what is a bpo call center 
a bpo call center handles outsourced incoming and outgoing customer calls on behalf of other businesses many bpo call centers will have agents that can individually handle customer complaints or inquiries standing in for a number of different companies often within a particular specialty for instance one call center agent may be able to field tech support phone calls for a variety of vendors or manufacturers the bottom linebusiness process outsourcing bpo utilizes third party specialists to carry out some part of a business process or operation as opposed to outsourcing the entire production bpo can lower a company s costs increase efficiency and provide flexibility at the same time the bpo industry is rapidly growing which means that in our increasingly global economy process outsourcing is not going anywhere 