currently, we have a closed source project on hand. However, we would like to have a communication channel together with our end users.We would like to have our end users to know, what features we are currently working on, and what features they are going to get in next release.We would like to know users' thought, on our planned features. They may always provide input/suggestion on our planned features.We do not planned to host on our own server. Hence, a ready-available service is welcomed.But we would like to remain our source code in closed modelIs there any web based service available for this purpose? Free or commercial doesn't matter.
Issues Tracker for both developers and end users
communication;issue tracking;closed source;users
You can even try trello . Very easy and intuitive. You can even get help on http://webapps.stackexchange.com about using trello.If you look into the demo the Trello team has implemented exactly your use-case to demonstrate the usage of the features.I am not affiliated in any way to the mentioned service, apart being a user of the system