title: Telecommunications Law and Policy Third Edition
author: Stuart Minor Benjamin
description: Stuart Minor Benjamin is a Douglas B. Maggs Professor of Law at Duke University School of Law. Howard Shelanski is a Professor of Law and Director of the Berkeley Center for Law & Technology at UC Berkeley School of Law. James Speta is a Professor of Law at Northwestern University School of Law. Philip Weiser is a Professor of Law at University of Colorado Law School.
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  ![](index-1_1.png)
  
  
  THE
  
  
  CONCISE
  
  
  Guide to
  
  
  Telephone
  
  
  Tactics
  
  
  **Graham**
  
  
  **Roberts-Phelps**
  
  
  **Blank page**
  
  
  THE
  
  
  CONCISE
  
  
  **Guide to**
  
  
  **Telephone Tactics**
  
  
  Graham Roberts-Phelps
  
  
  **Published by Thorogood**
  
  
  **10-12 Rivington Street**
  
  
  **London EC2A 3DU**
  
  
  **Telephone: 020 7749 4748**
  
  
  **Fax: 020 7729 6110**
  
  
  **Email: info@thorogood.ws**
  
  
  **Web: www.thorogood.ws**
  
  
  © Graham Roberts-Phelps 2004
  
  
  All rights reserved. No part of this
  
  
  publication may be reproduced, stored in
  
  
  a retrieval system or transmitted in any
  
  
  form or by any means, electronic,
  
  
  photocopying, recording or otherwise,
  
  
  without the prior permission of the
  
  
  publisher.
  
  
  This book is sold subject to the
  
  
  condition that it shall not, by way of
  
  
  trade or otherwise, be lent, re-sold,
  
  
  hired out or otherwise circulated
  
  
  without the publisher’s prior consent in
  
  
  any form of binding or cover other than
  
  
  in which it is published and without a
  
  
  similar condition includin