def get(self, id, pk='id', deleted=False):
        try:
            if pk == 'id':
                id = int(id)
            if deleted:
                spec = {pk: id}
            else:
                spec = {pk: id, 'data': {'$exists': 1}}
            fields = {'_id': 0}
            row = self.db.docs.find_one(spec, fields)
        except Exception as e:
            raise DatabaseException(e)
        if row:
            return Document(**row)
        raise NotFoundError('%s %s not found' % (pk, id))
def system_error(self,
                     error_msg,
                     error_code="",
                     reviewing_user=None,
                     reviewing_service=""):
        """
        Mark that this attempt could not be completed because of a system error.
        Status should be moved to `must_retry`. For example, if Software Secure
        reported to us that they couldn't process our submission because they
        couldn't decrypt the image we sent.
        """
        if self.status in ["approved", "denied"]:
            return  # If we were already approved or denied, just leave it.

        self.error_msg = error_msg
        self.error_code = error_code
        self.reviewing_user = reviewing_user
        self.reviewing_service = reviewing_service
        self.status = "must_retry"
        self.save()