Part IV. Designing and building cases for case management
Part IV. Designing and building cases for case management As a developer, you can use Business Central to configure Red Hat Process Automation Manager assets for case management. Case management differs from Business Process Management (BPM). It focuses more on the actual data being handled throughout the case rather than on the sequence of steps taken to complete a goal. Case data is the most important piece of information in automated case handling, while business context and decision-making are in the hands of the human case worker. Red Hat Process Automation Manager includes the IT_Orders sample project in Business Central. This document refers to the sample project to explain case management concepts and provide examples. The Getting started with case management tutorial describes how to create and test a new IT_Orders project in Business Central. After reviewing the concepts in this guide, follow the procedures in the tutorial to ensure that you are able to successfully create, deploy, and test your own case project. Prerequisites Red Hat JBoss Enterprise Application Platform 7.4 is installed. For information about installing Red Hat JBoss Enterprise Application Platform 7.4, see Red Hat JBoss Enterprise Application Platform 7.4 Installation Guide . Red Hat Process Automation Manager is installed. For information about installing Red Hat Process Automation Manager, see Planning a Red Hat Process Automation Manager installation . Red Hat Process Automation Manager is running and you can log in to Business Central with the user role. For information about users and permissions, see Planning a Red Hat Process Automation Manager installation . The Showcase application is deployed. For information about how to install and log in to the Showcase application, see Using the Showcase application for case management .