is it safe to pay by credit card?
yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.
yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.
yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse. you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order. there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only). yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass. yes, you can cancel your order.for details, please check cancel/refund policy. yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy. the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately). you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page. you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too. yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service. credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy. shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount. shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount. yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery. yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy. yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets.