[{'role': 'USR', 'utterance': 'Thanks for coming in today, did you have any trouble finding us? Please take a seat.'}
 {'role': 'SYS', 'utterance': 'Thank you.'}
 {'role': 'USR', 'utterance': "So, let's get started. tell me a bit about your educational background."}
 {'role': 'SYS', 'utterance': 'Sure! Well, I graduated with honors from Chesterton University with a major in Business Administration, with a specialization in Information Management, and I minored in psychology. I chose this course of study for two reasons. I wanted to gain some practical, marketable skills, which the information management track provided, and I also feel that interpersonal skills are essential for professional success, hence the minor in psychology.'}
 {'role': 'USR', 'utterance': 'Interesting. And, your postgraduate studies?'}
 {'role': 'SYS', 'utterance': "Well, I am really passionate about consumer behavior, so I pursued a master's in that area. I also strive to keep my professional skills current, so I continuously attend seminars and conferences related management and customer service."}
 {'role': 'USR', 'utterance': 'Very good. Now, tell me a little bit about your work experience. I see here that you previously worked at Oracle.'}]
{'role': 'SYS', 'utterance': 'Yeah, I worked as their customer support manager, which brought me a breadth of experience in both client care, and process management. I supervised and coordinated the customer support team as well as implemented new strategies to achieve better customer satisfaction.'}