what makes a kpi good 
a good kpi provides objective and clear information on progress toward an end goal it tracks and measures factors such as efficiency quality timeliness and performance while providing a way to measure performance over time the ultimate goal of a kpi is to help management make more informed decisions the bottom linekpis offer an effective way to measure and track a company s performance on a variety of different metrics by understanding exactly what kpis are and how to implement them properly managers are better able to optimize the business for long term success 