what is the goal of bpo and what are its types 
bpo is the abbreviation for business process outsourcing which refers to when companies outsource business processes to a third party external company the primary goal is to cut costs free up time and focus on core aspects of the business two types of bpo are front office and back office back office bpo entails the internal aspects of a business such as payroll inventory purchasing and billing front office bpo focuses on activities external to the company such as marketing and customer service 