title: The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
author: The Dale Carnegie Organization
description: Perhaps more than any other person who ever lived, <b>Dale Carnegie</b> changed the human relations movement. His world-famous course has now influenced millions of people. Looking back on his life, Carnegie saw that worry and fear were the forces that held him back. He developed the Dale Carnegie Course as a forum for overcoming worry and fear and for developing human relations and leadership skills.
zlib_text: CONTENTS
  Cover
  About the Author
  Also by Dale Carnegie
  Title Page
  Dedication
  Preface to revised edition
  How this book was written – and why
  Nine suggestions on how to get the most out of this book
  PART ONE: FUNDAMENTAL TECHNIQUES IN HANDLING
  PEOPLE
  1 ‘If You Want to Gather Honey, Don’t Kick Over the Beehive’
  2 The Big Secret of Dealing with People
  3 ‘He Who Can Do This Has the Whole World with Him. He Who
  Cannot Walks a Lonely Way’
  PART TWO: SIX WAYS TO MAKE PEOPLE LIKE YOU
  1 Do This and You’ll Be Welcome Anywhere
  2 A Simple Way to Make a Good First Impression
  3 If You Don’t Do This, You Are Headed for Trouble
  4 An Easy Way to Become a Good Conversationalist
  5 How to Interest People
  
  6 How to Make People Like You Instantly
  PART THREE: HOW TO WIN PEOPLE TO YOUR WAY OF
  THINKING
  1 You Can’t Win an Argument
  2 A Sure Way of Making Enemies – and How to Avoid It
  3 If You’re Wrong, Admit It
  4 A Drop of Honey
  5 The Secret of Socrates
  6 The Safety Valve in Handling Complaints
  7 How to Get Coopera