PMC5088315_01
HIT enabled phone call system, participant triggers, and context-based health coaching messages: summary for Ms. C. at San Francisco WIC. Timeline of calls and weekly triggers indicated by Ms. C. The timeline displays the weekly phone calls to Ms. C., from weeks 1 through 20 by the ATSM system. The diamonds indicate triggers and actionable events, and the table summarizes the reason for triggers each week. A health coach monitors the daily and weekly reports from the HIT system to follow-up with the participants through a trigger based approach.
JDR2016-4353956.003.jpg
PMC5088315_01_JDR2016-4353956.003.jpg
fig3
Moreover, the health coach is a key point of support not only for the health-IT call-based topics, but also for miscellaneous questions the new mother has doubts about.  Figure 3 demonstrates how the HIT component integrates with health coaching and how the coaches use the participant-driven triggers to direct coaching calls and discuss specific and relevant topics during a session.