<P> An automated call distribution system , commonly known as , automatic call distributor ( ACD ) , is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization . ACDs often use a voice menu to direct callers based on the customer 's selection , telephone number , selected incoming line to the system or time of day the call was processed . Computer telephony integration ( CTI ) and computer - supported telecommunications applications ( CSTA ) are intermediate software that can produce advanced ACD systems . Experts claim that `` the invention of ACD technology made the concept of a call centre possible . '' </P>
<P> An automated call distribution system , commonly known as , automatic call distributor ( ACD ) , is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization . ACDs often use a voice menu to direct callers based on the customer 's selection , telephone number , selected incoming line to the system or time of day the call was processed . Computer telephony integration ( CTI ) and computer - supported telecommunications applications ( CSTA ) are intermediate software that can produce advanced ACD systems . Experts claim that `` the invention of ACD technology made the concept of a call centre possible . '' </P>
what does acd mean in a call center
what does acd mean in a call center
automatic call distributor
automatic call distributor