title: Leading at a Higher Level, Revised and Expanded Edition: Blanchard on Leadership and Creating High Performing Organizations (2nd Edition)
author:  Susan Fowler 
description: ""Leading at a Higher Level" makes clear that respect and integrity aren't pleasant-sounding options; they are essential criteria for an organization's survival. As inspiring as it is instructive, this book belongs in every leader's core curriculum."Warren Bennis, bestselling author of "Leaders" and "On Becoming a Leader" "If you want to have a great company, you don't have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching."Horst Schulze, Vice President and CEO, The West Paces Hotel Group, LLC; Founding and former President &amp; COO, The Ritz-Carlton Hotel Company, LLC 30 Years of Breakthrough Leadership Insights in One Extraordinary Book! From "The One Minute Manager(R)" to "Raving Fans", Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people oriented, customer centered, and performance driven. Now, in this fully updated edition of "Leading at a Higher Level", Blanchard and his colleagues bring together all they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line" and make sure people know who you are, where you're going, and the values that will guide your journey. "Leading at a Higher Level" presents the definitive discussion about using Situational Leadership(R) II to lead yourself, individuals, teams, and entire organizations. More important, you'll learn how to dig deep within, discover the personal "leadership point of view" all great leaders possess, and apply it throughout your entire life. For everyone who wants to become a better leader......in any company, any organization, any area of life Build an organization that "walks the walk" on valuesEliminate the gap between your company's stated values and actual behavior Serve your customers at a higher levelDeliver your ideal customer experience and create "raving fans" Coach to bring out everyone's best, from top to bottomCreate a coaching culture that boosts performance at every level
zlib_text: INSTITUTE OF LEADERSHIP & MANAGEMENT
  SUPERSERIES
  Writing
  Effectively
  FOURTH EDITION
  Published for the
  Institute of Leadership & Management by
  OXFORD AMSTERDAM 
  BOSTON 
  LONDON 
  NEW YORK 
  PARIS
  SAN DIEGO 
  SAN FRANCISCO 
  SINGAPORE 
  SYDNEY 
  TOKYO
  
  Pergamon Flexible Learning
  An imprint of Elsevier Science
  Linacre House, Jordan Hill, Oxford OX2 8DP
  200 Wheeler Road, Burlington, MA 01803
  First published 1986
  Second edition 1991
  Third edition 1997
  Fourth edition 2003
  Copyright © ILM 1986, 1991, 1997, 2003
  All rights reserved.
  No part of this publication may be reproduced in any material form (including
  photocopying or storing in any medium by electronic means and whether
  or not transiently or incidentally to some other use of this publication) without
  the written permission of the copyright holder except in accordance with the
  provisions of the Copyright, Designs and Patents Act 1988 or under the terms
  of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court
  Road, London, 