title: Fundamentals of Queueing Theory (Wiley Series in Probability and Statistics)
author:  Donald Gross 
description: "...this is one of the best books available for use as a textbook for a course and for an applied reference book. Its excellent organizational structure allows quick reference to specific models and its clear presentation coupled with the use of the QTS software solidifies the understanding of the concepts being presented. I highly recommend this book to educators and applied researchers." --IEE Transactions on Operations Engineering
zlib_text: FUNDAMENTALS OF
  QUEUEING THEORY
  
  WILEY SERIES IN PROBABILITY AND STATISTICS 
  Established by Walter A. Shewhart and Samuel S. Wilks 
  Editors: David J. Balding, Noel A. C. Cressie, Garrett M. Fitzmaurice,  
  Geof H. Givens, Harvey Goldstein, Geert Molenberghs, David W. Scott, 
  Adrian F. M. Smith, Ruey S. Tsay 
  Editors Emeriti: J. Stuart Hunter, Iain M. Johnstone, Joseph B. Kadane, 
  Jozef L. Teugels  
  The Wiley Series in Probability and Statistics is well established and 
  authoritative. It covers many topics of current research interest in both 
  pure and applied statistics and probability theory. Written by leading 
  statisticians and institutions, the titles span both state-of-the-art 
  developments in the field and classical methods. 
  Reflecting the wide range of current research in statistics, the series 
  encompasses applied, methodological and theoretical statistics, ranging 
  from applications and new techniques made possible by advances in 
  computerized practice to rigorous treatment of