[{'role': 'USR', 'utterance': "Oh, Patrick. I can't get this phone to work. Can you help me?"}
 {'role': 'SYS', 'utterance': 'Are you trying to make a call?'}
 {'role': 'USR', 'utterance': "Yes, I just got it and I can't get the thing to work."}
 {'role': 'SYS', 'utterance': 'Let me see. OK, you turn it on.'}
 {'role': 'USR', 'utterance': "I didn't turn it on."}]
{'role': 'SYS', 'utterance': 'No, see you wait for the screen to light up. Then you enter the phone number and press the C button, right here. Got it?'}