title: The Norton Introduction to Literature (Portable Eleventh Edition)
author:  Kelly J. Mays 
description: Kelly J. Mays has taught writing and literature courses for 25 years  at Stanford University (where she earned her Ph.D.), in the Harvard Expository Writing Program, at New Mexico State University, and (since 2001) at the University of Nevada Las Vegas, where she is now an Associate Professor of English. A British literature specialist whose work has appeared in Victorian Studies, Victorian Poetry, Critical Inquiry, and other major scholarly journals, she is currently at work on a book exploring when and why nineteenth-century Britons began to label their age, their literature, and even themselves "Victorian."
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  CONTENTS
  
  [Cover](kindle:embed:0001?mime=image/jpg)
  
  [About the Author](index_split_001.html#filepos6887)
  
  [Also by Dale Carnegie](index_split_002.html#filepos7377)
  
  [Title Page](index_split_003.html#filepos7844)
  
  [Dedication](index_split_004.html#filepos8000)
  
  [Preface to revised edition](index_split_006.html#filepos10206)
  
  [How this book was written – and why](index_split_007.html#filepos14213)
  
  [Nine suggestions on how to get the most out of this
  book](index_split_008.html#filepos28762)
  
  [PART ONE: FUNDAMENTAL TECHNIQUES IN HANDLING
  PEOPLE](index_split_009.html#filepos39139)
  
  > [1 ‘If You Want to Gather Honey, Don’t Kick Over the
  > Beehive’](index_split_010.html#filepos39293)
  
  > [2 The Big Secret of Dealing with People](index_split_011.html#filepos70995)
  
  > [3 ‘He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a
  > Lonely Way’](index_split_012.html#filepos100286)
  
  [PART TWO: SIX WAYS TO MAKE PEOPLE LIKE
  YOU](index_split_014.html#filepos140888)
  
  > 