how an express warranty works
a warranty is an assurance that an item will live up to the promises of the seller under the magnuson moss warranty act passed by congress in 1975 a company that provides a written express warranty is subject to federal guidelines and must comply with the act 1 the act provides consumer protections in the case that a company does not adhere to its written warranty an express warranty can be worded in many different ways it may say something like we guarantee all furniture against defects in construction for one year when a structural defect is brought to our attention we will repair or replace it most express warranties come from the manufacturer or are included in the seller s contract they can also be created by a simple statement on an advertisement or a sign in a store special considerationsdetails about a product or service that are outlined in an advertisement can set the precedent for an express warranty claims made in advertisements about the quality functionality lifespan and efficacy of a product can constitute an express warranty if the product does not meet the standards set forth in the advertising or suffers a breakdown within a set timeframe the customer may be entitled to free repair service or when possible a full replacement not every claim a seller makes is enshrined in warranty law though exaggerated statements that sometimes appear in advertising do not necessarily constitute express warranties for example if an automaker makes a claim that its car is the best in the world and the purchaser after several road trips disagrees with this statement they are not necessarily eligible for a refund unless specifically stated express warranty examplese commerce companies typically include express warranties on the goods they sell in part because of the nature of how online shopping is conducted the customer cannot try on or physically examine merchandise they are about to purchase 