PMC9606744_01
Integrated service blueprint-TRIZ model.
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F1
TRIZ models through a service blueprint (Figure 1). The research method consisted of three phases: phase I: service process analysis; phase II: service failure diagnosis; and phase III: generation of service optimization solutions.
Service blueprint of CMEC for elderly people with mild illness.
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F2
Field surveys and interviews with front-line healthcare workers were conducted to collect the participants' real opinions and develop a service blueprint for the CMEC process (Figures 2, 3). After the analysis, the service failure points were presented in the service blueprint (Figures 2, 3).
Service blueprint of CMEC for elderly people with severe illness.
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F3
Field surveys and interviews with front-line healthcare workers were conducted to collect the participants' real opinions and develop a service blueprint for the CMEC process (Figures 2, 3). After the analysis, the service failure points were presented in the service blueprint (Figures 2, 3).