So there is this .com USA based domain set up wrong and is dumping traffic onto our DNS. This domain is privatized with namecheap whois masking, and since it's wrong routing, I can't send emails through the methods they provide. The owner is an elderly gentleman and doesn't even reply to mails sent to his gmail (which I had to sleuth). His name is too broad to find a phone or address.How do I get ahold of this guy? Namecheap is being totally amateur claiming its not an abuse issue, they can't help, this and that, keep telling me to email even though it's broken. I have gone as far as sending a mail right to the CEO -- no go. They claim they don't offer phone numbers as a method to contact an owner. It's like the twilight zone run by a bunch of kids over there at Namecheap. Can I go above them somehow to get this point of contact such as phone number?
How Do I Contact a Domain Owner Who Doesnt Use Email? (Private Registration)
dns;whois;ownership
You are in a tough spot. It is the responsibility of the registrar to pass all complaints to the domain owner. GoDaddy can contact me a variety of ways and has. A real e-mail, mailing address, and phone number has to be provided for private registration. And before the domain can go private, the registration information must be verified.But not all registrars care and do what they are supposed to do. This is one reason why private registration and registrar quality is a metric for Google trust factors.The best thing I think you can do is block all accesses. Work with your provider as much as you can. As well, any registrar would/should respond to a legal request. It may be that you have to get an attorney to collect this information in an effort to create a cease and desist letter. If the registrar does not respond, then a request that they provide the information in a deposition should be sought. If that does not work, then they can go to a judge and a subpoena will be created and the registrar must appear in court before the judge to satisfy the deposition. This is assuming that the company is a U.S. company or in a country that cooperates. Generally, an attorney can get things done. It would not cost too much and it may be your only option at this point.One thing for sure is that the registrar cannot decide what is abuse. That is up to you and you have a right to the information you seek. I suspect that namecheap.com not only does not care but blows people off with success and uses this tactic regularly. It is easy to blow off someone over the phone. But not when an attorney gets involved. Attorneys cannot be blown off. Not easily anyway.