is inside sales the same as telemarketing 
telemarketing or telesales involves selling over the phone or by email often using cold calls and is one aspect of inside sales on whole inside sales encompasses a broader range of sales marketing tools and techniques including social media marketing mobile marketing search engine optimization seo and customer relationship management crm the bottom lineinside sales relies on professionals selling products and services from behind a desk in an office call center or from home inside sales uses telephone email and other online methods to make contact with prospective clients and close sales with the growth of e commerce inside sales involving social media and driving web based traffic has become a priority for many companies including legacy brick and mortar retailers 