<P> The board of the Financial Ombudsman Service is appointed by the Financial Conduct Authority -- and the appointment of the chairman is approved by HM Treasury . The board 's role includes guarding the independence of the ombudsman - from undue influence by the financial services industry and trade bodies , regulators , consumer groups and government . Board members are non-executive - they have no involvement in individual complaints . </P>
<P> The board of the Financial Ombudsman Service is appointed by the Financial Conduct Authority -- and the appointment of the chairman is approved by HM Treasury . The board 's role includes guarding the independence of the ombudsman - from undue influence by the financial services industry and trade bodies , regulators , consumer groups and government . Board members are non-executive - they have no involvement in individual complaints . </P>
who sets the rules of the financial services ombudsman scheme
who sets the rules of the financial services ombudsman scheme
the Financial Conduct Authority -- and the appointment of the chairman is approved by HM Treasury
the Financial Conduct Authority -- and the appointment of the chairman is approved by HM Treasury