person A: Im so aggravated.  I think im going to cancel my cable service
person B: /oh no_comma_ what happened_comma_ whats the problem with the provider
person A: I got a larger than expected bill for my cable this month. so I called them to see what was up and I had to wait on hold for 20 minutes.  After that_comma_ the system just hung up on me.  
person B: Bad customer service. You should definitely switch