person A: I am feeling very stressed because I have a package being delivered express_comma_ but the tracking has been all wrong.
person B: Such things are very rare if you use services from reputable delivering companies. What carrier did you use for your delivery?
person A: Usually UPS is the only one offered in my area_comma_ so it is frustrating to have to call the 800 number to see what is going on.
person B: It is very unusual. UPS is very competitive company and they should have resolved the issue quickly
person A: Hopefully it does get resolved because the package is time sensitive.