title: Designing Agentive Technology: AI That Works for People
author:  Christopher Noessel 
description: Noessel's book cuts through the AI hype to give practical advice and valuable context on how to apply today's powerful-but-limited AI technology to create useful, helpful, supportive, and valuable services that go way beyond silly chatbots. --Mike Kuniavsky, Xerox PARC<br /><br />A fun, friendly, and accessible guide on how to design for an emerging world where software-enabled machines become intelligent servants, laced with sci-fi wonder and moral dilemmas. --Dave Gray, founder of XPLANE, author of Liminal Thinking, Gamestorming, and The Connected Company<br /><br />Engaging and accessible Designing Agentive Technology takes on one of the most relevant topics of this era by making it fun and understandable. --Adam Cutler, distinguished designer for Cognitive Computing, IBM
zlib_text: ![](Images/cover00336.jpeg)
  
  **Robots, Artificial Intelligence, and Service Automation in Travel, Tourism
  and Hospitality**
  
  **PRAISE FOR** _ **ROBOTS, ARTIFICIAL INTELLIGENCE AND SERVICE AUTOMATION IN
  TRAVEL, TOURISM AND HOSPITALITY**_
  
  This is the very first book that focuses on robots, artifical intelligence and
  automation technologies (RAISA) in tourism and does this from a social science
  perspective. It comprehensively covers the theoretical problems of RAISA
  adoption in tourism, principles of service automation, attitudes towards
  robots, impacts of RAISA on business processes and competitiveness, and the
  use of chatbots. Furthermore, it shows the practical issues that arrise from
  the application of RAISA technologies in various tourism sectors such as
  hotels, restaurants, travel agencies, tourist information centres, events and
  museums. What I find particularly valuable is that the book delves deep into
  the economic aspects of RAISA technologies in tourism - a problem which has
  b