what is a tqm diagram 
a tqm diagram is a visual depiction of the business and process layout the diagram usually shows different processes or steps allowing management to see a process analyze weaknesses or risks in the flow and strategically adjust how things are done the bottom linetotal quality management is the strategic framework that encourages everyone in an organization to focus on quality improvement the theory holds that customer satisfaction will increase by being operationally excellent many principles drive tqm but the overall purpose is to eliminate errors streamline processes and maximize efficiency 