The COVID-19 pandemic exacerbated these challenges in 2020, in addition to a hiring freeze and furlough threat leading to workforce attrition and severely reduced capacity. 
Denda reCOVID-19 rakawedzera matambudziko aya muna 2020, pamusoro pekumiswa kwekupa vanhu mabsa nedambudziko revanhu vaitora zororo kubva pabasa zvakawedzera pakushomeka kwevashandi nekuderedzwa kwekugona kuti basa riitwe.