title: Customer Service: Utility Style
author:  Penni McLean-Conner 
description: Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: <br /><br /> Build an aligned motivated team<br /><br /> Offer new services and products to meet your customers needs<br /><br /> Reduce unbilled losses in your meter to cash cycle<br /><br /> Create effective channel management<br /><br /> Define, measure and map your key customer service processes<br /><br /> Utilize workforce management tools Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: <br /><br /> Build an aligned motivated team<br /><br /> Offer new services and products to meet your customers needs<br /><br /> Reduce unbilled losses in your meter to cash cycle<br /><br /> Create effective channel management<br /><br /> Define, measure and map your key customer service processes<br /><br /> Utilize workforce management tools
zlib_text: 「�伯運用任務理論�幫助我們看見人們為何以及如何進行購買�這將根本
  改變你與�客互動�培訓員工�以及行銷產品的方式�無論你是創業家�有
  抱負的生意人�或是執行長�你都需要懂得這套知識�」
  �保羅�勒布朗�Paul LeBlanc��南新罕布夏大學校長
  Stop Selling and Help Your 
  Customers Make Progress
  { 原著 }
  The Re-Wired Group 創辦人暨執行長
  鮑伯．穆埃斯塔 (Bob Moesta)
   The Re-Wired Group 共同創辦人
  葛雷格．恩格爾 (Greg Engle)
  ★南新罕布夏大學校長 Paul LeBlanc 等名人推薦
  ★亞�遜網路書店排行榜暢銷書
  出版者�Lioncrest Publishing
  出版日期�2020/8/22
  ISBN� 9781544509983�精裝�224 ��
  從顧客角度出發，走過 6 個階段， 
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