person A: I work in tech support.  One issue I was given the details before and got to do research before I worked with the customer.  It was great knowing what to do before it happened.
person B: You must have been relieved you were able to help. Did all go as plan?
person A: yeah! I pretty much knew all the steps that I needed to do before everything started and there werent any surprise issues which was awesome.
person B: That's awesome! I'm glad it went through without a hitch!