[{'role': 'USR', 'utterance': 'Sound and Vision, Administrative Department, Eve Wheeler speaking. Can I help you?'}
 {'role': 'SYS', 'utterance': 'Good afternoon, madam. This is John Cruise. I wish to register a complaint about my video recorder.'}
 {'role': 'USR', 'utterance': 'I see. I hope I can be of some help. Can you explain what the problem is, please?'}
 {'role': 'SYS', 'utterance': 'Well, the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there. I hope you understand that a simple repair is just not enough. I demand compensation for the lost tapes as well.'}
 {'role': 'USR', 'utterance': "I'm sorry. That's all very unfortunate. I'm sure something can be done. I will put you through to our legal consulant, Mrs. Schroder. One moment, please. (dialing sound...) Hello, Mr. Cruise? Thank you for waiting. I'm awfully sorry, but Mrs. Schroder is having a meeting right now. Could she call you back later this afternoon?"}]
{'role': 'SYS', 'utterance': "I hope you're not trying to get rid of me."}