But I must say I have some sympathy for the staffer, who genuinely could not resolve the issue in the middle of the night, but stayed on the phone for half an hour anyway.
Kodwa mangisho ukuthi nginokuzwela ohlukanisa abasebenzi, obehluleka ngempela ukuxazulula inkinga phakathi nobusuku, kodwa ngahlala efonini uhhafu wehora noma kunjalo.