person A: It was bad and ontop of it they refused to admit their mistake
person B: Oh no_comma_ what happened?
person A: placed an order online and the appliance place didnt have it_comma_ so they gave me something else without telling me
person B: Oh_comma_ that's odd! I'm sorry they didn't tell you what was going on. 
person A: Thanks for hearing me out. I filed a complaint at the council. I hope they listen
person B: No problem! I hope so too. Good luck with that!