Rebecca Baines Frazer Underwood Kim O'Keeffe Jessica Saunders Ray B Jones
10.1177/20552076211005962
Digit Health
2021 Apr 1;7:20552076211005962.
patient feedback care opinion normalisation process theory online patient feedback patient experience qualitative studies
CC BY-NC-ND
https://pubmed.ncbi.nlm.nih.gov/33868704/
Case Reports
PMC8020246
33868704
Implementing online patient feedback in a 'special measures' acute hospital: A case study using Normalisation Process Theory
2021