where corruption is present ombudsmen can investigate expose and help correct illegal behaviors ombudsmen help prevent governments from abusing their power such as imposing unfair laws and exerting controls over their citizens without constraints they also help restore confidence in the system and its ability to fairly address issues 
in addition to investigating and providing resolutions ombudsmen serve as a source of information about policies and procedures serving as an unbiased party they are able to promote communication between parties and clarify issues that stifle progress on the other hand an ombudsman offers no benefit when their work produces lackluster or no results a lack of dedication and service erodes the trust of the complainant and the audience they are appointed to serve if the claim is complex receiving a quick resolution is unlikely investigations take time and may require additional resources despite the recommendation or resolution the institution has the final say on how to resolve the issue unlike lawyers ombudsmen are impartial except in cases where they advocate for the rights of others some are familiar with or have legal training however they cannot provide legal advice 2 if the complainant disapproves of the resolution they may pursue other actions such as suing the institution an ombudsman cannot however investigate a case after it is submitted to a court facilitates customer or public complaintsunbiased and objectivecan restore and maintain confidence in organizations or institutionspoor performance can erode trustcannot provide legal advicecomplex issues can take a lot of time to resolveif legal action is later pursued for the same complaint the ombudsman s suggested remedy can influence judicial decisions 