person A: I hate when a restaurant claims to never have received your online order. And they do not offer to fix the situation!
person B: sorry to hear that. Sometimes there can be a technical  problem
person A: Yeah_comma_ it can be frustrating when the workers there just shrug their shoulders and offer nothing in return.
person B: sorry about that_comma_ seems their customer service is not welcoming
person A: I wish customer service was better these days. It is a declining service.