person A: I am so mad at my bank. they somehow thought to charge me for a credit card i didn't want.
person B: That is not good. Did they give you back your money? 
person A: Yes but i had to spend a whole hour on the phone explaining why they were at fault.
person B: I would be upset too_comma_ they need to do their work properly.
person A: I agree!
person B: I am glad that you got it cleared up.
person A: Thank you. I hope they won't do anything like that in the future.
person B: I hope so too_comma_ you should have reported it to a supervisor or manager.