title: Business Performance Measurement: Theory and Practice
author:  Andy Neely 
description: "...an impressive collection of contemporary thought on the theory, practice and development of business performance measurement." Accounting and Business Research<br /><br />"Neely... has edited a well-researched and evenly articulated collection of articles that offers a retrospective as well as a forward-looking perspective on various performance metrics.... The book is current, well researched, and comprehensive in coverage. These features set it apart from other dealing with this important topic." Choice
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  "Tbis book will add measurably to the success ofthose businesses 
  and managers who read it and apply it. " 
  John L. Mariotti, President and CEO 
  The Enterprise Group 
  ''Imagine a pilot trying to fly an airplane with all its instruments 
  blacked out. How would he navigate? In Operational Performance 
  Measurement: Increasing Total Productivity, Will Kaydos shows you 
  how to build the instruments you need to keep your organization 
  running efficiently and headed in the right direction. " 
  Bruce Sheridan 
  General Electric Mortgage Insurance Corp. 
  "Operational peiformance measurement works! In ten months, 
  our peiformance measurement system enabled us to reduce de-
  fects 35%, increase productivity 15%, cut order cycle time by one-
  third, and increase sales at least 10%." 
  Jim Dickson, President 
  Consolidated Engravers 
  "Will Kaydos speaks to the reader as manager-to-manager. He 
  blends just enough theory with sound advice and actual cases to 
  clarify a very com