how it works and how involved it may be depends on the complexity of the case involved 
example of queuing theorya paper by stanford graduate school of business professor lawrence wein et al used queuing theory to analyze a variety of possible emergency responses to an airborne bioterrorism attack in a public place the model pointed to specific actions that could be taken to reduce the wait time for emergency care thus decreasing the potential number of deaths 2queuing theory is useful if not quite so urgent in guiding the logistics of many businesses the operations department for a delivery company for example is likely to use queuing theory to help it smooth out the kinks in its systems for moving packages from a warehouse to a customer in this case the line being studied is comprised of boxes of goods waiting to be delivered to customers by applying queuing theory a business can develop more efficient systems processes pricing mechanisms staffing solutions and arrival management strategies to reduce customer wait times and increase the number of customers that can be served 