Some of our customers are getting to the confirmation of payment step in purchasing from our Magento store, and then they are getting a timeout error, where the SagePay payment gateway is trying to contact our server to tell it that a payment was successful (or not) but it cannot contact our server, or cannot get a response from our server in a timely manner, and then the payment/order is being cancelled.I've raised this question to my hosting company, but all they told me was:This is down to the way the software is configured on your serverThis is currently a Magento 1.4.0.1 standard installation as far as payment gateways are concerned. What on earth could this statement mean?Is there some configuration that I need to do to make Magento listen to these requests and respond properly?
Magento not responding to payment gateway notifications fast enough or at all?
magento