The COVID-19 pandemic exacerbated these challenges in 2020, in addition to a hiring freeze and furlough threat leading to workforce attrition and severely reduced capacity. 
Icyorezo cya COVID-19 cyakajije umurego muri 2020, hiyongereyeho gukonjesha akazi no gukangisha abantu bigatuma abakozi binjira kandi bikagabanya cyane ubushobozi.