directory> 1 1 installation_directory is the directory you specified when you ran ./openshift-install create cluster . This directory contains the OpenShift Container Platform definition files that the installation program creates. For installer-provisioned infrastructure, the installation program stores information about the cluster, so you do not specify the hostnames or IP addresses. If you used infrastructure that you provisioned yourself, change to the directory that contains the installation program and run the following command: USD ./openshift-install gather bootstrap --dir <installation_directory> \ 1 --bootstrap <bootstrap_address> \ 2 --master <master_1_address> \ 3 --master <master_2_address> \ 4 --master <master_3_address>" 5 1 For installation_directory , specify the same directory you specified when you ran ./openshift-install create cluster . This directory contains the OpenShift Container Platform definition files that the installation program creates. 2 <bootstrap_address> is the fully qualified domain name or IP address of the cluster's bootstrap machine. 3 4 5 For each control plane, or master, machine in your cluster, replace <master_*_address> with its fully qualified domain name or IP address. Note A default cluster contains three control plane machines. List all of your control plane machines as shown, no matter how many your cluster uses. Example output INFO Pulling debug logs from the bootstrap machine INFO Bootstrap gather logs captured here "<installation_directory>/log-bundle-<timestamp>.tar.gz" If you open a Red Hat support case about your installation failure, include the compressed logs in the case. 7.1.14. Additional resources See Installation process for more details on OpenShift Container Platform installation types and process. 7.2. Verifying node health 7.2.1. Reviewing node status, resource usage, and configuration Review cluster node health status, resource consumption statistics, and node logs. Additionally, query kubelet status on individual nodes. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure List the name, status, and role for all nodes in the cluster: USD oc get nodes Summarize CPU and memory usage for each node within the cluster: USD oc adm top nodes Summarize CPU and memory usage for a specific node: USD oc adm top node my-node 7.2.2. Querying the kubelet's status on a node You can review cluster node health status, resource consumption statistics, and node logs. Additionally, you can query kubelet status on individual nodes. Prerequisites You have access to the cluster as a user with the cluster-admin role. Your API service is still functional. You have installed the OpenShift CLI ( oc ). Procedure The kubelet is managed using a systemd service on each node. Review the kubelet's status by querying the kubelet systemd service within a debug pod. Start a debug pod for a node: USD oc debug node/my-node Note If you are running oc debug on a control plane node, you can find administrative kubeconfig files in the /etc/kubernetes/static-pod-resources/kube-apiserver-certs/secrets/node-kubeconfigs directory. Set /host as the root directory within the debug shell. The debug pod mounts the host's root file system in /host within the pod. By changing the root directory to /host , you can run binaries contained in the host's executable paths: # chroot /host Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. However, if the OpenShift Container Platform API is not available, or kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> instead. Check whether the kubelet systemd service is active on the node: # systemctl is-active kubelet Output a more detailed kubelet.service status summary: # systemctl status kubelet 7.2.3. Querying cluster node journal logs You can gather journald unit logs and other logs within /var/log on individual cluster nodes. Prerequisites You have access to the cluster as a user with the cluster-admin role. Your API service is still functional. You have installed the OpenShift CLI ( oc ). You have SSH access to your hosts. Procedure Query kubelet journald unit logs from OpenShift Container Platform cluster nodes. The following example queries control plane nodes only: USD oc adm node-logs --role=master -u kubelet 1 1 Replace kubelet as appropriate to query other unit logs. Collect logs from specific subdirectories under /var/log/ on cluster nodes. Retrieve a list of logs contained within a /var/log/ subdirectory. The following example lists files in /var/log/openshift-apiserver/ on all control plane nodes: USD oc adm node-logs --role=master --path=openshift-apiserver Inspect a specific log within a /var/log/ subdirectory. The following example outputs /var/log/openshift-apiserver/audit.log contents from all control plane nodes: USD oc adm node-logs --role=master --path=openshift-apiserver/audit.log If the API is not functional, review the logs on each node using SSH instead. The following example tails /var/log/openshift-apiserver/audit.log : USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo tail -f /var/log/openshift-apiserver/audit.log Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. Before attempting to collect diagnostic data over SSH, review whether the data collected by running oc adm must gather and other oc commands is sufficient instead. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> . 7.3. Troubleshooting CRI-O container runtime issues 7.3.1. About CRI-O container runtime engine CRI-O is a Kubernetes-native container runtime implementation that integrates closely with the operating system to deliver an efficient and optimized Kubernetes experience. CRI-O provides facilities for running, stopping, and restarting containers. The CRI-O container runtime engine is managed using a systemd service on each OpenShift Container Platform cluster node. When container runtime issues occur, verify the status of the crio systemd service on each node. Gather CRI-O journald unit logs from nodes that manifest container runtime issues. 7.3.2. Verifying CRI-O runtime engine status You can verify CRI-O container runtime engine status on each cluster node. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure Review CRI-O status by querying the crio systemd service on a node, within a debug pod. Start a debug pod for a node: USD oc debug node/my-node Set /host as the root directory within the debug shell. The debug pod mounts the host's root file system in /host within the pod. By changing the root directory to /host , you can run binaries contained in the host's executable paths: # chroot /host Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> instead. Check whether the crio systemd service is active on the node: # systemctl is-active crio Output a more detailed crio.service status summary: # systemctl status crio.service 7.3.3. Gathering CRI-O journald unit logs If you experience CRI-O issues, you can obtain CRI-O journald unit logs from a node. Prerequisites You have access to the cluster as a user with the cluster-admin role. Your API service is still functional. You have installed the OpenShift CLI ( oc ). You have the fully qualified domain names of the control plane or control plane machines. Procedure Gather CRI-O journald unit logs. The following example collects logs from all control plane nodes (within the cluster: USD oc adm node-logs --role=master -u crio Gather CRI-O journald unit logs from a specific node: USD oc adm node-logs <node_name> -u crio If the API is not functional, review the logs using SSH instead. Replace <node>.<cluster_name>.<base_domain> with appropriate values: USD ssh core@<node>.<cluster_name>.<base_domain> journalctl -b -f -u crio.service Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. Before attempting to collect diagnostic data over SSH, review whether the data collected by running oc adm must gather and other oc commands is sufficient instead. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> . 7.3.4. Cleaning CRI-O storage You can manually clear the CRI-O ephemeral storage if you experience the following issues: A node cannot run on any pods and this error appears: Failed to create pod sandbox: rpc error: code = Unknown desc = failed to mount container XXX: error recreating the missing symlinks: error reading name of symlink for XXX: open /var/lib/containers/storage/overlay/XXX/link: no such file or directory You cannot create a new container on a working node and the "can't stat lower layer" error appears: can't stat lower layer ... because it does not exist. Going through storage to recreate the missing symlinks. Your node is in the NotReady state after a cluster upgrade or if you attempt to reboot it. The container runtime implementation ( crio ) is not working properly. You are unable to start a debug shell on the node using oc debug node/<nodename> because the container runtime instance ( crio ) is not working. Follow this process to completely wipe the CRI-O storage and resolve the errors. Prerequisites: You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure Use cordon on the node. This is to avoid any workload getting scheduled if the node gets into the Ready status. You will know that scheduling is disabled when SchedulingDisabled is in your Status section: USD oc adm cordon <nodename> Drain the node as the cluster-admin user: USD oc adm drain <nodename> --ignore-daemonsets --delete-emptydir-data Note The terminationGracePeriodSeconds attribute of a pod or pod template controls the graceful termination period. This attribute defaults at 30 seconds, but can be customized per application as necessary. If set to more than 90 seconds, the pod might be marked as SIGKILLed and fail to terminate successfully. When the node returns, connect back to the node via SSH or Console. Then connect to the root user: USD ssh core@node1.example.com USD sudo -i Manually stop the kubelet: # systemctl stop kubelet Stop the containers and pods: Use the following command to stop the pods that are not in the HostNetwork . They must be removed first because their removal relies on the networking plugin pods, which are in the HostNetwork . .. for pod in USD(crictl pods -q); do if [[ "USD(crictl inspectp USDpod | jq -r .status.linux.namespaces.options.network)" != "NODE" ]]; then crictl rmp -f USDpod; fi; done Stop all other pods: # crictl rmp -fa Manually stop the crio services: # systemctl stop crio After you run those commands, you can completely wipe the ephemeral storage: # crio wipe -f Start the crio and kubelet service: # systemctl start crio # systemctl start kubelet You will know if the clean up worked if the crio and kubelet services are started, and the node is in the Ready status: USD oc get nodes Example output NAME STATUS ROLES AGE VERSION ci-ln-tkbxyft-f76d1-nvwhr-master-1 Ready, SchedulingDisabled master 133m v1.23.0 Mark the node schedulable. You will know that the scheduling is enabled when SchedulingDisabled is no longer in status: USD oc adm uncordon <nodename> Example output NAME STATUS ROLES AGE VERSION ci-ln-tkbxyft-f76d1-nvwhr-master-1 Ready master 133m v1.23.0 7.4. Troubleshooting operating system issues OpenShift Container Platform runs on RHCOS. You can follow these procedures to troubleshoot problems related to the operating system. 7.4.1. Investigating kernel crashes The kdump service, included in kexec-tools , provides a crash-dumping mechanism. You can use this service to save the contents of the system's memory for later analysis. The kdump service is a Technology Preview feature only. Technology Preview features are not supported with Red Hat production service level agreements (SLAs) and might not be functionally complete. Red Hat does not recommend using them in production. These features provide early access to upcoming product features, enabling customers to test functionality and provide feedback during the development process. For more information about the support scope of Red Hat Technology Preview features, see https://access.redhat.com/support/offerings/techpreview/ . 7.4.1.1. Enabling kdump RHCOS ships with kexec-tools , but manual configuration is required to enable kdump . Procedure Perform the following steps to enable kdump on RHCOS: To reserve memory for the crash kernel during the first kernel booting, provide kernel arguments by entering the following command: # rpm-ostree kargs --append='crashkernel=256M' Optional: To write the crash dump over the network or to some other location, rather than to the default local /var/crash location, edit the /etc/kdump.conf configuration file. Note Network dumps are required when using LUKS. kdump does not support local crash dumps on LUKS-encrypted devices. For details on configuring the kdump service, see the comments in /etc/sysconfig/kdump , /etc/kdump.conf , and the kdump.conf manual page. Also refer to the RHEL kdump documentation for further information on configuring the dump target. Enable the kdump systemd service: # systemctl enable kdump.service Reboot your system: # systemctl reboot Ensure that kdump has loaded a crash kernel by checking that the kdump.service has started and exited successfully and that cat /sys/kernel/kexec_crash_loaded prints 1 . 7.4.1.2. Enabling kdump on day-1 The kdump service is intended to be enabled per node to debug kernel problems. Because there are costs to having kdump enabled, and these costs accumulate with each additional kdump -enabled node, it is recommended that kdump only be enabled on each node as needed. Potential costs of enabling kdump on each node include: Less available RAM due to memory being reserved for the crash kernel. Node unavailability while the kernel is dumping the core. Additional storage space being used to store the crash dumps. Not being production-ready because the kdump service is in Technology Preview . If you are aware of the downsides and trade-offs of having the kdump service enabled, it is possible to enable kdump in a cluster-wide fashion. Although machine-specific machine configs are not yet supported, you can perform the steps through a systemd unit in a MachineConfig object on day-1 and have kdump enabled on all nodes in the cluster. You can create a MachineConfig object and inject that object into the set of manifest files used by Ignition during cluster setup. See "Customizing nodes" in the Installing Installation configuration section for more information and examples on how to use Ignition configs. Procedure Create a MachineConfig object for cluster-wide configuration: Create a Butane config file, 99-worker-kdump.bu , that configures and enables kdump: variant: openshift version: 4.10.0 metadata: name: 99-worker-kdump 1 labels: machineconfiguration.openshift.io/role: worker 2 openshift: kernel_arguments: 3 - crashkernel=256M storage: files: - path: /etc/kdump.conf 4 mode: 0644 overwrite: true contents: inline: | path /var/crash core_collector makedumpfile -l --message-level 7 -d 31 - path: /etc/sysconfig/kdump 5 mode: 0644 overwrite: true contents: inline: | KDUMP_COMMANDLINE_REMOVE="hugepages hugepagesz slub_debug quiet log_buf_len swiotlb" KDUMP_COMMANDLINE_APPEND="irqpoll nr_cpus=1 reset_devices cgroup_disable=memory mce=off numa=off udev.children-max=2 panic=10 rootflags=nofail acpi_no_memhotplug transparent_hugepage=never nokaslr novmcoredd hest_disable" KEXEC_ARGS="-s" KDUMP_IMG="vmlinuz" systemd: units: - name: kdump.service enabled: true 1 2 Replace worker with master in both locations when creating a MachineConfig object for control plane nodes. 3 Provide kernel arguments to reserve memory for the crash kernel. You can add other kernel arguments if necessary. 4 If you want to change the contents of /etc/kdump.conf from the default, include this section and modify the inline subsection accordingly. 5 If you want to change the contents of /etc/sysconfig/kdump from the default, include this section and modify the inline subsection accordingly. Use Butane to generate a machine config YAML file, 99-worker-kdump.yaml , containing the configuration to be delivered to the nodes: USD butane 99-worker-kdump.bu -o 99-worker-kdump.yaml Put the YAML file into manifests during cluster setup. You can also create this MachineConfig object after cluster setup with the YAML file: USD oc create -f ./99-worker-kdump.yaml 7.4.1.3. Testing the kdump configuration See the Testing the kdump configuration section in the RHEL documentation for kdump. 7.4.1.4. Analyzing a core dump See the Analyzing a core dump section in the RHEL documentation for kdump. Note It is recommended to perform vmcore analysis on a separate RHEL system. Additional resources Setting up kdump in RHEL Linux kernel documentation for kdump kdump.conf(5) - a manual page for the /etc/kdump.conf configuration file containing the full documentation of available options kexec(8) - a manual page for the kexec package Red Hat Knowledgebase article regarding kexec and kdump 7.4.2. Debugging Ignition failures If a machine cannot be provisioned, Ignition fails and RHCOS will boot into the emergency shell. Use the following procedure to get debugging information. Procedure Run the following command to show which service units failed: USD systemctl --failed Optional: Run the following command on an individual service unit to find out more information: USD journalctl -u <unit>.service 7.5. Troubleshooting network issues 7.5.1. How the network interface is selected For installations on bare metal or with virtual machines that have more than one network interface controller (NIC), the NIC that OpenShift Container Platform uses for communication with the Kubernetes API server is determined by the nodeip-configuration.service service unit that is run by systemd when the node boots. The service iterates through the network interfaces on the node and the first network interface that is configured with a subnet than can host the IP address for the API server is selected for OpenShift Container Platform communication. After the nodeip-configuration.service service determines the correct NIC, the service creates the /etc/systemd/system/kubelet.service.d/20-nodenet.conf file. The 20-nodenet.conf file sets the KUBELET_NODE_IP environment variable to the IP address that the service selected. When the kubelet service starts, it reads the value of the environment variable from the 20-nodenet.conf file and sets the IP address as the value to the --node-ip kubelet command-line argument. As a result, the kubelet service uses the selected IP address as the node IP address. If hardware or networking is reconfigured after installation, it is possible that the nodeip-configuration.service service can select a different NIC after a reboot. In some cases, you might be able to detect that a different NIC is selected by reviewing the INTERNAL-IP column in the output from the oc get nodes -o wide command. If network communication is disrupted or misconfigured because a different NIC is selected, one strategy for overriding the selection process is to set the correct IP address explicitly. The following list identifies the high-level steps and considerations: Create a shell script that determines the IP address to use for OpenShift Container Platform communication. Have the script create a custom unit file such as /etc/systemd/system/kubelet.service.d/98-nodenet-override.conf . Use the custom unit file, 98-nodenet-override.conf , to set the KUBELET_NODE_IP environment variable to the IP address. Do not overwrite the /etc/systemd/system/kubelet.service.d/20-nodenet.conf file. Specify a file name with a numerically higher value such as 98-nodenet-override.conf in the same directory path. The goal is to have the custom unit file run after 20-nodenet.conf and override the value of the environment variable. Create a machine config object with the shell script as a base64-encoded string and use the Machine Config Operator to deploy the script to the nodes at a file system path such as /usr/local/bin/override-node-ip.sh . Ensure that systemctl daemon-reload runs after the shell script runs. The simplest method is to specify ExecStart=systemctl daemon-reload in the machine config, as shown in the following sample. Sample machine config to override the network interface for kubelet apiVersion: machineconfiguration.openshift.io/v1 kind: MachineConfig metadata: labels: machineconfiguration.openshift.io/role: worker name: 98-nodenet-override spec: config: ignition: version: 3.2.0 storage: files: - contents: source: data:text/plain;charset=utf-8;base64,<encoded_script> mode: 0755 overwrite: true path: /usr/local/bin/override-node-ip.sh systemd: units: - contents: | [Unit] Description=Override node IP detection Wants=network-online.target Before=kubelet.service After=network-online.target [Service] Type=oneshot ExecStart=/usr/local/bin/override-node-ip.sh ExecStart=systemctl daemon-reload [Install] WantedBy=multi-user.target enabled: true name: nodenet-override.service 7.5.2. Troubleshooting Open vSwitch issues To troubleshoot some Open vSwitch (OVS) issues, you might need to configure the log level to include more information. If you modify the log level on a node temporarily, be aware that you can receive log messages from the machine config daemon on the node like the following example: E0514 12:47:17.998892 2281 daemon.go:1350] content mismatch for file /etc/systemd/system/ovs-vswitchd.service: [Unit] To avoid the log messages related to the mismatch, revert the log level change after you complete your troubleshooting. 7.5.2.1. Configuring the Open vSwitch log level temporarily For short-term troubleshooting, you can configure the Open vSwitch (OVS) log level temporarily. The following procedure does not require rebooting the node. In addition, the configuration change does not persist whenever you reboot the node. After you perform this procedure to change the log level, you can receive log messages from the machine config daemon that indicate a content mismatch for the ovs-vswitchd.service . To avoid the log messages, repeat this procedure and set the log level to the original value. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure Start a debug pod for a node: USD oc debug node/<node_name> Set /host as the root directory within the debug shell. The debug pod mounts the root file system from the host in /host within the pod. By changing the root directory to /host , you can run binaries from the host file system: # chroot /host View the current syslog level for OVS modules: # ovs-appctl vlog/list The following example output shows the log level for syslog set to info . Example output console syslog file ------- ------ ------ backtrace OFF INFO INFO bfd OFF INFO INFO bond OFF INFO INFO bridge OFF INFO INFO bundle OFF INFO INFO bundles OFF INFO INFO cfm OFF INFO INFO collectors OFF INFO INFO command_line OFF INFO INFO connmgr OFF INFO INFO conntrack OFF INFO INFO conntrack_tp OFF INFO INFO coverage OFF INFO INFO ct_dpif OFF INFO INFO daemon OFF INFO INFO daemon_unix OFF INFO INFO dns_resolve OFF INFO INFO dpdk OFF INFO INFO ... Specify the log level in the /etc/systemd/system/ovs-vswitchd.service.d/10-ovs-vswitchd-restart.conf file: Restart=always ExecStartPre=-/bin/sh -c '/usr/bin/chown -R :USDUSD{OVS_USER_ID##*:} /var/lib/openvswitch' ExecStartPre=-/bin/sh -c '/usr/bin/chown -R :USDUSD{OVS_USER_ID##*:} /etc/openvswitch' ExecStartPre=-/bin/sh -c '/usr/bin/chown -R :USDUSD{OVS_USER_ID##*:} /run/openvswitch' ExecStartPost=-/usr/bin/ovs-appctl vlog/set syslog:dbg ExecReload=-/usr/bin/ovs-appctl vlog/set syslog:dbg In the preceding example, the log level is set to dbg . Change the last two lines by setting syslog:<log_level> to off , emer , err , warn , info , or dbg . The off log level filters out all log messages. Restart the service: # systemctl daemon-reload # systemctl restart ovs-vswitchd 7.5.2.2. Configuring the Open vSwitch log level permanently For long-term changes to the Open vSwitch (OVS) log level, you can change the log level permanently. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure Create a file, such as 99-change-ovs-loglevel.yaml , with a MachineConfig object like the following example: apiVersion: machineconfiguration.openshift.io/v1 kind: MachineConfig metadata: labels: machineconfiguration.openshift.io/role: master 1 name: 99-change-ovs-loglevel spec: config: ignition: version: 3.2.0 systemd: units: - dropins: - contents: | [Service] ExecStartPost=-/usr/bin/ovs-appctl vlog/set syslog:dbg 2 ExecReload=-/usr/bin/ovs-appctl vlog/set syslog:dbg name: 20-ovs-vswitchd-restart.conf name: ovs-vswitchd.service 1 After you perform this procedure to configure control plane nodes, repeat the procedure and set the role to worker to configure worker nodes. 2 Set the syslog:<log_level> value. Log levels are off , emer , err , warn , info , or dbg . Setting the value to off filters out all log messages. Apply the machine config: USD oc apply -f 99-change-ovs-loglevel.yaml Additional resources Understanding the Machine Config Operator Checking machine config pool status 7.5.2.3. Displaying Open vSwitch logs Use the following procedure to display Open vSwitch (OVS) logs. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure Run one of the following commands: Display the logs by using the oc command from outside the cluster: USD oc adm node-logs <node_name> -u ovs-vswitchd Display the logs after logging on to a node in the cluster: # journalctl -b -f -u ovs-vswitchd.service One way to log on to a node is by using the oc debug node/<node_name> command. 7.6. Troubleshooting Operator issues Operators are a method of packaging, deploying, and managing an OpenShift Container Platform application. They act like an extension of the software vendor's engineering team, watching over an OpenShift Container Platform environment and using its current state to make decisions in real time. Operators are designed to handle upgrades seamlessly, react to failures automatically, and not take shortcuts, such as skipping a software backup process to save time. OpenShift Container Platform 4.10 includes a default set of Operators that are required for proper functioning of the cluster. These default Operators are managed by the Cluster Version Operator (CVO). As a cluster administrator, you can install application Operators from the OperatorHub using the OpenShift Container Platform web console or the CLI. You can then subscribe the Operator to one or more namespaces to make it available for developers on your cluster. Application Operators are managed by Operator Lifecycle Manager (OLM). If you experience Operator issues, verify Operator subscription status. Check Operator pod health across the cluster and gather Operator logs for diagnosis. 7.6.1. Operator subscription condition types Subscriptions can report the following condition types: Table 7.1. Subscription condition types Condition Description CatalogSourcesUnhealthy Some or all of the catalog sources to be used in resolution are unhealthy. InstallPlanMissing An install plan for a subscription is missing. InstallPlanPending An install plan for a subscription is pending installation. InstallPlanFailed An install plan for a subscription has failed. ResolutionFailed The dependency resolution for a subscription has failed. Note Default OpenShift Container Platform cluster Operators are managed by the Cluster Version Operator (CVO) and they do not have a Subscription object. Application Operators are managed by Operator Lifecycle Manager (OLM) and they have a Subscription object. 7.6.2. Viewing Operator subscription status by using the CLI You can view Operator subscription status by using the CLI. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure List Operator subscriptions: USD oc get subs -n <operator_namespace> Use the oc describe command to inspect a Subscription resource: USD oc describe sub <subscription_name> -n <operator_namespace> In the command output, find the Conditions section for the status of Operator subscription condition types. In the following example, the CatalogSourcesUnhealthy condition type has a status of false because all available catalog sources are healthy: Example output Conditions: Last Transition Time: 2019-07-29T13:42:57Z Message: all available catalogsources are healthy Reason: AllCatalogSourcesHealthy Status: False Type: CatalogSourcesUnhealthy Note Default OpenShift Container Platform cluster Operators are managed by the Cluster Version Operator (CVO) and they do not have a Subscription object. Application Operators are managed by Operator Lifecycle Manager (OLM) and they have a Subscription object. 7.6.3. Viewing Operator catalog source status by using the CLI You can view the status of an Operator catalog source by using the CLI. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure List the catalog sources in a namespace. For example, you can check the openshift-marketplace namespace, which is used for cluster-wide catalog sources: USD oc get catalogsources -n openshift-marketplace Example output NAME DISPLAY TYPE PUBLISHER AGE certified-operators Certified Operators grpc Red Hat 55m community-operators Community Operators grpc Red Hat 55m example-catalog Example Catalog grpc Example Org 2m25s redhat-marketplace Red Hat Marketplace grpc Red Hat 55m redhat-operators Red Hat Operators grpc Red Hat 55m Use the oc describe command to get more details and status about a catalog source: USD oc describe catalogsource example-catalog -n openshift-marketplace Example output Name: example-catalog Namespace: openshift-marketplace ... Status: Connection State: Address: example-catalog.openshift-marketplace.svc:50051 Last Connect: 2021-09-09T17:07:35Z Last Observed State: TRANSIENT_FAILURE Registry Service: Created At: 2021-09-09T17:05:45Z Port: 50051 Protocol: grpc Service Name: example-catalog Service Namespace: openshift-marketplace In the preceding example output, the last observed state is TRANSIENT_FAILURE . This state indicates that there is a problem establishing a connection for the catalog source. List the pods in the namespace where your catalog source was created: USD oc get pods -n openshift-marketplace Example output NAME READY STATUS RESTARTS AGE certified-operators-cv9nn 1/1 Running 0 36m community-operators-6v8lp 1/1 Running 0 36m marketplace-operator-86bfc75f9b-jkgbc 1/1 Running 0 42m example-catalog-bwt8z 0/1 ImagePullBackOff 0 3m55s redhat-marketplace-57p8c 1/1 Running 0 36m redhat-operators-smxx8 1/1 Running 0 36m When a catalog source is created in a namespace, a pod for the catalog source is created in that namespace. In the preceding example output, the status for the example-catalog-bwt8z pod is ImagePullBackOff . This status indicates that there is an issue pulling the catalog source's index image. Use the oc describe command to inspect a pod for more detailed information: USD oc describe pod example-catalog-bwt8z -n openshift-marketplace Example output Name: example-catalog-bwt8z Namespace: openshift-marketplace Priority: 0 Node: ci-ln-jyryyg2-f76d1-ggdbq-worker-b-vsxjd/10.0.128.2 ... Events: Type Reason Age From Message ---- ------ ---- ---- ------- Normal Scheduled 48s default-scheduler Successfully assigned openshift-marketplace/example-catalog-bwt8z to ci-ln-jyryyf2-f76d1-fgdbq-worker-b-vsxjd Normal AddedInterface 47s multus Add eth0 [10.131.0.40/23] from openshift-sdn Normal BackOff 20s (x2 over 46s) kubelet Back-off pulling image "quay.io/example-org/example-catalog:v1" Warning Failed 20s (x2 over 46s) kubelet Error: ImagePullBackOff Normal Pulling 8s (x3 over 47s) kubelet Pulling image "quay.io/example-org/example-catalog:v1" Warning Failed 8s (x3 over 47s) kubelet Failed to pull image "quay.io/example-org/example-catalog:v1": rpc error: code = Unknown desc = reading manifest v1 in quay.io/example-org/example-catalog: unauthorized: access to the requested resource is not authorized Warning Failed 8s (x3 over 47s) kubelet Error: ErrImagePull In the preceding example output, the error messages indicate that the catalog source's index image is failing to pull successfully because of an authorization issue. For example, the index image might be stored in a registry that requires login credentials. Additional resources Operator Lifecycle Manager concepts and resources Catalog source gRPC documentation: States of Connectivity Accessing images for Operators from private registries 7.6.4. Querying Operator pod status You can list Operator pods within a cluster and their status. You can also collect a detailed Operator pod summary. Prerequisites You have access to the cluster as a user with the cluster-admin role. Your API service is still functional. You have installed the OpenShift CLI ( oc ). Procedure List Operators running in the cluster. The output includes Operator version, availability, and up-time information: USD oc get clusteroperators List Operator pods running in the Operator's namespace, plus pod status, restarts, and age: USD oc get pod -n <operator_namespace> Output a detailed Operator pod summary: USD oc describe pod <operator_pod_name> -n <operator_namespace> If an Operator issue is node-specific, query Operator container status on that node. Start a debug pod for the node: USD oc debug node/my-node Set /host as the root directory within the debug shell. The debug pod mounts the host's root file system in /host within the pod. By changing the root directory to /host , you can run binaries contained in the host's executable paths: # chroot /host Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> instead. List details about the node's containers, including state and associated pod IDs: # crictl ps List information about a specific Operator container on the node. The following example lists information about the network-operator container: # crictl ps --name network-operator Exit from the debug shell. 7.6.5. Gathering Operator logs If you experience Operator issues, you can gather detailed diagnostic information from Operator pod logs. Prerequisites You have access to the cluster as a user with the cluster-admin role. Your API service is still functional. You have installed the OpenShift CLI ( oc ). You have the fully qualified domain names of the control plane or control plane machines. Procedure List the Operator pods that are running in the Operator's namespace, plus the pod status, restarts, and age: USD oc get pods -n <operator_namespace> Review logs for an Operator pod: USD oc logs pod/<pod_name> -n <operator_namespace> If an Operator pod has multiple containers, the preceding command will produce an error that includes the name of each container. Query logs from an individual container: USD oc logs pod/<operator_pod_name> -c <container_name> -n <operator_namespace> If the API is not functional, review Operator pod and container logs on each control plane node by using SSH instead. Replace <master-node>.<cluster_name>.<base_domain> with appropriate values. List pods on each control plane node: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl pods For any Operator pods not showing a Ready status, inspect the pod's status in detail. Replace <operator_pod_id> with the Operator pod's ID listed in the output of the preceding command: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspectp <operator_pod_id> List containers related to an Operator pod: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl ps --pod=<operator_pod_id> For any Operator container not showing a Ready status, inspect the container's status in detail. Replace <container_id> with a container ID listed in the output of the preceding command: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspect <container_id> Review the logs for any Operator containers not showing a Ready status. Replace <container_id> with a container ID listed in the output of the preceding command: USD ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl logs -f <container_id> Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. Before attempting to collect diagnostic data over SSH, review whether the data collected by running oc adm must gather and other oc commands is sufficient instead. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> . 7.6.6. Disabling the Machine Config Operator from automatically rebooting When configuration changes are made by the Machine Config Operator (MCO), Red Hat Enterprise Linux CoreOS (RHCOS) must reboot for the changes to take effect. Whether the configuration change is automatic or manual, an RHCOS node reboots automatically unless it is paused. Note The following modifications do not trigger a node reboot: When the MCO detects any of the following changes, it applies the update without draining or rebooting the node: Changes to the SSH key in the spec.config.passwd.users.sshAuthorizedKeys parameter of a machine config. Changes to the global pull secret or pull secret in the openshift-config namespace. Automatic rotation of the /etc/kubernetes/kubelet-ca.crt certificate authority (CA) by the Kubernetes API Server Operator. When the MCO detects changes to the /etc/containers/registries.conf file, such as adding or editing an ImageContentSourcePolicy (ICSP) object, it drains the corresponding nodes, applies the changes, and uncordons the nodes.The node drain does not happen for the following changes: The addition of a registry with the pull-from-mirror = "digest-only" parameter set for each mirror. The addition of a mirror with the pull-from-mirror = "digest-only" parameter set in a registry. The addition of items to the unqualified-search-registries list. To avoid unwanted disruptions, you can modify the machine config pool (MCP) to prevent automatic rebooting after the Operator makes changes to the machine config. Note Pausing an MCP prevents the MCO from applying any configuration changes on the associated nodes. Pausing an MCP also prevents any automatically-rotated certificates from being pushed to the associated nodes, including the automatic rotation of the kube-apiserver-to-kubelet-signer CA certificate. If the MCP is paused when the kube-apiserver-to-kubelet-signer CA certificate expires, and the MCO attempts to renew the certificate automatically, the new certificate is created but not applied across the nodes in the paused MCP. This causes failure in multiple oc commands, including but not limited to oc debug , oc logs , oc exec , and oc attach . Pausing an MCP should be done with careful consideration about the kube-apiserver-to-kubelet-signer CA certificate expiration and for short periods of time only. New CA certificates are generated at 292 days from the installation date and removed at 365 days from that date. To determine the automatic CA certificate rotation, see the Understand CA cert auto renewal in Red Hat OpenShift 4 . 7.6.6.1. Disabling the Machine Config Operator from automatically rebooting by using the console To avoid unwanted disruptions from changes made by the Machine Config Operator (MCO), you can use the OpenShift Container Platform web console to modify the machine config pool (MCP) to prevent the MCO from making any changes to nodes in that pool. This prevents any reboots that would normally be part of the MCO update process. Note See second NOTE in Disabling the Machine Config Operator from automatically rebooting . Prerequisites You have access to the cluster as a user with the cluster-admin role. Procedure To pause or unpause automatic MCO update rebooting: Pause the autoreboot process: Log in to the OpenShift Container Platform web console as a user with the cluster-admin role. Click Compute MachineConfigPools . On the MachineConfigPools page, click either master or worker , depending upon which nodes you want to pause rebooting for. On the master or worker page, click YAML . In the YAML, update the spec.paused field to true . Sample MachineConfigPool object apiVersion: machineconfiguration.openshift.io/v1 kind: MachineConfigPool ... spec: ... paused: true 1 1 Update the spec.paused field to true to pause rebooting. To verify that the MCP is paused, return to the MachineConfigPools page. On the MachineConfigPools page, the Paused column reports True for the MCP you modified. If the MCP has pending changes while paused, the Updated column is False and Updating is False . When Updated is True and Updating is False , there are no pending changes. Important If there are pending changes (where both the Updated and Updating columns are False ), it is recommended to schedule a maintenance window for a reboot as early as possible. Use the following steps for unpausing the autoreboot process to apply the changes that were queued since the last reboot. Unpause the autoreboot process: Log in to the OpenShift Container Platform web console as a user with the cluster-admin role. Click Compute MachineConfigPools . On the MachineConfigPools page, click either master or worker , depending upon which nodes you want to pause rebooting for. On the master or worker page, click YAML . In the YAML, update the spec.paused field to false . Sample MachineConfigPool object apiVersion: machineconfiguration.openshift.io/v1 kind: MachineConfigPool ... spec: ... paused: false 1 1 Update the spec.paused field to false to allow rebooting. Note By unpausing an MCP, the MCO applies all paused changes reboots Red Hat Enterprise Linux CoreOS (RHCOS) as needed. To verify that the MCP is paused, return to the MachineConfigPools page. On the MachineConfigPools page, the Paused column reports False for the MCP you modified. If the MCP is applying any pending changes, the Updated column is False and the Updating column is True . When Updated is True and Updating is False , there are no further changes being made. 7.6.6.2. Disabling the Machine Config Operator from automatically rebooting by using the CLI To avoid unwanted disruptions from changes made by the Machine Config Operator (MCO), you can modify the machine config pool (MCP) using the OpenShift CLI (oc) to prevent the MCO from making any changes to nodes in that pool. This prevents any reboots that would normally be part of the MCO update process. Note See second NOTE in Disabling the Machine Config Operator from automatically rebooting . Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure To pause or unpause automatic MCO update rebooting: Pause the autoreboot process: Update the MachineConfigPool custom resource to set the spec.paused field to true . Control plane (master) nodes USD oc patch --type=merge --patch='{"spec":{"paused":true}}' machineconfigpool/master Worker nodes USD oc patch --type=merge --patch='{"spec":{"paused":true}}' machineconfigpool/worker Verify that the MCP is paused: Control plane (master) nodes USD oc get machineconfigpool/master --template='{{.spec.paused}}' Worker nodes USD oc get machineconfigpool/worker --template='{{.spec.paused}}' Example output true The spec.paused field is true and the MCP is paused. Determine if the MCP has pending changes: # oc get machineconfigpool Example output If the UPDATED column is False and UPDATING is False , there are pending changes. When UPDATED is True and UPDATING is False , there are no pending changes. In the example, the worker node has pending changes. The control plane node does not have any pending changes. Important If there are pending changes (where both the Updated and Updating columns are False ), it is recommended to schedule a maintenance window for a reboot as early as possible. Use the following steps for unpausing the autoreboot process to apply the changes that were queued since the last reboot. Unpause the autoreboot process: Update the MachineConfigPool custom resource to set the spec.paused field to false . Control plane (master) nodes USD oc patch --type=merge --patch='{"spec":{"paused":false}}' machineconfigpool/master Worker nodes USD oc patch --type=merge --patch='{"spec":{"paused":false}}' machineconfigpool/worker Note By unpausing an MCP, the MCO applies all paused changes and reboots Red Hat Enterprise Linux CoreOS (RHCOS) as needed. Verify that the MCP is unpaused: Control plane (master) nodes USD oc get machineconfigpool/master --template='{{.spec.paused}}' Worker nodes USD oc get machineconfigpool/worker --template='{{.spec.paused}}' Example output false The spec.paused field is false and the MCP is unpaused. Determine if the MCP has pending changes: USD oc get machineconfigpool Example output If the MCP is applying any pending changes, the UPDATED column is False and the UPDATING column is True . When UPDATED is True and UPDATING is False , there are no further changes being made. In the example, the MCO is updating the worker node. 7.6.7. Refreshing failing subscriptions In Operator Lifecycle Manager (OLM), if you subscribe to an Operator that references images that are not accessible on your network, you can find jobs in the openshift-marketplace namespace that are failing with the following errors: Example output ImagePullBackOff for Back-off pulling image "example.com/openshift4/ose-elasticsearch-operator-bundle@sha256:6d2587129c846ec28d384540322b40b05833e7e00b25cca584e004af9a1d292e" Example output rpc error: code = Unknown desc = error pinging docker registry example.com: Get "https://example.com/v2/": dial tcp: lookup example.com on 10.0.0.1:53: no such host As a result, the subscription is stuck in this failing state and the Operator is unable to install or upgrade. You can refresh a failing subscription by deleting the subscription, cluster service version (CSV), and other related objects. After recreating the subscription, OLM then reinstalls the correct version of the Operator. Prerequisites You have a failing subscription that is unable to pull an inaccessible bundle image. You have confirmed that the correct bundle image is accessible. Procedure Get the names of the Subscription and ClusterServiceVersion objects from the namespace where the Operator is installed: USD oc get sub,csv -n <namespace> Example output NAME PACKAGE SOURCE CHANNEL subscription.operators.coreos.com/elasticsearch-operator elasticsearch-operator redhat-operators 5.0 NAME DISPLAY VERSION REPLACES PHASE clusterserviceversion.operators.coreos.com/elasticsearch-operator.5.0.0-65 OpenShift Elasticsearch Operator 5.0.0-65 Succeeded Delete the subscription: USD oc delete subscription <subscription_name> -n <namespace> Delete the cluster service version: USD oc delete csv <csv_name> -n <namespace> Get the names of any failing jobs and related config maps in the openshift-marketplace namespace: USD oc get job,configmap -n openshift-marketplace Example output NAME COMPLETIONS DURATION AGE job.batch/1de9443b6324e629ddf31fed0a853a121275806170e34c926d69e53a7fcbccb 1/1 26s 9m30s NAME DATA AGE configmap/1de9443b6324e629ddf31fed0a853a121275806170e34c926d69e53a7fcbccb 3 9m30s Delete the job: USD oc delete job <job_name> -n openshift-marketplace This ensures pods that try to pull the inaccessible image are not recreated. Delete the config map: USD oc delete configmap <configmap_name> -n openshift-marketplace Reinstall the Operator using OperatorHub in the web console. Verification Check that the Operator has been reinstalled successfully: USD oc get sub,csv,installplan -n <namespace> 7.6.8. Reinstalling Operators after failed uninstallation You must successfully and completely uninstall an Operator prior to attempting to reinstall the same Operator. Failure to fully uninstall the Operator properly can leave resources, such as a project or namespace, stuck in a "Terminating" state and cause "error resolving resource" messages. For example: Example Project resource description These types of issues can prevent an Operator from being reinstalled successfully. Warning Forced deletion of a namespace is not likely to resolve "Terminating" state issues and can lead to unstable or unpredictable cluster behavior, so it is better to try to find related resources that might be preventing the namespace from being deleted. For more information, see the Red Hat Knowledgebase Solution #4165791 , paying careful attention to the cautions and warnings. The following procedure shows how to troubleshoot when an Operator cannot be reinstalled because an existing custom resource definition (CRD) from a installation of the Operator is preventing a related namespace from deleting successfully. Procedure Check if there are any namespaces related to the Operator that are stuck in "Terminating" state: USD oc get namespaces Example output Check if there are any CRDs related to the Operator that are still present after the failed uninstallation: USD oc get crds Note CRDs are global cluster definitions; the actual custom resource (CR) instances related to the CRDs could be in other namespaces or be global cluster instances. If there are any CRDs that you know were provided or managed by the Operator and that should have been deleted after uninstallation, delete the CRD: USD oc delete crd <crd_name> Check if there are any remaining CR instances related to the Operator that are still present after uninstallation, and if so, delete the CRs: The type of CRs to search for can be difficult to determine after uninstallation and can require knowing what CRDs the Operator manages. For example, if you are troubleshooting an uninstallation of the etcd Operator, which provides the EtcdCluster CRD, you can search for remaining EtcdCluster CRs in a namespace: USD oc get EtcdCluster -n <namespace_name> Alternatively, you can search across all namespaces: USD oc get EtcdCluster --all-namespaces If there are any remaining CRs that should be removed, delete the instances: USD oc delete <cr_name> <cr_instance_name> -n <namespace_name> Check that the namespace deletion has successfully resolved: USD oc get namespace <namespace_name> Important If the namespace or other Operator resources are still not uninstalled cleanly, contact Red Hat Support. Reinstall the Operator using OperatorHub in the web console. Verification Check that the Operator has been reinstalled successfully: USD oc get sub,csv,installplan -n <namespace> Additional resources Deleting Operators from a cluster Adding Operators to a cluster 7.7. Investigating pod issues OpenShift Container Platform leverages the Kubernetes concept of a pod, which is one or more containers deployed together on one host. A pod is the smallest compute unit that can be defined, deployed, and managed on OpenShift Container Platform 4.10. After a pod is defined, it is assigned to run on a node until its containers exit, or until it is removed. Depending on policy and exit code, Pods are either removed after exiting or retained so that their logs can be accessed. The first thing to check when pod issues arise is the pod's status. If an explicit pod failure has occurred, observe the pod's error state to identify specific image, container, or pod network issues. Focus diagnostic data collection according to the error state. Review pod event messages, as well as pod and container log information. Diagnose issues dynamically by accessing running Pods on the command line, or start a debug pod with root access based on a problematic pod's deployment configuration. 7.7.1. Understanding pod error states Pod failures return explicit error states that can be observed in the status field in the output of oc get pods . Pod error states cover image, container, and container network related failures. The following table provides a list of pod error states along with their descriptions. Table 7.2. Pod error states Pod error state Description ErrImagePull Generic image retrieval error. ErrImagePullBackOff Image retrieval failed and is backed off. ErrInvalidImageName The specified image name was invalid. ErrImageInspect Image inspection did not succeed. ErrImageNeverPull PullPolicy is set to NeverPullImage and the target image is not present locally on the host. ErrRegistryUnavailable When attempting to retrieve an image from a registry, an HTTP error was encountered. ErrContainerNotFound The specified container is either not present or not managed by the kubelet, within the declared pod. ErrRunInitContainer Container initialization failed. ErrRunContainer None of the pod's containers started successfully. ErrKillContainer None of the pod's containers were killed successfully. ErrCrashLoopBackOff A container has terminated. The kubelet will not attempt to restart it. ErrVerifyNonRoot A container or image attempted to run with root privileges. ErrCreatePodSandbox Pod sandbox creation did not succeed. ErrConfigPodSandbox Pod sandbox configuration was not obtained. ErrKillPodSandbox A pod sandbox did not stop successfully. ErrSetupNetwork Network initialization failed. ErrTeardownNetwork Network termination failed. 7.7.2. Reviewing pod status You can query pod status and error states. You can also query a pod's associated deployment configuration and review base image availability. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). skopeo is installed. Procedure Switch into a project: USD oc project <project_name> List pods running within the namespace, as well as pod status, error states, restarts, and age: USD oc get pods Determine whether the namespace is managed by a deployment configuration: USD oc status If the namespace is managed by a deployment configuration, the output includes the deployment configuration name and a base image reference. Inspect the base image referenced in the preceding command's output: USD skopeo inspect docker://<image_reference> If the base image reference is not correct, update the reference in the deployment configuration: USD oc edit deployment/my-deployment When deployment configuration changes on exit, the configuration will automatically redeploy. Watch pod status as the deployment progresses, to determine whether the issue has been resolved: USD oc get pods -w Review events within the namespace for diagnostic information relating to pod failures: USD oc get events 7.7.3. Inspecting pod and container logs You can inspect pod and container logs for warnings and error messages related to explicit pod failures. Depending on policy and exit code, pod and container logs remain available after pods have been terminated. Prerequisites You have access to the cluster as a user with the cluster-admin role. Your API service is still functional. You have installed the OpenShift CLI ( oc ). Procedure Query logs for a specific pod: USD oc logs <pod_name> Query logs for a specific container within a pod: USD oc logs <pod_name> -c <container_name> Logs retrieved using the preceding oc logs commands are composed of messages sent to stdout within pods or containers. Inspect logs contained in /var/log/ within a pod. List log files and subdirectories contained in /var/log within a pod: USD oc exec <pod_name> ls -alh /var/log Query a specific log file contained in /var/log within a pod: USD oc exec <pod_name> cat /var/log/<path_to_log> List log files and subdirectories contained in /var/log within a specific container: USD oc exec <pod_name> -c <container_name> ls /var/log Query a specific log file contained in /var/log within a specific container: USD oc exec <pod_name> -c <container_name> cat /var/log/<path_to_log> 7.7.4. Accessing running pods You can review running pods dynamically by opening a shell inside a pod or by gaining network access through port forwarding. Prerequisites You have access to the cluster as a user with the cluster-admin role. Your API service is still functional. You have installed the OpenShift CLI ( oc ). Procedure Switch into the project that contains the pod you would like to access. This is necessary because the oc rsh command does not accept the -n namespace option: USD oc project <namespace> Start a remote shell into a pod: USD oc rsh <pod_name> 1 1 If a pod has multiple containers, oc rsh defaults to the first container unless -c <container_name> is specified. Start a remote shell into a specific container within a pod: USD oc rsh -c <container_name> pod/<pod_name> Create a port forwarding session to a port on a pod: USD oc port-forward <pod_name> <host_port>:<pod_port> 1 1 Enter Ctrl+C to cancel the port forwarding session. 7.7.5. Starting debug pods with root access You can start a debug pod with root access, based on a problematic pod's deployment or deployment configuration. Pod users typically run with non-root privileges, but running troubleshooting pods with temporary root privileges can be useful during issue investigation. Prerequisites You have access to the cluster as a user with the cluster-admin role. Your API service is still functional. You have installed the OpenShift CLI ( oc ). Procedure Start a debug pod with root access, based on a deployment. Obtain a project's deployment name: USD oc get deployment -n <project_name> Start a debug pod with root privileges, based on the deployment: USD oc debug deployment/my-deployment --as-root -n <project_name> Start a debug pod with root access, based on a deployment configuration. Obtain a project's deployment configuration name: USD oc get deploymentconfigs -n <project_name> Start a debug pod with root privileges, based on the deployment configuration: USD oc debug deploymentconfig/my-deployment-configuration --as-root -n <project_name> Note You can append -- <command> to the preceding oc debug commands to run individual commands within a debug pod, instead of running an interactive shell. 7.7.6. Copying files to and from pods and containers You can copy files to and from a pod to test configuration changes or gather diagnostic information. Prerequisites You have access to the cluster as a user with the cluster-admin role. Your API service is still functional. You have installed the OpenShift CLI ( oc ). Procedure Copy a file to a pod: USD oc cp <local_path> <pod_name>:/<path> -c <container_name> 1 1 The first container in a pod is selected if the -c option is not specified. Copy a file from a pod: USD oc cp <pod_name>:/<path> -c <container_name><local_path> 1 1 The first container in a pod is selected if the -c option is not specified. Note For oc cp to function, the tar binary must be available within the container. 7.8. Troubleshooting the Source-to-Image process 7.8.1. Strategies for Source-to-Image troubleshooting Use Source-to-Image (S2I) to build reproducible, Docker-formatted container images. You can create ready-to-run images by injecting application source code into a container image and assembling a new image. The new image incorporates the base image (the builder) and built source. To determine where in the S2I process a failure occurs, you can observe the state of the pods relating to each of the following S2I stages: During the build configuration stage , a build pod is used to create an application container image from a base image and application source code. During the deployment configuration stage , a deployment pod is used to deploy application pods from the application container image that was built in the build configuration stage. The deployment pod also deploys other resources such as services and routes. The deployment configuration begins after the build configuration succeeds. After the deployment pod has started the application pods , application failures can occur within the running application pods. For instance, an application might not behave as expected even though the application pods are in a Running state. In this scenario, you can access running application pods to investigate application failures within a pod. When troubleshooting S2I issues, follow this strategy: Monitor build, deployment, and application pod status Determine the stage of the S2I process where the problem occurred Review logs corresponding to the failed stage 7.8.2. Gathering Source-to-Image diagnostic data The S2I tool runs a build pod and a deployment pod in sequence. The deployment pod is responsible for deploying the application pods based on the application container image created in the build stage. Watch build, deployment and application pod status to determine where in the S2I process a failure occurs. Then, focus diagnostic data collection accordingly. Prerequisites You have access to the cluster as a user with the cluster-admin role. Your API service is still functional. You have installed the OpenShift CLI ( oc ). Procedure Watch the pod status throughout the S2I process to determine at which stage a failure occurs: USD oc get pods -w 1 1 Use -w to monitor pods for changes until you quit the command using Ctrl+C . Review a failed pod's logs for errors. If the build pod fails , review the build pod's logs: USD oc logs -f pod/<application_name>-<build_number>-build Note Alternatively, you can review the build configuration's logs using oc logs -f bc/<application_name> . The build configuration's logs include the logs from the build pod. If the deployment pod fails , review the deployment pod's logs: USD oc logs -f pod/<application_name>-<build_number>-deploy Note Alternatively, you can review the deployment configuration's logs using oc logs -f dc/<application_name> . This outputs logs from the deployment pod until the deployment pod completes successfully. The command outputs logs from the application pods if you run it after the deployment pod has completed. After a deployment pod completes, its logs can still be accessed by running oc logs -f pod/<application_name>-<build_number>-deploy . If an application pod fails, or if an application is not behaving as expected within a running application pod , review the application pod's logs: USD oc logs -f pod/<application_name>-<build_number>-<random_string> 7.8.3. Gathering application diagnostic data to investigate application failures Application failures can occur within running application pods. In these situations, you can retrieve diagnostic information with these strategies: Review events relating to the application pods. Review the logs from the application pods, including application-specific log files that are not collected by the OpenShift Logging framework. Test application functionality interactively and run diagnostic tools in an application container. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure List events relating to a specific application pod. The following example retrieves events for an application pod named my-app-1-akdlg : USD oc describe pod/my-app-1-akdlg Review logs from an application pod: USD oc logs -f pod/my-app-1-akdlg Query specific logs within a running application pod. Logs that are sent to stdout are collected by the OpenShift Logging framework and are included in the output of the preceding command. The following query is only required for logs that are not sent to stdout. If an application log can be accessed without root privileges within a pod, concatenate the log file as follows: USD oc exec my-app-1-akdlg -- cat /var/log/my-application.log If root access is required to view an application log, you can start a debug container with root privileges and then view the log file from within the container. Start the debug container from the project's DeploymentConfig object. Pod users typically run with non-root privileges, but running troubleshooting pods with temporary root privileges can be useful during issue investigation: USD oc debug dc/my-deployment-configuration --as-root -- cat /var/log/my-application.log Note You can access an interactive shell with root access within the debug pod if you run oc debug dc/<deployment_configuration> --as-root without appending -- <command> . Test application functionality interactively and run diagnostic tools, in an application container with an interactive shell. Start an interactive shell on the application container: USD oc exec -it my-app-1-akdlg /bin/bash Test application functionality interactively from within the shell. For example, you can run the container's entry point command and observe the results. Then, test changes from the command line directly, before updating the source code and rebuilding the application container through the S2I process. Run diagnostic binaries available within the container. Note Root privileges are required to run some diagnostic binaries. In these situations you can start a debug pod with root access, based on a problematic pod's DeploymentConfig object, by running oc debug dc/<deployment_configuration> --as-root . Then, you can run diagnostic binaries as root from within the debug pod. If diagnostic binaries are not available within a container, you can run a host's diagnostic binaries within a container's namespace by using nsenter . The following example runs ip ad within a container's namespace, using the host`s ip binary. Enter into a debug session on the target node. This step instantiates a debug pod called <node_name>-debug : USD oc debug node/my-cluster-node Set /host as the root directory within the debug shell. The debug pod mounts the host's root file system in /host within the pod. By changing the root directory to /host , you can run binaries contained in the host's executable paths: # chroot /host Note OpenShift Container Platform 4.10 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> instead. Determine the target container ID: # crictl ps Determine the container's process ID. In this example, the target container ID is a7fe32346b120 : # crictl inspect a7fe32346b120 --output yaml | grep 'pid:' | awk '{print USD2}' Run ip ad within the container's namespace, using the host's ip binary. This example uses 31150 as the container's process ID. The nsenter command enters the namespace of a target process and runs a command in its namespace. Because the target process in this example is a container's process ID, the ip ad command is run in the container's namespace from the host: # nsenter -n -t 31150 -- ip ad Note Running a host's diagnostic binaries within a container's namespace is only possible if you are using a privileged container such as a debug node. 7.8.4. Additional resources See Source-to-Image (S2I) build for more details about the S2I build strategy. 7.9. Troubleshooting storage issues 7.9.1. Resolving multi-attach errors When a node crashes or shuts down abruptly, the attached ReadWriteOnce (RWO) volume is expected to be unmounted from the node so that it can be used by a pod scheduled on another node. However, mounting on a new node is not possible because the failed node is unable to unmount the attached volume. A multi-attach error is reported: Example output Unable to attach or mount volumes: unmounted volumes=[sso-mysql-pvol], unattached volumes=[sso-mysql-pvol default-token-x4rzc]: timed out waiting for the condition Multi-Attach error for volume "pvc-8837384d-69d7-40b2-b2e6-5df86943eef9" Volume is already used by pod(s) sso-mysql-1-ns6b4 Procedure To resolve the multi-attach issue, use one of the following solutions: Enable multiple attachments by using RWX volumes. For most storage solutions, you can use ReadWriteMany (RWX) volumes to prevent multi-attach errors. Recover or delete the failed node when using an RWO volume. For storage that does not support RWX, such as VMware vSphere, RWO volumes must be used instead. However, RWO volumes cannot be mounted on multiple nodes. If you encounter a multi-attach error message with an RWO volume, force delete the pod on a shutdown or crashed node to avoid data loss in critical workloads, such as when dynamic persistent volumes are attached. USD oc delete pod <old_pod> --force=true --grace-period=0 This command deletes the volumes stuck on shutdown or crashed nodes after six minutes. 7.10. Troubleshooting Windows container workload issues 7.10.1. Windows Machine Config Operator does not install If you have completed the process of installing the Windows Machine Config Operator (WMCO), but the Operator is stuck in the InstallWaiting phase, your issue is likely caused by a networking issue. The WMCO requires your OpenShift Container Platform cluster to be configured with hybrid networking using OVN-Kubernetes; the WMCO cannot complete the installation process without hybrid networking available. This is necessary to manage nodes on multiple operating systems (OS) and OS variants. This must be completed during the installation of your cluster. For more information, see Configuring hybrid networking . 7.10.2. Investigating why Windows Machine does not become compute node There are various reasons why a Windows Machine does not become a compute node. The best way to investigate this problem is to collect the Windows Machine Config Operator (WMCO) logs. Prerequisites You installed the Windows Machine Config Operator (WMCO) using Operator Lifecycle Manager (OLM). You have created a Windows machine set. Procedure Run the following command to collect the WMCO logs: USD oc logs -f deployment/windows-machine-config-operator -n openshift-windows-machine-config-operator 7.10.3. Accessing a Windows node Windows nodes cannot be accessed using the oc debug node command; the command requires running a privileged pod on the node, which is not yet supported for Windows. Instead, a Windows node can be accessed using a secure shell (SSH) or Remote Desktop Protocol (RDP). An SSH bastion is required for both methods. 7.10.3.1. Accessing a Windows node using SSH You can access a Windows node by using a secure shell (SSH). Prerequisites You have installed the Windows Machine Config Operator (WMCO) using Operator Lifecycle Manager (OLM). You have created a Windows machine set. You have added the key used in the cloud-private-key secret and the key used when creating the cluster to the ssh-agent. For security reasons, remember to remove the keys from the ssh-agent after use. You have connected to the Windows node using an ssh-bastion pod . Procedure Access the Windows node by running the following command: USD ssh -t -o StrictHostKeyChecking=no -o ProxyCommand='ssh -A -o StrictHostKeyChecking=no \ -o ServerAliveInterval=30 -W %h:%p core@USD(oc get service --all-namespaces -l run=ssh-bastion \ -o go-template="{{ with (index (index .items 0).status.loadBalancer.ingress 0) }}{{ or .hostname .ip }}{{end}}")' <username>@<windows_node_internal_ip> 1 2 1 Specify the cloud provider username, such as Administrator for Amazon Web Services (AWS) or capi for Microsoft Azure. 2 Specify the internal IP address of the node, which can be discovered by running the following command: USD oc get nodes <node_name> -o jsonpath={.status.addresses[?\(@.type==\"InternalIP\"\)].address} 7.10.3.2. Accessing a Windows node using RDP You can access a Windows node by using a Remote Desktop Protocol (RDP). Prerequisites You installed the Windows Machine Config Operator (WMCO) using Operator Lifecycle Manager (OLM). You have created a Windows machine set. You have added the key used in the cloud-private-key secret and the key used when creating the cluster to the ssh-agent. For security reasons, remember to remove the keys from the ssh-agent after use. You have connected to the Windows node using an ssh-bastion pod . Procedure Run the following command to set up an SSH tunnel: USD ssh -L 2020:<windows_node_internal_ip>:3389 \ 1 core@USD(oc get service --all-namespaces -l run=ssh-bastion -o go-template="{{ with (index (index .items 0).status.loadBalancer.ingress 0) }}{{ or .hostname .ip }}{{end}}") 1 Specify the internal IP address of the node, which can be discovered by running the following command: USD oc get nodes <node_name> -o jsonpath={.status.addresses[?\(@.type==\"InternalIP\"\)].address} From within the resulting shell, SSH into the Windows node and run the following command to create a password for the user: C:\> net user <username> * 1 1 Specify the cloud provider user name, such as Administrator for AWS or capi for Azure. You can now remotely access the Windows node at localhost:2020 using an RDP client. 7.10.4. Collecting Kubernetes node logs for Windows containers Windows container logging works differently from Linux container logging; the Kubernetes node logs for Windows workloads are streamed to the C:\var\logs directory by default. Therefore, you must gather the Windows node logs from that directory. Prerequisites You installed the Windows Machine Config Operator (WMCO) using Operator Lifecycle Manager (OLM). You have created a Windows machine set. Procedure To view the logs under all directories in C:\var\logs , run the following command: USD oc adm node-logs -l kubernetes.io/os=windows --path= \ /ip-10-0-138-252.us-east-2.compute.internal containers \ /ip-10-0-138-252.us-east-2.compute.internal hybrid-overlay \ /ip-10-0-138-252.us-east-2.compute.internal kube-proxy \ /ip-10-0-138-252.us-east-2.compute.internal kubelet \ /ip-10-0-138-252.us-east-2.compute.internal pods You can now list files in the directories using the same command and view the individual log files. For example, to view the kubelet logs, run the following command: USD oc adm node-logs -l kubernetes.io/os=windows --path=/kubelet/kubelet.log 7.10.5. Collecting Windows application event logs The Get-WinEvent shim on the kubelet logs endpoint can be used to collect application event logs from Windows machines. Prerequisites You installed the Windows Machine Config Operator (WMCO) using Operator Lifecycle Manager (OLM). You have created a Windows machine set. Procedure To view logs from all applications logging to the event logs on the Windows machine, run: USD oc adm node-logs -l kubernetes.io/os=windows --path=journal The same command is executed when collecting logs with oc adm must-gather . Other Windows application logs from the event log can also be collected by specifying the respective service with a -u flag. For example, you can run the following command to collect logs for the docker runtime service: USD oc adm node-logs -l kubernetes.io/os=windows --path=journal -u docker 7.10.6. Collecting Docker logs for Windows containers The Windows Docker service does not stream its logs to stdout, but instead, logs to the event log for Windows. You can view the Docker event logs to investigate issues you think might be caused by the Windows Docker service. Prerequisites You installed the Windows Machine Config Operator (WMCO) using Operator Lifecycle Manager (OLM). You have created a Windows machine set. Procedure SSH into the Windows node and enter PowerShell: C:\> powershell View the Docker logs by running the following command: C:\> Get-EventLog -LogName Application -Source Docker 7.10.7. Additional resources Containers on Windows troubleshooting Troubleshoot host and container image mismatches Docker for Windows troubleshooting Common Kubernetes problems with Windows 7.11. Investigating monitoring issues OpenShift Container Platform includes a pre-configured, pre-installed, and self-updating monitoring stack that provides monitoring for core platform components. In OpenShift Container Platform 4.10, cluster administrators can optionally enable monitoring for user-defined projects. You can follow these procedures if your own metrics are unavailable or if Prometheus is consuming a lot of disk space. 7.11.1. Investigating why user-defined metrics are unavailable ServiceMonitor resources enable you to determine how to use the metrics exposed by a service in user-defined projects. Follow the steps outlined in this procedure if you have created a ServiceMonitor resource but cannot see any corresponding metrics in the Metrics UI. Prerequisites You have access to the cluster as a user with the cluster-admin cluster role. You have installed the OpenShift CLI ( oc ). You have enabled and configured monitoring for user-defined workloads. You have created the user-workload-monitoring-config ConfigMap object. You have created a ServiceMonitor resource. Procedure Check that the corresponding labels match in the service and ServiceMonitor resource configurations. Obtain the label defined in the service. The following example queries the prometheus-example-app service in the ns1 project: USD oc -n ns1 get service prometheus-example-app -o yaml Example output labels: app: prometheus-example-app Check that the matchLabels app label in the ServiceMonitor resource configuration matches the label output in the preceding step: USD oc -n ns1 get servicemonitor prometheus-example-monitor -o yaml Example output Note You can check service and ServiceMonitor resource labels as a developer with view permissions for the project. Inspect the logs for the Prometheus Operator in the openshift-user-workload-monitoring project. List the pods in the openshift-user-workload-monitoring project: USD oc -n openshift-user-workload-monitoring get pods Example output NAME READY STATUS RESTARTS AGE prometheus-operator-776fcbbd56-2nbfm 2/2 Running 0 132m prometheus-user-workload-0 5/5 Running 1 132m prometheus-user-workload-1 5/5 Running 1 132m thanos-ruler-user-workload-0 3/3 Running 0 132m thanos-ruler-user-workload-1 3/3 Running 0 132m Obtain the logs from the prometheus-operator container in the prometheus-operator pod. In the following example, the pod is called prometheus-operator-776fcbbd56-2nbfm : USD oc -n openshift-user-workload-monitoring logs prometheus-operator-776fcbbd56-2nbfm -c prometheus-operator If there is a issue with the service monitor, the logs might include an error similar to this example: level=warn ts=2020-08-10T11:48:20.906739623Z caller=operator.go:1829 component=prometheusoperator msg="skipping servicemonitor" error="it accesses file system via bearer token file which Prometheus specification prohibits" servicemonitor=eagle/eagle namespace=openshift-user-workload-monitoring prometheus=user-workload Review the target status for your project in the Prometheus UI directly. Establish port-forwarding to the Prometheus instance in the openshift-user-workload-monitoring project: USD oc port-forward -n openshift-user-workload-monitoring pod/prometheus-user-workload-0 9090 Open http://localhost:9090/targets in a web browser and review the status of the target for your project directly in the Prometheus UI. Check for error messages relating to the target. Configure debug level logging for the Prometheus Operator in the openshift-user-workload-monitoring project. Edit the user-workload-monitoring-config ConfigMap object in the openshift-user-workload-monitoring project: USD oc -n openshift-user-workload-monitoring edit configmap user-workload-monitoring-config Add logLevel: debug for prometheusOperator under data/config.yaml to set the log level to debug : apiVersion: v1 kind: ConfigMap metadata: name: user-workload-monitoring-config namespace: openshift-user-workload-monitoring data: config.yaml: | prometheusOperator: logLevel: debug Save the file to apply the changes. Note The prometheus-operator in the openshift-user-workload-monitoring project restarts automatically when you apply the log-level change. Confirm that the debug log-level has been applied to the prometheus-operator deployment in the openshift-user-workload-monitoring project: USD oc -n openshift-user-workload-monitoring get deploy prometheus-operator -o yaml | grep "log-level" Example output - --log-level=debug Debug level logging will show all calls made by the Prometheus Operator. Check that the prometheus-operator pod is running: USD oc -n openshift-user-workload-monitoring get pods Note If an unrecognized Prometheus Operator loglevel value is included in the config map, the prometheus-operator pod might not restart successfully. Review the debug logs to see if the Prometheus Operator is using the ServiceMonitor resource. Review the logs for other related errors. Additional resources Creating a user-defined workload monitoring config map See Specifying how a service is monitored for details on how to create a service monitor or pod monitor 7.11.2. Determining why Prometheus is consuming a lot of disk space Developers can create labels to define attributes for metrics in the form of key-value pairs. The number of potential key-value pairs corresponds to the number of possible values for an attribute. An attribute that has an unlimited number of potential values is called an unbound attribute. For example, a customer_id attribute is unbound because it has an infinite number of possible values. Every assigned key-value pair has a unique time series. The use of many unbound attributes in labels can result in an exponential increase in the number of time series created. This can impact Prometheus performance and can consume a lot of disk space. You can use the following measures when Prometheus consumes a lot of disk: Check the number of scrape samples that are being collected. Check the time series database (TSDB) status in the Prometheus UI for more information on which labels are creating the most time series. This requires cluster administrator privileges. Reduce the number of unique time series that are created by reducing the number of unbound attributes that are assigned to user-defined metrics. Note Using attributes that are bound to a limited set of possible values reduces the number of potential key-value pair combinations. Enforce limits on the number of samples that can be scraped across user-defined projects. This requires cluster administrator privileges. Prerequisites You have access to the cluster as a user with the cluster-admin cluster role. You have installed the OpenShift CLI ( oc ). Procedure In the Administrator perspective, navigate to Observe Metrics . Run the following Prometheus Query Language (PromQL) query in the Expression field. This returns the ten metrics that have the highest number of scrape samples: topk(10,count by (job)({__name__=~".+"})) Investigate the number of unbound label values assigned to metrics with higher than expected scrape sample counts. If the metrics relate to a user-defined project , review the metrics key-value pairs assigned to your workload. These are implemented through Prometheus client libraries at the application level. Try to limit the number of unbound attributes referenced in your labels. If the metrics relate to a core OpenShift Container Platform project , create a Red Hat support case on the Red Hat Customer Portal . Check the TSDB status in the Prometheus UI. In the Administrator perspective, navigate to Networking Routes . Select the openshift-monitoring project in the Project list. Select the URL in the prometheus-k8s row to open the login page for the Prometheus UI. Choose Log in with OpenShift to log in using your OpenShift Container Platform credentials. In the Prometheus UI, navigate to Status TSDB Status . Additional resources See Setting a scrape sample limit for user-defined projects for details on how to set a scrape sample limit and create related alerting rules 7.12. Diagnosing OpenShift CLI ( oc ) issues 7.12.1. Understanding OpenShift CLI ( oc ) log levels With the OpenShift CLI ( oc ), you can create applications and manage OpenShift Container Platform projects from a terminal. If oc command-specific issues arise, increase the oc log level to output API request, API response, and curl request details generated by the command. This provides a granular view of a particular oc command's underlying operation, which in turn might provide insight into the nature of a failure. oc log levels range from 1 to 10. The following table provides a list of oc log levels, along with their descriptions. Table 7.3. OpenShift CLI (oc) log levels Log level Description 1 to 5 No additional logging to stderr. 6 Log API requests to stderr. 7 Log API requests and headers to stderr. 8 Log API requests, headers, and body, plus API response headers and body to stderr. 9 Log API requests, headers, and body, API response headers and body, plus curl requests to stderr. 10 Log API requests, headers, and body, API response headers and body, plus curl requests to stderr, in verbose detail. 7.12.2. Specifying OpenShift CLI ( oc ) log levels You can investigate OpenShift CLI ( oc ) issues by increasing the command's log level. Prerequisites Install the OpenShift CLI ( oc ). Procedure Specify the oc log level when running an oc command: USD oc <options> --loglevel <log_level> The OpenShift Container Platform user's current session token is typically included in logged curl requests where required. You can also obtain the current user's session token manually, for use when testing aspects of an oc command's underlying process step by step: USD oc whoami -t
ssh <user_name>@<load_balancer> systemctl status haproxy ssh <user_name>@<load_balancer> netstat -nltupe | grep -E ':80|:443|:6443|:22623' ssh <user_name>@<load_balancer> ss -nltupe | grep -E ':80|:443|:6443|:22623' dig <wildcard_fqdn> @<dns_server> ./openshift-install --dir <installation_directory> wait-for bootstrap-complete --log-level debug 1 ./openshift-install create ignition-configs --dir=./install_dir tail -f ~/<installation_directory>/.openshift_install.log ssh core@<bootstrap_fqdn> journalctl -b -f -u bootkube.service oc adm node-logs --role=master -u kubelet ssh core@<master-node>.<cluster_name>.<base_domain> journalctl -b -f -u kubelet.service oc adm node-logs --role=master -u crio ssh core@master-N.cluster_name.sub_domain.domain journalctl -b -f -u crio.service curl -I http://<http_server_fqdn>:<port>/bootstrap.ign 1 grep -is 'bootstrap.ign' /var/log/httpd/access_log ssh core@<bootstrap_fqdn> journalctl -b -f -u bootkube.service ssh core@<bootstrap_fqdn> 'for pod in USD(sudo podman ps -a -q); do sudo podman logs USDpod; done' curl -I http://<http_server_fqdn>:<port>/master.ign 1 grep -is 'master.ign' /var/log/httpd/access_log oc get nodes oc describe node <master_node> oc get daemonsets -n openshift-sdn oc get pods -n openshift-sdn oc logs <sdn_pod> -n openshift-sdn oc get network.config.openshift.io cluster -o yaml ./openshift-install create manifests oc get pods -n openshift-network-operator oc logs pod/<network_operator_pod_name> -n openshift-network-operator oc adm node-logs --role=master -u kubelet ssh core@<master-node>.<cluster_name>.<base_domain> journalctl -b -f -u kubelet.service oc adm node-logs --role=master -u crio ssh core@<master-node>.<cluster_name>.<base_domain> journalctl -b -f -u crio.service oc adm node-logs --role=master --path=openshift-apiserver oc adm node-logs --role=master --path=openshift-apiserver/audit.log ssh core@<master-node>.<cluster_name>.<base_domain> sudo tail -f /var/log/openshift-apiserver/audit.log ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl ps -a ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl logs -f <container_id> curl https://api-int.<cluster_name>:22623/config/master dig api-int.<cluster_name> @<dns_server> dig -x <load_balancer_mco_ip_address> @<dns_server> ssh core@<bootstrap_fqdn> curl https://api-int.<cluster_name>:22623/config/master ssh core@<node>.<cluster_name>.<base_domain> chronyc tracking openssl s_client -connect api-int.<cluster_name>:22623 | openssl x509 -noout -text oc get pods -n openshift-etcd oc get pods -n openshift-etcd-operator oc describe pod/<pod_name> -n <namespace> oc logs pod/<pod_name> -n <namespace> oc logs pod/<pod_name> -c <container_name> -n <namespace> ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl pods --name=etcd- ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspectp <pod_id> ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl ps | grep '<pod_id>' ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspect <container_id> ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl logs -f <container_id> oc adm node-logs --role=master -u kubelet ssh core@<master-node>.<cluster_name>.<base_domain> journalctl -b -f -u kubelet.service oc adm node-logs --role=master -u kubelet | grep -is 'x509: certificate has expired' ssh core@<master-node>.<cluster_name>.<base_domain> journalctl -b -f -u kubelet.service | grep -is 'x509: certificate has expired' curl -I http://<http_server_fqdn>:<port>/worker.ign 1 grep -is 'worker.ign' /var/log/httpd/access_log oc get nodes oc describe node <worker_node> oc get pods -n openshift-machine-api oc describe pod/<machine_api_operator_pod_name> -n openshift-machine-api oc logs pod/<machine_api_operator_pod_name> -n openshift-machine-api -c machine-api-operator oc logs pod/<machine_api_operator_pod_name> -n openshift-machine-api -c kube-rbac-proxy oc adm node-logs --role=worker -u kubelet ssh core@<worker-node>.<cluster_name>.<base_domain> journalctl -b -f -u kubelet.service oc adm node-logs --role=worker -u crio ssh core@<worker-node>.<cluster_name>.<base_domain> journalctl -b -f -u crio.service oc adm node-logs --role=worker --path=sssd oc adm node-logs --role=worker --path=sssd/sssd.log ssh core@<worker-node>.<cluster_name>.<base_domain> sudo tail -f /var/log/sssd/sssd.log ssh core@<worker-node>.<cluster_name>.<base_domain> sudo crictl ps -a ssh core@<worker-node>.<cluster_name>.<base_domain> sudo crictl logs -f <container_id> curl https://api-int.<cluster_name>:22623/config/worker dig api-int.<cluster_name> @<dns_server> dig -x <load_balancer_mco_ip_address> @<dns_server> ssh core@<bootstrap_fqdn> curl https://api-int.<cluster_name>:22623/config/worker ssh core@<node>.<cluster_name>.<base_domain> chronyc tracking openssl s_client -connect api-int.<cluster_name>:22623 | openssl x509 -noout -text oc get clusteroperators oc get csr NAME AGE REQUESTOR CONDITION csr-8b2br 15m system:serviceaccount:openshift-machine-config-operator:node-bootstrapper Pending 1 csr-8vnps 15m system:serviceaccount:openshift-machine-config-operator:node-bootstrapper Pending csr-bfd72 5m26s system:node:ip-10-0-50-126.us-east-2.compute.internal Pending 2 csr-c57lv 5m26s system:node:ip-10-0-95-157.us-east-2.compute.internal Pending oc adm certificate approve <csr_name> 1 oc get csr -o go-template='{{range .items}}{{if not .status}}{{.metadata.name}}{{"\n"}}{{end}}{{end}}' | xargs oc adm certificate approve oc describe clusteroperator <operator_name> oc get pods -n <operator_namespace> oc describe pod/<operator_pod_name> -n <operator_namespace> oc logs pod/<operator_pod_name> -n <operator_namespace> oc get pod -o "jsonpath={range .status.containerStatuses[*]}{.name}{'\t'}{.state}{'\t'}{.image}{'\n'}{end}" <operator_pod_name> -n <operator_namespace> oc adm release info <image_path>:<tag> --commits ./openshift-install gather bootstrap --dir <installation_directory> 1 ./openshift-install gather bootstrap --dir <installation_directory> \ 1 --bootstrap <bootstrap_address> \ 2 --master <master_1_address> \ 3 --master <master_2_address> \ 4 --master <master_3_address>" 5 INFO Pulling debug logs from the bootstrap machine INFO Bootstrap gather logs captured here "<installation_directory>/log-bundle-<timestamp>.tar.gz" oc get nodes oc adm top nodes oc adm top node my-node oc debug node/my-node chroot /host systemctl is-active kubelet systemctl status kubelet oc adm node-logs --role=master -u kubelet 1 oc adm node-logs --role=master --path=openshift-apiserver oc adm node-logs --role=master --path=openshift-apiserver/audit.log ssh core@<master-node>.<cluster_name>.<base_domain> sudo tail -f /var/log/openshift-apiserver/audit.log oc debug node/my-node chroot /host systemctl is-active crio systemctl status crio.service oc adm node-logs --role=master -u crio oc adm node-logs <node_name> -u crio ssh core@<node>.<cluster_name>.<base_domain> journalctl -b -f -u crio.service Failed to create pod sandbox: rpc error: code = Unknown desc = failed to mount container XXX: error recreating the missing symlinks: error reading name of symlink for XXX: open /var/lib/containers/storage/overlay/XXX/link: no such file or directory can't stat lower layer ... because it does not exist. Going through storage to recreate the missing symlinks. oc adm cordon <nodename> oc adm drain <nodename> --ignore-daemonsets --delete-emptydir-data ssh core@node1.example.com sudo -i systemctl stop kubelet .. for pod in USD(crictl pods -q); do if [[ "USD(crictl inspectp USDpod | jq -r .status.linux.namespaces.options.network)" != "NODE" ]]; then crictl rmp -f USDpod; fi; done crictl rmp -fa systemctl stop crio crio wipe -f systemctl start crio systemctl start kubelet oc get nodes NAME STATUS ROLES AGE VERSION ci-ln-tkbxyft-f76d1-nvwhr-master-1 Ready, SchedulingDisabled master 133m v1.23.0 oc adm uncordon <nodename> NAME STATUS ROLES AGE VERSION ci-ln-tkbxyft-f76d1-nvwhr-master-1 Ready master 133m v1.23.0 rpm-ostree kargs --append='crashkernel=256M' systemctl enable kdump.service systemctl reboot variant: openshift version: 4.10.0 metadata: name: 99-worker-kdump 1 labels: machineconfiguration.openshift.io/role: worker 2 openshift: kernel_arguments: 3 - crashkernel=256M storage: files: - path: /etc/kdump.conf 4 mode: 0644 overwrite: true contents: inline: | path /var/crash core_collector makedumpfile -l --message-level 7 -d 31 - path: /etc/sysconfig/kdump 5 mode: 0644 overwrite: true contents: inline: | KDUMP_COMMANDLINE_REMOVE="hugepages hugepagesz slub_debug quiet log_buf_len swiotlb" KDUMP_COMMANDLINE_APPEND="irqpoll nr_cpus=1 reset_devices cgroup_disable=memory mce=off numa=off udev.children-max=2 panic=10 rootflags=nofail acpi_no_memhotplug transparent_hugepage=never nokaslr novmcoredd hest_disable" KEXEC_ARGS="-s" KDUMP_IMG="vmlinuz" systemd: units: - name: kdump.service enabled: true butane 99-worker-kdump.bu -o 99-worker-kdump.yaml oc create -f ./99-worker-kdump.yaml systemctl --failed journalctl -u <unit>.service apiVersion: machineconfiguration.openshift.io/v1 kind: MachineConfig metadata: labels: machineconfiguration.openshift.io/role: worker name: 98-nodenet-override spec: config: ignition: version: 3.2.0 storage: files: - contents: source: data:text/plain;charset=utf-8;base64,<encoded_script> mode: 0755 overwrite: true path: /usr/local/bin/override-node-ip.sh systemd: units: - contents: | [Unit] Description=Override node IP detection Wants=network-online.target Before=kubelet.service After=network-online.target [Service] Type=oneshot ExecStart=/usr/local/bin/override-node-ip.sh ExecStart=systemctl daemon-reload [Install] WantedBy=multi-user.target enabled: true name: nodenet-override.service E0514 12:47:17.998892 2281 daemon.go:1350] content mismatch for file /etc/systemd/system/ovs-vswitchd.service: [Unit] oc debug node/<node_name> chroot /host ovs-appctl vlog/list console syslog file ------- ------ ------ backtrace OFF INFO INFO bfd OFF INFO INFO bond OFF INFO INFO bridge OFF INFO INFO bundle OFF INFO INFO bundles OFF INFO INFO cfm OFF INFO INFO collectors OFF INFO INFO command_line OFF INFO INFO connmgr OFF INFO INFO conntrack OFF INFO INFO conntrack_tp OFF INFO INFO coverage OFF INFO INFO ct_dpif OFF INFO INFO daemon OFF INFO INFO daemon_unix OFF INFO INFO dns_resolve OFF INFO INFO dpdk OFF INFO INFO Restart=always ExecStartPre=-/bin/sh -c '/usr/bin/chown -R :USDUSD{OVS_USER_ID##*:} /var/lib/openvswitch' ExecStartPre=-/bin/sh -c '/usr/bin/chown -R :USDUSD{OVS_USER_ID##*:} /etc/openvswitch' ExecStartPre=-/bin/sh -c '/usr/bin/chown -R :USDUSD{OVS_USER_ID##*:} /run/openvswitch' ExecStartPost=-/usr/bin/ovs-appctl vlog/set syslog:dbg ExecReload=-/usr/bin/ovs-appctl vlog/set syslog:dbg systemctl daemon-reload systemctl restart ovs-vswitchd apiVersion: machineconfiguration.openshift.io/v1 kind: MachineConfig metadata: labels: machineconfiguration.openshift.io/role: master 1 name: 99-change-ovs-loglevel spec: config: ignition: version: 3.2.0 systemd: units: - dropins: - contents: | [Service] ExecStartPost=-/usr/bin/ovs-appctl vlog/set syslog:dbg 2 ExecReload=-/usr/bin/ovs-appctl vlog/set syslog:dbg name: 20-ovs-vswitchd-restart.conf name: ovs-vswitchd.service oc apply -f 99-change-ovs-loglevel.yaml oc adm node-logs <node_name> -u ovs-vswitchd journalctl -b -f -u ovs-vswitchd.service oc get subs -n <operator_namespace> oc describe sub <subscription_name> -n <operator_namespace> Conditions: Last Transition Time: 2019-07-29T13:42:57Z Message: all available catalogsources are healthy Reason: AllCatalogSourcesHealthy Status: False Type: CatalogSourcesUnhealthy oc get catalogsources -n openshift-marketplace NAME DISPLAY TYPE PUBLISHER AGE certified-operators Certified Operators grpc Red Hat 55m community-operators Community Operators grpc Red Hat 55m example-catalog Example Catalog grpc Example Org 2m25s redhat-marketplace Red Hat Marketplace grpc Red Hat 55m redhat-operators Red Hat Operators grpc Red Hat 55m oc describe catalogsource example-catalog -n openshift-marketplace Name: example-catalog Namespace: openshift-marketplace Status: Connection State: Address: example-catalog.openshift-marketplace.svc:50051 Last Connect: 2021-09-09T17:07:35Z Last Observed State: TRANSIENT_FAILURE Registry Service: Created At: 2021-09-09T17:05:45Z Port: 50051 Protocol: grpc Service Name: example-catalog Service Namespace: openshift-marketplace oc get pods -n openshift-marketplace NAME READY STATUS RESTARTS AGE certified-operators-cv9nn 1/1 Running 0 36m community-operators-6v8lp 1/1 Running 0 36m marketplace-operator-86bfc75f9b-jkgbc 1/1 Running 0 42m example-catalog-bwt8z 0/1 ImagePullBackOff 0 3m55s redhat-marketplace-57p8c 1/1 Running 0 36m redhat-operators-smxx8 1/1 Running 0 36m oc describe pod example-catalog-bwt8z -n openshift-marketplace Name: example-catalog-bwt8z Namespace: openshift-marketplace Priority: 0 Node: ci-ln-jyryyg2-f76d1-ggdbq-worker-b-vsxjd/10.0.128.2 Events: Type Reason Age From Message ---- ------ ---- ---- ------- Normal Scheduled 48s default-scheduler Successfully assigned openshift-marketplace/example-catalog-bwt8z to ci-ln-jyryyf2-f76d1-fgdbq-worker-b-vsxjd Normal AddedInterface 47s multus Add eth0 [10.131.0.40/23] from openshift-sdn Normal BackOff 20s (x2 over 46s) kubelet Back-off pulling image "quay.io/example-org/example-catalog:v1" Warning Failed 20s (x2 over 46s) kubelet Error: ImagePullBackOff Normal Pulling 8s (x3 over 47s) kubelet Pulling image "quay.io/example-org/example-catalog:v1" Warning Failed 8s (x3 over 47s) kubelet Failed to pull image "quay.io/example-org/example-catalog:v1": rpc error: code = Unknown desc = reading manifest v1 in quay.io/example-org/example-catalog: unauthorized: access to the requested resource is not authorized Warning Failed 8s (x3 over 47s) kubelet Error: ErrImagePull oc get clusteroperators oc get pod -n <operator_namespace> oc describe pod <operator_pod_name> -n <operator_namespace> oc debug node/my-node chroot /host crictl ps crictl ps --name network-operator oc get pods -n <operator_namespace> oc logs pod/<pod_name> -n <operator_namespace> oc logs pod/<operator_pod_name> -c <container_name> -n <operator_namespace> ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl pods ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspectp <operator_pod_id> ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl ps --pod=<operator_pod_id> ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspect <container_id> ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl logs -f <container_id> apiVersion: machineconfiguration.openshift.io/v1 kind: MachineConfigPool spec: paused: true 1 apiVersion: machineconfiguration.openshift.io/v1 kind: MachineConfigPool spec: paused: false 1 oc patch --type=merge --patch='{"spec":{"paused":true}}' machineconfigpool/master oc patch --type=merge --patch='{"spec":{"paused":true}}' machineconfigpool/worker oc get machineconfigpool/master --template='{{.spec.paused}}' oc get machineconfigpool/worker --template='{{.spec.paused}}' true oc get machineconfigpool NAME CONFIG UPDATED UPDATING master rendered-master-33cf0a1254318755d7b48002c597bf91 True False worker rendered-worker-e405a5bdb0db1295acea08bcca33fa60 False False oc patch --type=merge --patch='{"spec":{"paused":false}}' machineconfigpool/master oc patch --type=merge --patch='{"spec":{"paused":false}}' machineconfigpool/worker oc get machineconfigpool/master --template='{{.spec.paused}}' oc get machineconfigpool/worker --template='{{.spec.paused}}' false oc get machineconfigpool NAME CONFIG UPDATED UPDATING master rendered-master-546383f80705bd5aeaba93 True False worker rendered-worker-b4c51bb33ccaae6fc4a6a5 False True ImagePullBackOff for Back-off pulling image "example.com/openshift4/ose-elasticsearch-operator-bundle@sha256:6d2587129c846ec28d384540322b40b05833e7e00b25cca584e004af9a1d292e" rpc error: code = Unknown desc = error pinging docker registry example.com: Get "https://example.com/v2/": dial tcp: lookup example.com on 10.0.0.1:53: no such host oc get sub,csv -n <namespace> NAME PACKAGE SOURCE CHANNEL subscription.operators.coreos.com/elasticsearch-operator elasticsearch-operator redhat-operators 5.0 NAME DISPLAY VERSION REPLACES PHASE clusterserviceversion.operators.coreos.com/elasticsearch-operator.5.0.0-65 OpenShift Elasticsearch Operator 5.0.0-65 Succeeded oc delete subscription <subscription_name> -n <namespace> oc delete csv <csv_name> -n <namespace> oc get job,configmap -n openshift-marketplace NAME COMPLETIONS DURATION AGE job.batch/1de9443b6324e629ddf31fed0a853a121275806170e34c926d69e53a7fcbccb 1/1 26s 9m30s NAME DATA AGE configmap/1de9443b6324e629ddf31fed0a853a121275806170e34c926d69e53a7fcbccb 3 9m30s oc delete job <job_name> -n openshift-marketplace oc delete configmap <configmap_name> -n openshift-marketplace oc get sub,csv,installplan -n <namespace> message: 'Failed to delete all resource types, 1 remaining: Internal error occurred: error resolving resource' oc get namespaces operator-ns-1 Terminating oc get crds oc delete crd <crd_name> oc get EtcdCluster -n <namespace_name> oc get EtcdCluster --all-namespaces oc delete <cr_name> <cr_instance_name> -n <namespace_name> oc get namespace <namespace_name> oc get sub,csv,installplan -n <namespace> oc project <project_name> oc get pods oc status skopeo inspect docker://<image_reference> oc edit deployment/my-deployment oc get pods -w oc get events oc logs <pod_name> oc logs <pod_name> -c <container_name> oc exec <pod_name> ls -alh /var/log oc exec <pod_name> cat /var/log/<path_to_log> oc exec <pod_name> -c <container_name> ls /var/log oc exec <pod_name> -c <container_name> cat /var/log/<path_to_log> oc project <namespace> oc rsh <pod_name> 1 oc rsh -c <container_name> pod/<pod_name> oc port-forward <pod_name> <host_port>:<pod_port> 1 oc get deployment -n <project_name> oc debug deployment/my-deployment --as-root -n <project_name> oc get deploymentconfigs -n <project_name> oc debug deploymentconfig/my-deployment-configuration --as-root -n <project_name> oc cp <local_path> <pod_name>:/<path> -c <container_name> 1 oc cp <pod_name>:/<path> -c <container_name><local_path> 1 oc get pods -w 1 oc logs -f pod/<application_name>-<build_number>-build oc logs -f pod/<application_name>-<build_number>-deploy oc logs -f pod/<application_name>-<build_number>-<random_string> oc describe pod/my-app-1-akdlg oc logs -f pod/my-app-1-akdlg oc exec my-app-1-akdlg -- cat /var/log/my-application.log oc debug dc/my-deployment-configuration --as-root -- cat /var/log/my-application.log oc exec -it my-app-1-akdlg /bin/bash oc debug node/my-cluster-node chroot /host crictl ps crictl inspect a7fe32346b120 --output yaml | grep 'pid:' | awk '{print USD2}' nsenter -n -t 31150 -- ip ad Unable to attach or mount volumes: unmounted volumes=[sso-mysql-pvol], unattached volumes=[sso-mysql-pvol default-token-x4rzc]: timed out waiting for the condition Multi-Attach error for volume "pvc-8837384d-69d7-40b2-b2e6-5df86943eef9" Volume is already used by pod(s) sso-mysql-1-ns6b4 oc delete pod <old_pod> --force=true --grace-period=0 oc logs -f deployment/windows-machine-config-operator -n openshift-windows-machine-config-operator ssh -t -o StrictHostKeyChecking=no -o ProxyCommand='ssh -A -o StrictHostKeyChecking=no -o ServerAliveInterval=30 -W %h:%p core@USD(oc get service --all-namespaces -l run=ssh-bastion -o go-template="{{ with (index (index .items 0).status.loadBalancer.ingress 0) }}{{ or .hostname .ip }}{{end}}")' <username>@<windows_node_internal_ip> 1 2 oc get nodes <node_name> -o jsonpath={.status.addresses[?\(@.type==\"InternalIP\"\)].address} ssh -L 2020:<windows_node_internal_ip>:3389 \ 1 core@USD(oc get service --all-namespaces -l run=ssh-bastion -o go-template="{{ with (index (index .items 0).status.loadBalancer.ingress 0) }}{{ or .hostname .ip }}{{end}}") oc get nodes <node_name> -o jsonpath={.status.addresses[?\(@.type==\"InternalIP\"\)].address} C:\> net user <username> * 1 oc adm node-logs -l kubernetes.io/os=windows --path= /ip-10-0-138-252.us-east-2.compute.internal containers /ip-10-0-138-252.us-east-2.compute.internal hybrid-overlay /ip-10-0-138-252.us-east-2.compute.internal kube-proxy /ip-10-0-138-252.us-east-2.compute.internal kubelet /ip-10-0-138-252.us-east-2.compute.internal pods oc adm node-logs -l kubernetes.io/os=windows --path=/kubelet/kubelet.log oc adm node-logs -l kubernetes.io/os=windows --path=journal oc adm node-logs -l kubernetes.io/os=windows --path=journal -u docker C:\> powershell C:\> Get-EventLog -LogName Application -Source Docker oc -n ns1 get service prometheus-example-app -o yaml labels: app: prometheus-example-app oc -n ns1 get servicemonitor prometheus-example-monitor -o yaml spec: endpoints: - interval: 30s port: web scheme: http selector: matchLabels: app: prometheus-example-app oc -n openshift-user-workload-monitoring get pods NAME READY STATUS RESTARTS AGE prometheus-operator-776fcbbd56-2nbfm 2/2 Running 0 132m prometheus-user-workload-0 5/5 Running 1 132m prometheus-user-workload-1 5/5 Running 1 132m thanos-ruler-user-workload-0 3/3 Running 0 132m thanos-ruler-user-workload-1 3/3 Running 0 132m oc -n openshift-user-workload-monitoring logs prometheus-operator-776fcbbd56-2nbfm -c prometheus-operator level=warn ts=2020-08-10T11:48:20.906739623Z caller=operator.go:1829 component=prometheusoperator msg="skipping servicemonitor" error="it accesses file system via bearer token file which Prometheus specification prohibits" servicemonitor=eagle/eagle namespace=openshift-user-workload-monitoring prometheus=user-workload oc port-forward -n openshift-user-workload-monitoring pod/prometheus-user-workload-0 9090 oc -n openshift-user-workload-monitoring edit configmap user-workload-monitoring-config apiVersion: v1 kind: ConfigMap metadata: name: user-workload-monitoring-config namespace: openshift-user-workload-monitoring data: config.yaml: | prometheusOperator: logLevel: debug oc -n openshift-user-workload-monitoring get deploy prometheus-operator -o yaml | grep "log-level" - --log-level=debug oc -n openshift-user-workload-monitoring get pods topk(10,count by (job)({__name__=~".+"})) oc <options> --loglevel <log_level> oc whoami -t