In 2006, Dell acknowledged that it had problems with customer service. Issues included call transfers of more than 45% of calls and long wait times. Dell's blog detailed the response: "We're spending more than a $100 million — and a lot of blood, sweat and tears of talented people — to fix this." Later in the year, the company increased its spending on customer service to $150 million. Despite significant investment in this space, Dell continues to face public scrutiny with even the company's own website littered with complaints regarding the issue escalation process.[original research?]
In 2006 , Dell acknowledged that it had problems with customer service . Issues included call transfers of more than 45 % of calls and long wait times . Dell 's blog detailed the response : " We 're spending more than a $ 100 million — and a lot of blood , sweat and tears of talented people — to fix this . " Later in the year , the company increased its spending on customer service to $ 150 million . Despite significant investment in this space , Dell continues to face public scrutiny with even the company 's own website littered with complaints regarding the issue escalation process.[original research ? ]
How much did Dell originally spend to fix their customer service?
How much did Dell originally spend to fix their customer service ?
$100 million
$100 million