# Avaamo Platform Documentation

## User Guide

- [Intelligent Virtual Assistant Platform](https://docs.avaamo.com/user-guide/intelligent-virtual-assistant-platform/master): One-stop information source to build enterprise agents in Avaamo Conversational AI Platform
- [Release notes](https://docs.avaamo.com/user-guide/about-releases/release-notes)
- [Release life cycle](https://docs.avaamo.com/user-guide/about-releases/release-life-cycle)
- [Release notes v8.2.0](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.2.0)
- [Fix patch releases (v8.2.1)](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.2.0/fix-patch-releases-v8.2.1)
- [Fix patch releases (v8.2.2)](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.2.0/fix-patch-releases-v8.2.2)
- [What's new v8.2.0 - Introducing DataSync AI](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.2.0/whats-new-v8.2.0-introducing-datasync-ai)
- [Watch the webinar on v8.2.0](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.2.0/watch-the-webinar-on-v8.2.0)
- [Release notes v8.1.0](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.1.0)
- [Release notes v8.0](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.0)
- [Introducing LLaMB](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.0/introducing-llamb)
- [Introducing "UAT" in Web channel](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.0/introducing-uat-in-web-channel)
- [Introducing "Mercury" theme](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.0/introducing-mercury-theme)
- [Introducing "Advanced agent"](https://docs.avaamo.com/user-guide/v8.x-releases/release-notes-v8.0/introducing-advanced-agent)
- [Overview - Key features](https://docs.avaamo.com/user-guide/llamb/overview-key-features)
- [Key terms](https://docs.avaamo.com/user-guide/llamb/key-terms)
- [Before you begin](https://docs.avaamo.com/user-guide/llamb/before-you-begin)
- [Get started](https://docs.avaamo.com/user-guide/llamb/get-started)
- [Step 1: Create LLaMB Content skill](https://docs.avaamo.com/user-guide/llamb/get-started/step-1-create-llamb-content-skill): Quickly create a new LLaMB Content skill
- [Step 2: Ingest enterprise content](https://docs.avaamo.com/user-guide/llamb/get-started/step-2-ingest-enterprise-content)
- [Create document groups](https://docs.avaamo.com/user-guide/llamb/get-started/step-2-ingest-enterprise-content/create-document-groups)
- [Upload content](https://docs.avaamo.com/user-guide/llamb/get-started/step-2-ingest-enterprise-content/upload-content)
- [Document attributes](https://docs.avaamo.com/user-guide/llamb/get-started/step-2-ingest-enterprise-content/document-attributes)
- [View and edit knowledge](https://docs.avaamo.com/user-guide/llamb/get-started/step-2-ingest-enterprise-content/view-and-edit-knowledge)
- [Common actions](https://docs.avaamo.com/user-guide/llamb/get-started/step-2-ingest-enterprise-content/common-actions)
- [Parsing templates](https://docs.avaamo.com/user-guide/llamb/get-started/step-2-ingest-enterprise-content/parsing-templates)
- [Step 3: Test your agent](https://docs.avaamo.com/user-guide/llamb/get-started/step-3-test-your-agent)
- [Custom channel](https://docs.avaamo.com/user-guide/llamb/custom-channel)
- [Soft unhandled (Active redirect)](https://docs.avaamo.com/user-guide/llamb/soft-unhandled-active-redirect)
- [Improve user experience - Feedback, Analytics](https://docs.avaamo.com/user-guide/llamb/improve-user-experience-feedback-analytics)
- [Usage](https://docs.avaamo.com/user-guide/llamb/usage)
- [Citation links](https://docs.avaamo.com/user-guide/llamb/citation-links)
- [Troubleshooting tips](https://docs.avaamo.com/user-guide/llamb/troubleshooting-tips)
- [LLaMB FAQs](https://docs.avaamo.com/user-guide/llamb/llamb-faqs): Frequently asked questions on LLaMB
- [LLaMB REST APIs](https://docs.avaamo.com/user-guide/llamb/llamb-rest-apis)
- [Content ingestion APIs](https://docs.avaamo.com/user-guide/llamb/llamb-rest-apis/content-ingestion-apis)
- [LLaMB Filters](https://docs.avaamo.com/user-guide/llamb/llamb-filters)
- [Overview](https://docs.avaamo.com/user-guide/llamb/llamb-filters/overview)
- [Key terms](https://docs.avaamo.com/user-guide/llamb/llamb-filters/key-terms)
- [Social filters](https://docs.avaamo.com/user-guide/llamb/llamb-filters/social-filters)
- [Grounding filters](https://docs.avaamo.com/user-guide/llamb/llamb-filters/grounding-filters)
- [Brand protection filters](https://docs.avaamo.com/user-guide/llamb/llamb-filters/brand-protection-filters)
- [Hallucination filters](https://docs.avaamo.com/user-guide/llamb/llamb-filters/hallucination-filters)
- [Overview - Key features](https://docs.avaamo.com/user-guide/datasync-ai/overview-key-features)
- [Before you begin](https://docs.avaamo.com/user-guide/datasync-ai/before-you-begin)
- [SharePoint Connector](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector)
- [Pre-requisites](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector/pre-requisites)
- [Step 1: Select the content source type](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector/step-1-select-the-content-source-type): The first step in using DataSync AI, you choose the type of content source from which information must be gathered or accessed.
- [Step 2: Configure content source and ingest content](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector/step-2-configure-content-source-and-ingest-content)
- [Configure connection](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector/step-2-configure-content-source-and-ingest-content/configure-connection)
- [Select sites](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector/step-2-configure-content-source-and-ingest-content/select-sites)
- [Select documents pages and lists](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector/step-2-configure-content-source-and-ingest-content/select-documents-pages-and-lists)
- [Set Document Attributes](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector/step-2-configure-content-source-and-ingest-content/set-document-attributes)
- [Setup content sync](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector/setup-content-sync)
- [View Job details](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector/view-job-details)
- [Step 3: Testing and validation](https://docs.avaamo.com/user-guide/datasync-ai/sharepoint-connector/step-3-testing-and-validation): You can ensure that the system operates as intended and meets the specified requirements.
- [ServiceNow Connector](https://docs.avaamo.com/user-guide/datasync-ai/servicenow-connector)
- [Pre-requisites](https://docs.avaamo.com/user-guide/datasync-ai/servicenow-connector/pre-requisites)
- [Step 1: Select the content source type](https://docs.avaamo.com/user-guide/datasync-ai/servicenow-connector/step-1-select-the-content-source-type): The first step in using DataSync AI, you choose the type of content source from which information must be gathered or accessed.
- [Step 2: Configure content source and ingest content](https://docs.avaamo.com/user-guide/datasync-ai/servicenow-connector/step-2-configure-content-source-and-ingest-content)
- [Configure connection](https://docs.avaamo.com/user-guide/datasync-ai/servicenow-connector/step-2-configure-content-source-and-ingest-content/configure-connection)
- [Filter Articles](https://docs.avaamo.com/user-guide/datasync-ai/servicenow-connector/step-2-configure-content-source-and-ingest-content/filter-articles)
- [Set Document Attributes](https://docs.avaamo.com/user-guide/datasync-ai/servicenow-connector/step-2-configure-content-source-and-ingest-content/set-document-attributes)
- [Setup content sync](https://docs.avaamo.com/user-guide/datasync-ai/servicenow-connector/setup-content-sync)
- [View Job details](https://docs.avaamo.com/user-guide/datasync-ai/servicenow-connector/view-job-details)
- [Step 3: Testing and validation](https://docs.avaamo.com/user-guide/datasync-ai/servicenow-connector/step-3-testing-and-validation): You can ensure that the system operates as intended and meets the specified requirements.
- [Troubleshooting tips](https://docs.avaamo.com/user-guide/datasync-ai/troubleshooting-tips)
- [DataSync AI FAQ’s](https://docs.avaamo.com/user-guide/datasync-ai/datasync-ai-faqs): Frequently asked questions on DataSyncAI
- [DataSync AI Use cases](https://docs.avaamo.com/user-guide/datasync-ai/datasync-ai-use-cases): It provides a detailed description of how a user interacts with a system to achieve a specific goal.
- [About Avaamo Conversational AI Platform](https://docs.avaamo.com/user-guide/overview-and-concepts/about-avaamo-platform): Get an overview about Avaamo Platform and how an end-to-end flow works.
- [Concepts summary](https://docs.avaamo.com/user-guide/overview-and-concepts/quick-summary)
- [Agents](https://docs.avaamo.com/user-guide/overview-and-concepts/agents): Intelligent dialogue system that interprets and responds to the user’s conversation in natural language.
- [Skills](https://docs.avaamo.com/user-guide/overview-and-concepts/skills)
- [Intents and Training Data](https://docs.avaamo.com/user-guide/overview-and-concepts/intents)
- [Entities](https://docs.avaamo.com/user-guide/overview-and-concepts/entity-types)
- [Slots](https://docs.avaamo.com/user-guide/overview-and-concepts/slots)
- [Example: All concepts together](https://docs.avaamo.com/user-guide/overview-and-concepts/end-to-end-flow)
- [Advanced concepts](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts)
- [Entity skipping](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts/entity-skipping)
- [Roles and permissions](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts/understand-roles-and-permissions)
- [Use case - Dedicated platform team with Azure SAML](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts/understand-roles-and-permissions/use-case-dedicated-platform-team-with-azure-saml)
- [Intent execution sequence](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts/intent-execution-sequence)
- [Information masking](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts/information-masking)
- [Tone and sentiment](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts/tone-and-sentiment)
- [Language pack](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts/language-pack)
- [Restrict login IP address](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts/restrict-login-ip-address)
- [Voice hints - Improve accuracy](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts/voice-hints): Voice training for your C-IVR channel
- [Collect feedback](https://docs.avaamo.com/user-guide/overview-and-concepts/advanced-concepts/collect-feedback)
- [Product overview](https://docs.avaamo.com/user-guide/quick-start-tutorials/product-overview)
- [Pre-requisites](https://docs.avaamo.com/user-guide/quick-start-tutorials/pre-requisites): Login and permissions before you get started
- [Create agent](https://docs.avaamo.com/user-guide/quick-start-tutorials/create-an-agent)
- [Add Answers skill (Deprecated)](https://docs.avaamo.com/user-guide/quick-start-tutorials/add-answers-skill)
- [Add Dynamic Q\&A skill](https://docs.avaamo.com/user-guide/quick-start-tutorials/add-q-and-a-skill)
- [Add Smalltalk skill](https://docs.avaamo.com/user-guide/quick-start-tutorials/add-smalltalk-skill)
- [Add Dialog skill](https://docs.avaamo.com/user-guide/quick-start-tutorials/add-dialog-skill)
- [Plan your development process (Agent life cycle)](https://docs.avaamo.com/user-guide/how-to/plan-your-development-process-agent-life-cycle)
- [Build skills](https://docs.avaamo.com/user-guide/how-to/build-skills)
- [Design skills](https://docs.avaamo.com/user-guide/how-to/build-skills/design-skill): Learn best practices for training the skill with a set of quality intents/training phrases/training utterances/training data
- [Create and test skills](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill): Use Skill builder to create and test different skills - Dialog, Q\&A, Avaamo Answers, Smalltalk.
- [Dialog](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer): Design complex conversation flows using interactive Dialog Designer.
- [Quick overview](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/quick-overview): Provides a quick glance on how you can build Dialog skill in the platform.
- [Create a new Dialog skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-dialog-skill): Quickly create new Dialog skill from scratch or by importing from any one of available skills in the skill store.
- [Build and manage dialogs](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill): Learn how to change default greeting message, add user intents,  and build skill responses.
- [Add invocation intent](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/add-invocation-intent)
- [Flow designer - Overview](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/dialog-designer-overview)
- [Change default greeting message](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/change-default-greeting-message)
- [Add user intent](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/add-user-intent)
- [Training Phrases](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/add-user-intent/training-phrases)
- [Existing entity](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/add-user-intent/existing-entity)
- [System intent](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/add-user-intent/system-intent)
- [Custom code](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/add-user-intent/custom-code)
- [Voice entity model](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/add-user-intent/voice-entity-model)
- [FAQs](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/add-user-intent/faqs)
- [Build skill responses](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/build-skill-responses)
- [Skill message window - Overview](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/build-skill-responses/skill-message-window-overview)
- [Add skill messages (responses)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/build-skill-responses/add-skill-messages-responses)
- [Add buttons](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/build-skill-responses/add-buttons)
- [Add form elements](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/build-skill-responses/add-form-elements)
- [Advanced settings](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/build-skill-responses/advanced-settings)
- [Channel-wise supported responses](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/build-skill-responses/channel-wise-supported-responses)
- [Perform common actions](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/create-new-skill/perform-common-actions)
- [Test Dialog skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/test-skill): Use Simulator and Regression Testing to test Dialog skill.
- [Debug Dialog skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-dialog-designer/debug-skill): Use JS errors and logs to debug Dialog Skill.
- [Dynamic Q\&A](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/dynamic-q-and-a): Create responses for one-off questions and answers. Typically, the questions are Frequently Asked Questions (FAQs) related to your business, product, or service.
- [Quick overview](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/dynamic-q-and-a/quick-overview): Provides a quick glance at how you can build Dynamic Q\&A skills in the platform.
- [Create a new Dynamic Q\&A skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/dynamic-q-and-a/create-a-new-dynamic-q-and-a-skill): Quickly create new Dynamic Q\&A skills from scratch or by importing from any one of the available skills in the skill store.
- [Build and manage Dynamic Q\&A skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/dynamic-q-and-a/build-and-manage-dynamic-q-and-a-skill): Learn how to add Q\&A, import Q\&A, and perform other common actions such as edit, clear, and delete.
- [Add questions and answers](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/dynamic-q-and-a/build-and-manage-dynamic-q-and-a-skill/add-questions-and-answers)
- [Perform common actions](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/dynamic-q-and-a/build-and-manage-dynamic-q-and-a-skill/perform-common-actions)
- [Test Dynamic Q\&A skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/dynamic-q-and-a/test-dynamic-q-and-a-skill)
- [Debug Dynamic Q\&A skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/dynamic-q-and-a/debug-dynamic-q-and-a-skill)
- [Smalltalk](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-smalltalk): A form of Q\&A skill that allows you to build a personality for your agent to represent the organization.
- [Quick overview](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-smalltalk/quick-overview): Provides a quick glance on how to build a Smalltalk skill in the platform.
- [Create a new Smalltalk skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-smalltalk/create-new-knowledge-base): Quickly create new Smalltalk skill from scratch or by importing from any one of available skills in the skill store.
- [Build and manage Smalltalk skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-smalltalk/build-and-manage-smalltalk-skill): Learn how to add Q\&A, import Q\&A, and perform other common actions such as edit, clear, and delete.
- [Add questions and answers](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-smalltalk/build-and-manage-smalltalk-skill/add-smalltalk-qa): Create customized Smalltalk for your organization using Smalltalk Designer.
- [Perform common actions](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-smalltalk/build-and-manage-smalltalk-skill/perform-common-actions): Import Smalltalk, edit or delete Smalltalk, and add languages to your Smalltalk skill.
- [Test Smalltalk skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-smalltalk/test-smalltalk-q-and-a): Ensure the Smalltalk skill provides appropriate responses for user queries.
- [Debug Smalltalk skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-smalltalk/troubleshooting-tips): Few troubleshooting tips to debug Smalltalk skill for most common scenarios.
- [Answers (Deprecated)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1): Get answers from enterprise content via conversations.
- [Quick overview](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/quick-overview): Provides a quick glance on how you can build Avaamo Answers in the platform.
- [Create a new Answers skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/create-new-knowledge-base): Quickly create new Answer skill from scratch.
- [Build and manage Answers skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/manage-avaamo-answers-1): Learn how to edit the Answers skill and fine-tune to improvise responses to user queries.
- [Create Document Groups](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/manage-avaamo-answers-1/create-document-groups): Categorize and manage your content using document groups.
- [Upload Content](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/manage-avaamo-answers-1/add-document-or-url-1): Create a knowledge base by extracting content from PPTs, Docs, PDF, HTML, Excel or CSV files, or any externally accessible URL.
- [Tabular answering](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/manage-avaamo-answers-1/tabular-answering)
- [Multilingual answering](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/manage-avaamo-answers-1/multilingual-answering)
- [Content ingestion](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/manage-avaamo-answers-1/content-ingestion)
- [View and edit knowledge](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/manage-avaamo-answers-1/view-and-edit-knowledge): View the extracted content (sections, entities, acronyms, vocabulary) to fine-tune and edit the knowledge base.
- [Perform common actions](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/manage-avaamo-answers-1/perform-common-actions): Retrain, edit the uploaded documents or URLs, or delete the documents or URLs from the Answers skill.
- [Configure Answers skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/configure-answers-skill): Specify configuration settings for an Answers skill.
- [Intro Outro Messages](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/intro-outro-messages)
- [Parsing Templates](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/parsing-templates)
- [Test Answers skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/test-avaamo-answers): Test to ensure the extracted knowledge base provides appropriate responses for user queries.
- [Debug Answers skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/troubleshooting-tips): Few troubleshooting tips to debug Answers skill for most common scenarios.
- [Improving accuracy in Answers Skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/improving-accuracy-in-answers-skill)
- [Keeping content updated](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/keeping-content-updated)
- [Answers skill - FAQs](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/answers-faqs): Frequently asked questions on Answers skill
- [Answers REST APIs](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/answers-rest-apis)
- [Answer prediction API](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/answers-rest-apis/answer-prediction-api)
- [Content ingestion APIs (Recommended)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/answers-rest-apis/content-ingestion-apis-recommended)
- [Content ingestion APIs (Backward Compatibility)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-avaamo-answers-1/answers-rest-apis/content-ingestion-apis-backward-compatibility)
- [Using Javascript and Code](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill): Customize Dialog skill via Javascript (JS) programming using a rich set of objects and functions of Avaamo Platform
- [Quick overview](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/quick-overview): Provides a quick glance of the key concepts, objects, functions, and properties used for customizations
- [Built-in functions window](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/built-in-functions-window)
- [How-to](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to): Common scenarios for customizing your skill using JS programming
- [Use context](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context)
- [Get user details](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/to-get-user-details)
- [Get last message](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/get-last-message)
- [Get slot details](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/get-domain-entity-details)
- [Get environment variables](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/get-environment-variables)
- [Create context variables](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/create-custom-variables)
- [Set user property](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/set-user-property)
- [Create custom user properties](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/create-custom-user-properties)
- [Detect user tone and sentiment](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/detect-user-tone-and-sentiment)
- [Detect user device](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/detect-channel)
- [Detect user channel](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/detect-user-channel)
- [Switch user's language](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/switch-users-language)
- [Transfer to live agent](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/transfer-to-live-agent)
- [Get skill conversation insights](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/get-insights)
- [Show ambiguous intents](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/use-context/show-ambiguous-intents)
- [Use storage](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/using-storage)
- [Control skill flow](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/controlling-skill-flow)
- [Add tags (JS)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/add-tags-js)
- [Add feedback (JS)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/add-feedback)
- [Send SMS - SMS.send](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/sending-notifications)
- [Send Email - Email.send](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/send-email-email.send)
- [Forward call (C-IVR channel)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/forward-call-c-ivr-channel)
- [Hangup call (C-IVR channel)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/hangup-call-c-ivr-channel)
- [Build dynamic skill response](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response): Add customized input cards, carousel, list-view, quick reply
- [Card response (Javascript)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card)
- [Single line text](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card/single-line-text)
- [Multi-line text](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card/multi-line-text)
- [Date and time](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card/date-and-time)
- [Select (PickList)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card/select-picklist)
- [File upload](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card/file-upload)
- [Polls](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card/polls)
- [Checklist](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card/checklist)
- [Rating](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card/rating)
- [Card links](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card/card-links)
- [Card images](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/card/card-images)
- [Carousel response (Javascript)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/carousel)
- [ListView response (Javascript)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/list-view)
- [Quick Reply response (Javascript)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/quick-reply)
- [Delay](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/delay)
- [Graphs & Charts](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/build-dynamic-skill-response/graphs-and-charts)
- [Create custom HTML web views](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/create-custom-html-web-views): Create custom HTML web views on Web Channel and Facebook for the skill responses configured using card, carousel, or list view
- [Define custom intents](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/define-matching-rules-using-custom-intents): Define your own matching rules using custom intents in nodes using JS
- [Integrate](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/integrate-with-api-1)
- [REST and SOAP API](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/integrate-with-api-1/rest-and-soap-api)
- [Hybrid SDK](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/how-to/integrate-with-api-1/hybrid-sdk)
- [Test customizations](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/test-your-skill): Describes different methods to test the skill after customizations
- [Debug JS code](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/troubleshooting-tips): Provides useful tips in cases where you are unable to receive the expected results
- [Coding best practices](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/best-practices): Dos and Don’ts of JS programming during skill flow customizations.
- [Reference library](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library): Commonly used objects, functions, and attributes during agent flow customizations
- [Context](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/context): Encapsulates various details of a user’s interaction with the agent at a particular context
- [variables](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/context/variables)
- [user](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/context/user)
- [live\_agent\_user](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/context/user-1)
- [insights](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/context/insights)
- [history](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/context/history)
- [User.setProperty](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/user.setproperty): Sets the user property of the specified key to the indicated value
- [User.setProperties](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/user.setproperties): Sets the user property of the specified key to the indicated value
- [User.removeProperty](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/user.removeproperty)
- [Storage](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/storage): Stores data either for a global session or for a specific user session.
- [Flow control](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/flow-control): Customize the navigation of the agent flow using JS functions
- [Notifications](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/notifications): Allows agent to send SMS and email notifications to the users
- [Agent commands](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/skill-commands): Perform actions such as clear, reset, and transfer (to name a few) during a user’s interacting with the agent
- [Language.switch](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/language.switch): Switch language to anyone of the languages added to the agent.
- [Agent.transfer](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/agent.transfer): Allows agent to switch to a live agent, if live agent option is enabled.
- [Agent.setContext](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/agent.setcontext): Allows agent to set context before transferring the request. Used in Skill-based routing
- [Advance JS libraries](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/advanced-js-libraries): List of supported Nodejs libraries with version no.
- [SmartCall (C-IVR)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/customize-your-skill/reference-library/smartcall-c-ivr)
- [Q\&A (Backward Compatibility)](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer): Managing the existing Q\&A skill created before v5.3.0 release
- [Build and manage Q\&A skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer/build-and-manage-q-and-a-skill): Learn how to add Q\&A, import Q\&A, and perform other common actions such as edit, clear, and delete.
- [Add questions and answers](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer/build-and-manage-q-and-a-skill/add-intents-and-languages): Add questions and answers to your Q\&A skill.
- [Perform common actions](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer/build-and-manage-q-and-a-skill/perform-common-actions): Import Q\&A, edit or delete Q\&A, and add languages to the Q\&A skill.
- [Configure Q\&A skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer/configure-q-and-a-skill): Learn how-to add languages to Q\&A
- [Add language translations](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer/configure-q-and-a-skill/add-languages)
- [Test Q\&A skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer/test-q-and-a): Test to ensure the Q\&A skill provides appropriate responses for user queries.
- [Debug Q\&A skill](https://docs.avaamo.com/user-guide/how-to/build-skills/create-skill/using-q-and-a-designer/troubleshooting-tips): Few troubleshooting tips to debug Q\&A skills for most common scenarios.
- [Manage skills](https://docs.avaamo.com/user-guide/how-to/build-skills/manage-skill): Learn how to publish, edit, delete, search , enable and disable skills in an agent.
- [Import and Re-import skills](https://docs.avaamo.com/user-guide/how-to/build-skills/manage-skill/import-and-re-import-skills): Publish or re-import skills to agent from skill store
- [Publish and Re-publish skills](https://docs.avaamo.com/user-guide/how-to/build-skills/manage-skill/publish-skill-to-skills-store): Publish or re-publish skills from agent to skill store
- [Other common actions](https://docs.avaamo.com/user-guide/how-to/build-skills/manage-skill/perform-common-actions): Learn how-to enable, disable, and delete agent skills.
- [Build agents](https://docs.avaamo.com/user-guide/how-to/build-agents)
- [Train your agent](https://docs.avaamo.com/user-guide/how-to/build-agents/train-your-agent)
- [Design agents](https://docs.avaamo.com/user-guide/how-to/build-agents/design-agents): Learn best practices, do's and dont's, and factors to be considered for designing an agent.
- [Types of agent](https://docs.avaamo.com/user-guide/how-to/build-agents/types-of-agent)
- [Create Standard agent](https://docs.avaamo.com/user-guide/how-to/build-agents/add-skills): Quickly create a basic agent from scratch or by importing from any one of the available agents.
- [Create Universal agent](https://docs.avaamo.com/user-guide/how-to/build-agents/create-universal-agent)
- [Key terms](https://docs.avaamo.com/user-guide/how-to/build-agents/create-universal-agent/key-terms)
- [Overview - Get started](https://docs.avaamo.com/user-guide/how-to/build-agents/create-universal-agent/overview-get-started)
- [Add member agents](https://docs.avaamo.com/user-guide/how-to/build-agents/create-universal-agent/add-member-agents)
- [Manage member agents](https://docs.avaamo.com/user-guide/how-to/build-agents/create-universal-agent/manage-member-agents)
- [Intent detection and routing](https://docs.avaamo.com/user-guide/how-to/build-agents/create-universal-agent/intent-detection-and-routing)
- [Context management](https://docs.avaamo.com/user-guide/how-to/build-agents/create-universal-agent/context-management)
- [Disambiguation](https://docs.avaamo.com/user-guide/how-to/build-agents/create-universal-agent/disambiguation)
- [Create Advanced agent](https://docs.avaamo.com/user-guide/how-to/build-agents/create-advanced-agent)
- [Add skills to agent](https://docs.avaamo.com/user-guide/how-to/build-agents/add-skills-to-agent): Create custom skills using an interactive skill builder as per your business needs
- [Add entity types to agent](https://docs.avaamo.com/user-guide/how-to/build-agents/add-entity-types-to-agent): A named collection of similar objects such as states in a country, all paediatricians, list of product names or data types (Date, Email, Location).
- [Quick overview](https://docs.avaamo.com/user-guide/how-to/build-agents/add-entity-types-to-agent/quick-overview)
- [Add entity type](https://docs.avaamo.com/user-guide/how-to/build-agents/add-entity-types-to-agent/add-new-entity-type)
- [Manage entity values](https://docs.avaamo.com/user-guide/how-to/build-agents/add-entity-types-to-agent/manage-entity-types)
- [Manage entity type](https://docs.avaamo.com/user-guide/how-to/build-agents/add-entity-types-to-agent/manage-entity-type)
- [Examples](https://docs.avaamo.com/user-guide/how-to/build-agents/add-entity-types-to-agent/example-pizza-agent)
- [Configure agents](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents): Add getting started message, persistent menu, define environment variables, switch to live agent, and configure to deploy in different channels.
- [Channels](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy)
- [Web (Enabled by default)](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel)
- [Overview](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/overview)
- [Configure web channel](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/configure-web-channel)
- [Channel details](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/channel-details)
- [Theme](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/theme)
- [Widget configuration](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/widget-configuration)
- [Voice](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/voice)
- [Deployment](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/deployment)
- [Security](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/security)
- [Advanced](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/advanced)
- [UAT](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/uat)
- [Web channel callback functions](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/web-channel-callback-functions)
- [Authorization using JWT](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/authentication-using-jwt)
- [Deploy in multiple web channel instances](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/deploy-and-test-web-channel)
- [Manage web channel](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-channel/manage-web-channel)
- [Android](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/android-apps)
- [iOS](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/ios-apps)
- [Microsoft Teams (MS Teams)](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/microsoft-teams-ms-teams)
- [Use case: Get user access token  ](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/microsoft-teams-ms-teams/use-case-get-user-access-token)
- [Facebook](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel)
- [Facebook Channel Configuration](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/untitled)
- [Facebook Channel Manual Configuration](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/facebook-channel-manual-configuration)
- [Handover Protocol Integration- Facebook](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/handover-protocol-integration-facebook)
- [Persona Configuration](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/persona-configuration)
- [Image Aspect Ratio- Facebook](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/image-aspect-ratio-facebook)
- [Facebook file cache](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/facebook-buttons)
- [Facebook Messenger compliance](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/facebook-channel/facebook-messenger-compliance)
- [Skype for Business](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/skype)
- [WhatsApp](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/whatsapp)
- [SMS](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/sms)
- [Facebook Workplace](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/facebook-workplace)
- [Amazon Alexa](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/alexa)
- [WeChat](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/wechat)
- [SIP](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/sip)
- [Genesys](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/genesys)
- [Nice InContact](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/nice-incontact)
- [Cisco PCCE](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/cisco-pcce)
- [Cisco UCCE](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/cisco-ucce)
- [Custom channel](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/custom-channel)
- [Conversational IVR (C-IVR) or Phone](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/conversational-ivr-c-ivr-phone)
- [Universal agent](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/universal-agent)
- [Manage channel settings](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/manage-channel-settings)
- [Web - Supported languages](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/web-supported-languages)
- [Voice - Supported languages and Browsers](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/deploy/voice-supported-languages)
- [Custom feedback](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/custom-feedback)
- [Dictionaries](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/add-dictionaries)
- [Environment variables](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/define-environment-variables)
- [Get started screen ](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/introduce-agent-get-started)
- [JS files](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/add-js-files)
- [Language](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/add-languages)
- [Live agent](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/switch-to-live-agent)
- [Pre-built live agent](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/switch-to-live-agent/pre-built-live-agent): Switch to one of the pre-built live agent system (Avaamo, Oracle Right Now, Zendesk)
- [Zendesk integration](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/switch-to-live-agent/pre-built-live-agent/zendesk-integration)
- [Custom live agent](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/switch-to-live-agent/custom-live-agent): Switch to your own custom live agent using Avaamo API and Webhooks
- [Permissions](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/permissions)
- [Persistent menu](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/add-persistent-menu)
- [Response filters](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/add-response-filters)
- [Settings](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/define-settings)
- [Tags](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/add-tags)
- [User properties](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/add-user-properties)
- [Voice settings](https://docs.avaamo.com/user-guide/how-to/build-agents/configure-agents/add-voice-settings): Digital voice settings to specify voice hints and playback voice for the languages configured in your agent.
- [Test agents](https://docs.avaamo.com/user-guide/how-to/build-agents/test-agents): Use Simulator and Regression Testing to test agents.
- [Simulator](https://docs.avaamo.com/user-guide/how-to/build-agents/test-agents/simulator): Iteratively test agent as you build conversational flow
- [Regression testing](https://docs.avaamo.com/user-guide/how-to/build-agents/test-agents/regression-testing)
- [Get started](https://docs.avaamo.com/user-guide/how-to/build-agents/test-agents/regression-testing/get-started): Ensure the agent works as expected after making changes anywhere in the agent
- [Regression test file format - V1](https://docs.avaamo.com/user-guide/how-to/build-agents/test-agents/regression-testing/regression-test-file-format)
- [Regression test file format - V2](https://docs.avaamo.com/user-guide/how-to/build-agents/test-agents/regression-testing/regression-test-file-format-1)
- [Regression testing best practices](https://docs.avaamo.com/user-guide/how-to/build-agents/test-agents/regression-testing/guidelines-and-best-practices)
- [Regression testing - Universal agents](https://docs.avaamo.com/user-guide/how-to/build-agents/test-agents/regression-testing-universal-agents)
- [Debug agents](https://docs.avaamo.com/user-guide/how-to/build-agents/debug-agents): Use JS Errors, Logs, Agent Storage, and Conversation History to debug Agents.
- [Insights](https://docs.avaamo.com/user-guide/how-to/build-agents/debug-agents/insights)
- [JS errors](https://docs.avaamo.com/user-guide/how-to/build-agents/debug-agents/js-errors)
- [Storage](https://docs.avaamo.com/user-guide/how-to/build-agents/debug-agents/storage)
- [Debug logs](https://docs.avaamo.com/user-guide/how-to/build-agents/debug-agents/debug-logs)
- [Conversation history](https://docs.avaamo.com/user-guide/how-to/build-agents/debug-agents/conversation-history)
- [Monitor agents](https://docs.avaamo.com/user-guide/how-to/build-agents/monitor-and-analyze): Analyze agent performance using Analytics.
- [Analytics](https://docs.avaamo.com/user-guide/how-to/build-agents/monitor-and-analyze/analytics)
- [Analytics - Universal agent](https://docs.avaamo.com/user-guide/how-to/build-agents/monitor-and-analyze/analytics-universal-agent)
- [SMS Gateway Analytics](https://docs.avaamo.com/user-guide/how-to/build-agents/monitor-and-analyze/sms-gateway-analytics)
- [User journey](https://docs.avaamo.com/user-guide/how-to/build-agents/monitor-and-analyze/user-journey)
- [Query insights](https://docs.avaamo.com/user-guide/how-to/build-agents/monitor-and-analyze/query-insights)
- [Learning - Continuous Improvement](https://docs.avaamo.com/user-guide/how-to/build-agents/learning-continuous-improvement)
- [Overview](https://docs.avaamo.com/user-guide/how-to/build-agents/learning-continuous-improvement/overview)
- [User feedback](https://docs.avaamo.com/user-guide/how-to/build-agents/learning-continuous-improvement/feedback)
- [Query analyzer (Deprecated)](https://docs.avaamo.com/user-guide/how-to/build-agents/learning-continuous-improvement/query-analyzer-deprecated)
- [Agent diagnostics (Deprecated)](https://docs.avaamo.com/user-guide/how-to/build-agents/learning-continuous-improvement/agent-diagnostics-deprecated)
- [Manage agents](https://docs.avaamo.com/user-guide/how-to/build-agents/manage-agents): Learn how to import and export agents, promote and pull updates, search, delete, and make a copy of agents.
- [Promote and pull updates](https://docs.avaamo.com/user-guide/how-to/build-agents/manage-agents/promote-and-pull-updates)
- [Make a copy](https://docs.avaamo.com/user-guide/how-to/build-agents/manage-agents/make-a-copy)
- [Export and import agents](https://docs.avaamo.com/user-guide/how-to/build-agents/manage-agents/export-and-import-agents)
- [Activity monitor](https://docs.avaamo.com/user-guide/how-to/build-agents/manage-agents/activity-monitor)
- [Other common actions](https://docs.avaamo.com/user-guide/how-to/build-agents/manage-agents/other-common-actions)
- [Manage skill store](https://docs.avaamo.com/user-guide/how-to/manage-skills-store)
- [Manage settings](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings): Add users and roles, privacy settings, security policy, and identity providers that support Single Sign-On (SSO) authentication for the dashboard.
- [Users & Groups](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/users-and-permissions)
- [Users](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/users-and-permissions/users)
- [Groups](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/users-and-permissions/groups)
- [Privacy](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/privacy)
- [Active Directory (AD) integrations - Identity provider](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/identity-providers)
- [SAML Support- G Suite](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/identity-providers/saml-support-g-suite)
- [SAML Support - MS Azure](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/identity-providers/saml-support-ms-azure)
- [SAML Support - Okta](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/identity-providers/saml-support-okta)
- [Security policy](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/security-policy)
- [SMS Usage](https://docs.avaamo.com/user-guide/how-to/manage-platform-settings/sms-usage)
- [Agent Console](https://docs.avaamo.com/user-guide/how-to/agent-console)
- [Overview](https://docs.avaamo.com/user-guide/live-agent-console/overview)
- [Before you begin](https://docs.avaamo.com/user-guide/live-agent-console/before-you-begin)
- [Supervisor](https://docs.avaamo.com/user-guide/live-agent-console/supervisor)
- [Get started](https://docs.avaamo.com/user-guide/live-agent-console/supervisor/get-started)
- [Teams](https://docs.avaamo.com/user-guide/live-agent-console/supervisor/teams)
- [Quick responses](https://docs.avaamo.com/user-guide/live-agent-console/supervisor/quick-responses)
- [Rule-based routing](https://docs.avaamo.com/user-guide/live-agent-console/supervisor/rule-based-routing)
- [Live agents](https://docs.avaamo.com/user-guide/live-agent-console/supervisor/live-agents)
- [Live sessions](https://docs.avaamo.com/user-guide/live-agent-console/supervisor/live-sessions)
- [Reports](https://docs.avaamo.com/user-guide/live-agent-console/supervisor/reports)
- [Live agent](https://docs.avaamo.com/user-guide/live-agent-console/live-agent)
- [Get started](https://docs.avaamo.com/user-guide/live-agent-console/live-agent/get-started)
- [Accept and start chat](https://docs.avaamo.com/user-guide/live-agent-console/live-agent/accept-and-start-chat)
- [User unread message badge count](https://docs.avaamo.com/user-guide/live-agent-console/live-agent/user-unread-message-badge-count)
- [View user information](https://docs.avaamo.com/user-guide/live-agent-console/live-agent/view-user-information)
- [View real-time conversation duration](https://docs.avaamo.com/user-guide/live-agent-console/live-agent/view-real-time-conversation-duration)
- [Use quick responses](https://docs.avaamo.com/user-guide/live-agent-console/live-agent/use-quick-responses)
- [Transfer to another team](https://docs.avaamo.com/user-guide/live-agent-console/live-agent/transfer-to-another-team)
- [Set live agent status](https://docs.avaamo.com/user-guide/live-agent-console/live-agent/set-live-agent-status)
- [Send attachments](https://docs.avaamo.com/user-guide/live-agent-console/live-agent/send-attachments)
- [Live agent translation](https://docs.avaamo.com/user-guide/live-agent-console/live-agent/live-agent-translation)
- [Advanced Configurations](https://docs.avaamo.com/user-guide/live-agent-console/advanced-configurations)
- [Live agent console - REST APIs](https://docs.avaamo.com/user-guide/live-agent-console/live-agent-console-rest-apis)
- [Live Agent Changelog API](https://docs.avaamo.com/user-guide/live-agent-console/live-agent-console-rest-apis/live-agent-changelog-api)
- [Overview](https://docs.avaamo.com/user-guide/outreach/overview)
- [Before you begin](https://docs.avaamo.com/user-guide/outreach/before-you-begin)
- [Quick start](https://docs.avaamo.com/user-guide/outreach/quick-start)
- [Campaign in SMS channel](https://docs.avaamo.com/user-guide/outreach/quick-start/campaign-in-sms-channel)
- [Campaign in C-IVR channel](https://docs.avaamo.com/user-guide/outreach/quick-start/campaign-in-c-ivr-channel)
- [Campaign in MS Teams channel](https://docs.avaamo.com/user-guide/outreach/quick-start/campaign-in-ms-teams-channel)
- [Campaign in Custom channel](https://docs.avaamo.com/user-guide/outreach/quick-start/campaign-in-custom-channel)
- [Campaigns](https://docs.avaamo.com/user-guide/outreach/campaigns)
- [Create new campaign](https://docs.avaamo.com/user-guide/outreach/campaigns/create-new-campaign)
- [Test campaign](https://docs.avaamo.com/user-guide/outreach/campaigns/test-campaign)
- [Opting out of campaign](https://docs.avaamo.com/user-guide/outreach/campaigns/opting-out-of-campaign)
- [Manage campaigns](https://docs.avaamo.com/user-guide/outreach/campaigns/manage-campaigns)
- [Recipient lists](https://docs.avaamo.com/user-guide/outreach/recipient-lists)
- [Templates](https://docs.avaamo.com/user-guide/outreach/templates)
- [Filters](https://docs.avaamo.com/user-guide/outreach/filters)
- [Campaign statistics](https://docs.avaamo.com/user-guide/outreach/campaign-statistics)
- [Campaign FAQs](https://docs.avaamo.com/user-guide/outreach/campaign-faqs)
- [Outreach - REST APIs](https://docs.avaamo.com/user-guide/outreach/outreach-rest-apis)
- [Outreach insights API](https://docs.avaamo.com/user-guide/outreach/outreach-rest-apis/outreach-insights-api): Insights across all the campaigns of an account. Use this API for debugging and reporting purposes.
- [Outreach Changelog API](https://docs.avaamo.com/user-guide/outreach/outreach-rest-apis/outreach-changelog-api)
- [SMS Opt status API](https://docs.avaamo.com/user-guide/outreach/outreach-rest-apis/sms-opt-status-api): Opt SMS status of the recipient numbers that have explicitly opted-in or opted-out across all the campaigns of an account
- [Status Callback URL (Outreach Custom Channel)](https://docs.avaamo.com/user-guide/outreach/outreach-rest-apis/status-callback-url-outreach-custom-channel)
- [Supported SSML tags](https://docs.avaamo.com/user-guide/ref/speech-synthesis-markup-language-ssml)
- [REST APIs](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation)
- [Getting started](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/quick-overview): A list of all the REST API with description
- [Agent APIs](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/agent-api): Get agent details such as agent name and description, skills, intents, query insights, entity types, and dictionary values.
- [Agent details](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/agent-api/agent-details)
- [Intents](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/agent-api/intents)
- [Dialog intents](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/agent-api/dialog-intents)
- [Q\&A intents](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/agent-api/q-and-a-intents)
- [Unhandled queries](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/agent-api/unhandled-queries)
- [Dictionary values](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/agent-api/dictionary-values)
- [Test user queries](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/agent-api/test-user-queries)
- [Query insights](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/agent-api/query-insights)
- [Message insights](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/agent-api/message-insights)
- [Custom entity type API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/custom-entity-type-values)
- [Message API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/message-api): Post messages to the agent and fetch message from the agent.
- [Change log APIs](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/change-log-apis)
- [Changelog API (v1)](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/change-log-apis/changelog-api): Get a list of changes made to an agent
- [Changelog API (v2)](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/change-log-apis/changelog-api-v2)
- [Clear Data API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/clear-data-api): Clear agent data - Storage, JS Errors, Conversation States
- [Conversation API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/conversation-message-api): Get messages of a specific user conversation
- [Feedback API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/feedback-api): Get user feedback details of an agent
- [Analytics API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api): Analyze top intents, channel usage, agent usage, and agent intervention
- [Live agent intervention](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/agent-intervention)
- [Usage](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/usage)
- [Channel usage](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/channel-usage-api)
- [Top intents](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/top-intents)
- [Top tags](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/top-tags)
- [Top Q\&A intents](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/top-q-and-a-intents)
- [Top Smalltalk intents](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/top-smalltalk-intents)
- [Top feedback intents](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/top-feedback-intents)
- [Unhandled messages](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/unhandled-messages)
- [Successful messages](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/successful-messages)
- [User sessions](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/user-sessions)
- [Messages](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/analytics-api/messages)
- [Global Storage API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/global-storage-api)
- [User Storage API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/user-storage-api): Get or Set the storage data for a specific user session in your agent.
- [User Property API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/user-property-api)
- [Mask message API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/mask-message-api): Masks the user messages and agent responses in the specified user conversation as per agent masking configuration details.
- [Custom properties API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/custom-properties-api): Get details about custom user properties from the agent
- [SMS Send API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/sms-send-api): This API acts as a SMS Gateway to send an agent's greeting message as an SMS to the specified phone number
- [SMS Reporting API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/sms-reporting-api): SMS report of the messages sent through the SMS Gateway of an agent.
- [Microsoft Teams Send API](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/microsoft-teams-send-api): This is an outbound API to send a message from the MS Teams channel to the user.
- [Troubleshooting Tips](https://docs.avaamo.com/user-guide/ref/avaamo-platform-api-documentation/troubleshooting-tips): Few troubleshooting tips, in cases, where you are not receiving the required response
- [Data Retention](https://docs.avaamo.com/user-guide/ref/data-retention)
- [Best practices - Consolidated](https://docs.avaamo.com/user-guide/ref/best-practices)
- [Agent Parallel development - Best practices](https://docs.avaamo.com/user-guide/ref/best-practices-parallel-development)
- [Parallel development (QA & Smalltalk) FAQs](https://docs.avaamo.com/user-guide/ref/parallel-development-qa-and-smalltalk-faqs)
- [General keynotes (FAQs)](https://docs.avaamo.com/user-guide/ref/frequently-asked-questions-faqs)
- [Webinars](https://docs.avaamo.com/user-guide/ref/webinars)
- [Introduction to v5.0 and Answers](https://docs.avaamo.com/user-guide/ref/webinars/introduction-to-v5.0-and-answers)
- [Agent life-cycle and Agent permissions](https://docs.avaamo.com/user-guide/ref/webinars/agent-life-cycle-and-agent-permissions)
- [v7.0.0](https://docs.avaamo.com/user-guide/release-notes/v7.0.0)
- [Introducing Live agent console](https://docs.avaamo.com/user-guide/release-notes/v7.0.0/introducing-live-agent-console)
- [Introducing Outreach](https://docs.avaamo.com/user-guide/release-notes/v7.0.0/introducing-outreach)
- [Release notes v7.0.0](https://docs.avaamo.com/user-guide/release-notes/v7.0.0/release-notes-v7.0.0)
- [v6.0 to v6.4.x releases](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases)
- [v6.4.x](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.4.x)
- [What's new in v6.4.0?](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.4.x/whats-new-in-v6.4.0)
- [Release notes v6.4.0](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.4.x/release-notes-v6.4.0)
- [Watch the webinar on v6.4.0](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.4.x/watch-the-webinar-on-v6.4.0)
- [v6.3.x](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.3.x)
- [Release notes v6.3.0](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.3.x/release-notes-v6.3.0)
- [Watch the webinar on v6.3.0](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.3.x/watch-the-webinar-on-v6.3.0)
- [v6.2.x](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.2.x)
- [Release notes v6.2.0](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.2.x/release-notes-v6.2.0)
- [Watch the webinar on v6.2.0](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.2.x/watch-the-webinar-on-v6.2.0)
- [v6.1.x](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.1.x)
- [What's new in v6.1.0?](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.1.x/whats-new-in-v6.1.0)
- [Release notes v6.1.0](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.1.x/release-notes-v6.1.0)
- [Watch the webinar on v6.1.0](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.1.x/watch-the-webinar-on-v6.1.0)
- [Fix patch releases (v6.1.x)](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.1.x/fix-patch-releases-v6.1.x)
- [v6.0.x](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.0.x)
- [Release notes v6.0.0](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.0.x/release-notes-v6.0.0)
- [Watch the webinar on v6.0](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.0.x/watch-the-webinar-on-v6.0)
- [Fix patch releases (v6.0.x)](https://docs.avaamo.com/user-guide/release-notes/v6.0-to-v6.4.x-releases/v6.0.x/fix-patch-releases-v6.0.x)
- [v5.0 to v5.8.x releases](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases)
- [v5.8.x](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.8.x)
- [Release notes v5.8.0](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.8.x/release-notes-v5.8.0)
- [v5.7.x](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.7.x)
- [Release notes v5.7.0](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.7.x/release-notes-v5.7.0)
- [Fix patch releases (v5.7.x)](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.7.x/fix-patch-releases-v5.7.x)
- [v5.6.x](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.6.x)
- [Release notes v5.6.0](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.6.x/release-notes-v5.6.0)
- [Fix patch releases (v5.6.x)](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.6.x/fix-patch-releases-v5.6.x)
- [v5.5.x](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.5.x)
- [Release notes v5.5.0](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.5.x/release-notes-v5.5.0)
- [v5.4.x](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.4.x)
- [Fix patch releases (v5.4.x)](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.4.x/fix-patch-releases-v5.4.x)
- [Release notes v5.4.0](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.4.x/release-notes-5.4.0)
- [v5.3.x](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.3.x)
- [Release notes v5.3.0](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.3.x/release-notes-5.3.0)
- [v5.2.x](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.2.x)
- [Fix patch releases (v5.2.x)](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.2.x/fix-patch-releases-v5.2.x)
- [Release notes v5.2.0](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.2.x/release-notes-v5.2)
- [v5.1.x](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.1.x)
- [Fix patch releases (v5.1.x)](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.1.x/fix-patch-releases-v5.1.x)
- [Release notes v5.1.0](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/v5.1.x/release-notes-v5.1)
- [Release notes v5.0](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/release-notes)
- [What's new in v5.0?](https://docs.avaamo.com/user-guide/release-notes/v5.0-to-v5.8.x-releases/whats-new)
- [All releases](https://docs.avaamo.com/user-guide/release-notes/all-releases)
- [v8.2.0 - Deprecated features](https://docs.avaamo.com/user-guide/deprecated-and-removed-features/v8.2.0-deprecated-features)
- [Atlas 8 - Deprecated and removed features](https://docs.avaamo.com/user-guide/deprecated-and-removed-features/atlas-8-deprecated-and-removed-features)
- [Before you begin](https://docs.avaamo.com/user-guide/tutorials-and-exercises/before-you-begin)
- [Part 1: Creating my agent](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent)
- [Chapter 1: Getting started](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-1-getting-started)
- [Exercise 1.1: Cloning a sample agent](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-1-getting-started/exercise-1.1-cloning-a-sample-agent)
- [Exercise 1.2: Asking questions to the agent](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-1-getting-started/exercise-1.2-asking-questions-to-the-agent)
- [Exercise 1.3: Changing agent avatar and name](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-1-getting-started/exercise-1.3-changing-agent-avatar-and-name)
- [Exercise 1.4: Changing welcome message](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-1-getting-started/exercise-1.4-changing-welcome-message)
- [Exercise 1.5: Entity types](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-1-getting-started/exercise-1.6-entity-types)
- [Exercise 1.6: Deploying your agent to a web page](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-1-getting-started/exercise-1.6-deploying-your-agent-to-a-web-page)
- [Chapter 2: Building an Answers skill (Deprecated)](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-2-building-an-answers-skill)
- [Exercise 2.1: Create an Answers skill](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-2-building-an-answers-skill/exercise-2.1-create-an-answers-skill)
- [Exercise 2.2: Uploading a document](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-2-building-an-answers-skill/exercise-2.2-uploading-a-document)
- [Exercise 2.3: Examining Answers knowledge base](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-2-building-an-answers-skill/exercise-2.3-examining-answers-knowledge-base)
- [Exercise 2.4: Building an Answers Skill from a URL](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-2-building-an-answers-skill/exercise-2.4-building-an-answers-skill-from-a-url)
- [Exercise 2.5: Training the knowledge models](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-2-building-an-answers-skill/exercise-2.5-training-your-skill-and-training-the-knowledge-models)
- [Chapter 3: Building a Q\&A skill](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-3-building-a-q-and-a-skill)
- [Exercise 3.1: Train the Skill with Questions and Answer Pairs](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-3-building-a-q-and-a-skill/exercise-3.1-create-a-q-and-a-skill)
- [Exercise 3.2: Adding Variations to Question and Answer Pairs](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-3-building-a-q-and-a-skill/exercise-3.2-add-questions-and-answers)
- [Exercise 3.3: Configuring User Feedback](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-3-building-a-q-and-a-skill/exercise-3.3-configuring-user-feedback)
- [Exercise 3.4: Adding an Introductory Message to Q\&A Skill](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-3-building-a-q-and-a-skill/exercise-3.4-adding-an-introductory-message-to-q-and-a-skill)
- [Exercise 3.5: Adding an Outro Message to your Q\&A Skill](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-3-building-a-q-and-a-skill/exercise-3.5-adding-an-outro-message-to-your-q-and-a-skill)
- [Chapter 4: Building a Smalltalk skill](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-4-building-a-smalltalk-skill)
- [Exercise 4.1: Default Smalltalk skill](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-4-building-a-smalltalk-skill/exercise-4.1-default-smalltalk-skill)
- [Exercise 4.2: Creating a Smalltalk skill](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-4-building-a-smalltalk-skill/exercise-4.2-creating-a-smalltalk-skill)
- [Exercise 4.3: Adding variations to your Smalltalk questions](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-4-building-a-smalltalk-skill/exercise-4.3-adding-variations-to-your-smalltalk-questions)
- [Exercise 4.4: Train Q\&A pairs with variations](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-4-building-a-smalltalk-skill/exercise-4.4-train-q-and-a-pairs-with-variations)
- [Exercise 4.5: Test Smalltalk in your agent](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-4-building-a-smalltalk-skill/exercise-4.5-test-smalltalk-in-your-agent)
- [Chapter 5: Building a Dialog skill](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-5-building-a-dialog-skill)
- [Exercise 5.1: Creating a Dialog skill](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-5-building-a-dialog-skill/exercise-5.1-creating-a-dialog-skill)
- [Exercise 5.2: Creating a conversation flow](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-5-building-a-dialog-skill/exercise-5.2-creating-a-conversation-flow)
- [Exercise 5.3: Capturing data from a conversation](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-5-building-a-dialog-skill/exercise-5.3-capturing-data-from-a-conversation)
- [Exercise 5.4: Adding a JavaScript](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-5-building-a-dialog-skill/exercise-5.4-adding-a-javascript)
- [Exercise 5.5: Test the Dialog skill](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-5-building-a-dialog-skill/exercise-5.4-test-the-dialog-skill)
- [Exercise 5.6: Deploy your Agent on a Web Channel](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-5-building-a-dialog-skill/exercise-5.5-deploy-your-agent-on-a-web-channel)
- [Chapter 6: Agent analytics](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-6-agent-analytics)
- [Exercise 6.1: Analytics Dashboard](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-6-agent-analytics/exercise-6.1-analytics-dashboard)
- [Exercise 6.2: User Journey Display](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-6-agent-analytics/exercise-6.2-user-journey-display)
- [Exercise 6.3: Query Insights](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-6-agent-analytics/exercise-6.3-query-insights)
- [Exercise 6.4: Monitoring User Feedback](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-6-agent-analytics/exercise-6.4-monitoring-user-feedback)
- [Chapter 7: Channels](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-7-channels)
- [Exercise 7.1: Configuring an agent in a web page](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-7-channels/exercise-7.1-configuring-an-agent-in-a-web-page)
- [Exercise 7.2: Configuring a SMS Channel](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-7-channels/exercise-7.2-configuring-a-sms-channel)
- [Exercise 7.3: Configuring a Facebook Messenger Channel](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-7-channels/exercise-7.3-configuring-a-facebook-messenger-channel)
- [Chapter 8: Live agent integration](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-8-live-agent-integration)
- [Exercise 8.1: Invoking a Live Agent](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-8-live-agent-integration/exercise-8.1-invoking-a-live-agent)
- [Exercise 8.2: Avaamo Live Agent Console](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-8-live-agent-integration/exercise-8.2-avaamo-live-agent-console)
- [Chapter 9: Language support](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-9-language-support)
- [Exercise 9.1: Adding a Language to an Agent](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-9-language-support/exercise-9.1-adding-a-language-to-an-agent)
- [Exercise 9.2: Overriding Default Language Translation](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-9-language-support/exercise-9.2-overriding-default-language-translation)
- [Chapter 10: Life-cycle management and agent permission](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-10-life-cycle-management-and-agent-permission)
- [Exercise 10.1: Understanding Life-Cycle Management](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-10-life-cycle-management-and-agent-permission/exercise-10.1-understanding-life-cycle-management)
- [Exercise 10.2: Understand Agent Permission](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-10-life-cycle-management-and-agent-permission/exercise-10.2-understand-agent-permission)
- [Chapter 11: Skill Store](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-11-skill-store)
- [Exercise 11.1: Avaamo Skill store](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-11-skill-store/exercise-11.1-avaamo-skill-store)
- [Exercise 11.2: Company Skill Store](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-11-skill-store/exercise-11.2-company-skill-store)
- [Exercise 11.3: Creating new categories in the skill store](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-11-skill-store/exercise-11.3-creating-new-categories-in-the-skill-store)
- [Exercise 11.4: Adding Skills to the Company skill store](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-11-skill-store/exercise-11.4-adding-skills-to-the-company-skill-store)
- [Exercise 11.5: Updating a published skill to a new version](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-1-creating-my-agent/chapter-11-skill-store/exercise-11.5-updating-a-published-skill-to-a-new-version)
- [Part 2: Advanced topics](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-3-advanced-topics)
- [Chapter 12: Debugging Tools](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-3-advanced-topics/chapter-22-debugging-tools)
- [Chapter 13: Programming](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-3-advanced-topics/chapter-23-programming)
- [Chapter 14: APIs](https://docs.avaamo.com/user-guide/tutorials-and-exercises/part-3-advanced-topics/chapter-24-apis)
