[{'role': 'USR', 'utterance': 'Excuse me. I need to refill this prescription.'}
 {'role': 'SYS', 'utterance': 'It says on the bottle here that you can have two refills.'}
 {'role': 'USR', 'utterance': 'Yes, I need to refill it today.'}
 {'role': 'SYS', 'utterance': "Alright. I'm sorry, Miss. According to our file, this prescription has already been refilled twice."}
 {'role': 'USR', 'utterance': "I was worried about that. I couldn't remember if I had it refilled twice yet or not."}
 {'role': 'SYS', 'utterance': 'Well, it looks like you have.You will need to see your doctor to get a new prescription.'}
 {'role': 'USR', 'utterance': "Listen. This is an emergency. I tried to call my doctor, but he is out of town. So I can't see him in time. I need this medicine. It is for skin condition. I've run out.Can you just refill it once more?"}
 {'role': 'SYS', 'utterance': "I'm sorry, Miss. We can't do it. We must follow the prescription.And this prescription has run out."}
 {'role': 'USR', 'utterance': "But I need it. Please. Refill it for me just this once. I can go to the doctor around ten days from now. Then I'll have another prescription."}
 {'role': 'SYS', 'utterance': "Miss, I understand your problem.But it is against the law for us to sell certain medicines without a prescription.It ' s the law. I can't do anything about it.We never sell medicine unless we have a proper prescription. Never."}
 {'role': 'USR', 'utterance': 'But I have a prescription. I just need more of it.'}
 {'role': 'SYS', 'utterance': "A prescription must be valid. It cannot be an expired prescription. I'm sorry, Miss. It's the law.You will have to find another doctor who will prescribe this for you."}
 {'role': 'USR', 'utterance': 'Oh, it will be so expensive! I have a special medical plan, and I can only see one doctor.It will cost me a lot of money to see another doctor.'}]
{'role': 'SYS', 'utterance': "Miss, I just can't help you on this. I'm a pharmacist, not a doctor. And there are other customers I need to help now. I know it is frustrating when this happens.But there is nothing I can do about it. I'm sorry."}