title: Managing the Unexpected: Resilient Performance in an Age of Uncertainty
author:  Karl E. Weick 
description: Here is the essential book for managers who want to anticipate and adapt to surprises. Weick and Sutcliffe present a set of challenging ideas in a way that is clear and compelling, and then turn these critical insights into practical guidelines that have broad application and relevance.Gary Klein, Applied Research Associates and author, <i>Sources of Power</i>
zlib_text: 30 Slack’s CEO 
  on Responding to 
  a Global Pandemic 
  76 What’s Your 
  Negotiation Strategy? 
  53 Helping Your Team Heal
  HBR.ORG 
  July–August
  2020
  Emerging From  
  the Crısis
  How to lead through 
  uncertainty and strengthen 
  your organization 
  for the long 
  haul
  
  Resiliency combats uncertainty, and it starts where 
  experience and perspective meet. That’s why Deloitte 
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  implications, responsive leadership and more, all 
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  Stay informed at deloitte.com/us/covid-19.
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  Resiliency starts at 
  understanding.
  Experience
  Perspective
  
  July–August 2020
  37
  SPOTLIGHT  
  EMERGING 
  FROM  
  THE CRISIS
  38 RISK  
  MANAGEMENT
  Learning from  
  the Future
  How to make robust 
  strategy in times  
  of deep uncertainty 
  J. Peter Scoblic
  48 MANAGING 
  UNCERTAINTY
   “What Is the  
  Next Normal  
  Going to  
  Look L