Chapter 1. Introduction to Red Hat hardware certification program
Chapter 1. Introduction to Red Hat hardware certification program Use this guide to certify your company's hardware products to run one or more of Red Hat's products. 1.1. The Red Hat certification program overview The Red Hat Certification Program ensures compatibility of Red Hat's partner's hardware and software products with Red Hat Enterprise Linux, Red Hat OpenStack Platform, Red Hat Enterprise Linux for Real Time, and other Red Hat software products on the Hardware Platform . The program has three main elements: Test suite : Comprises tests for hardware or software applications undergoing certification. Red Hat Certification Ecosystem : Helps to explore and find certified products including hardware, software, cloud, and service providers. Support : A joint support relationship between you and Red Hat. 1.2. Certification workflow Hardware certification covers the testing of servers, desktops, workstations, laptops, and individual components to run Red Hat Enterprise Linux, Red Hat OpenStack Platform Compute, and Red Hat Enterprise Linux for Real Time. Prerequisites Establish a certification relationship with Red Hat. Set up a test environment consisting of the partner's product and the Red Hat product combination to be certified. Do preliminary testing to ensure this combination works well. Install the redhat-certification tool. Procedure Create a certification request for a specific software or hardware component using the Red Hat Certification tool. The Red Hat certification team applies certification policies to the hardware specifications to create the official test plan. Test plans to certify systems or components for RHEL 8 and RHEL 9 consist of tests and features that will be published based on the identified components and their specifications submitted to Red Hat. Run the tests specified in the official test plan and submit the results by using the Red Hat Certification tool to the Red Hat certification team for analysis. The certification team analyzes the test results and communicates any required retesting. Provide Red Hat with a representative hardware sample that covers the items that are being certified. When all tests have favorable results, the certification is complete and the certified product is made available on the Red Hat Ecosystem Catalog . Additional resources For more information about requirements and policies for Red Hat hardware certification, see Red Hat Hardware Certification Policy Guide 1.3. Getting support and giving feedback Partners who have a dedicated support resource that is an assigned Engineering Partner Manager, Engineering Account Manager, or Technical Account Manager can open a support case using the same tool they use to request support for other Red Hat products. Partners who do not have a dedicated support resource can open a support case using Red Hat Customer Portal under the following instances: To report issues and get help with the certification process To submit feedback and request enhancements in the certification toolset and documentation To receive assistance on the Red Hat product on which your product or application is being certified. To receive Red Hat product assistance, it is mandatory to have the required product entitlements and subscriptions which are separate from certification-specific entitlements and subscriptions To open a support case using Red Hat Customer Portal Interface, complete the following steps: Log in to the Red Hat Customer Portal using the Red Hat account credentials that are also used to access other Red Hat assets like Red Hat Connect for Technology Partners and software subscriptions. Click Open a Support Case on the Red Hat Customer Portal Home Page. Complete the Support Case Form with special attention to the following fields: From the Product field, select the name of the Red Hat product on which your product/application is being certified, based on the following details: For Red Hat OpenStack Platform Certification, select Red Hat OpenStack Platform . For Certified Cloud and Service Provider (CCSP) Certification, select Red Hat Enterprise Linux . For Red Hat Container Certification, select Red Hat Enterprise Linux . For Red Hat Hardware Certification, select Red Hat Enterprise Linux . From the Product Version field, select the version of the product. In the Problem Statement field, type a problem statement/issue or feedback using the following format: {Partner Certification} (The Issue/Problem or Feedback) Replace (The Issue/Problem or Feedback) with either the issue or problem faced in the certification process or Red Hat product or feedback on the certification toolset or documentation. Complete the remaining form using the details How do I open and manage a support case on the Customer Portal? Note Red Hat recommends that you are a Red Hat Certified Engineer or hold equivalent experience before starting the certification process.
For example: {Partner Certification} Error occurred while submitting certification test results using the Red Hat Certification application.