title: Hotel Housekeeping: A Training Manual
author:  Sudhir Andrews 
description: "Sudhir Andrews graduated with honours in English Literature from St. Stephens College, Delhi University. He completed his post-graduation in management from the Indian Institute of Management, Ahmedabad and became among the first MBAs to join the hotel industry in 1971. He earned two Hotel Management Diplomas with distinction from the International Hotel Association, Paris, France and the American Hotel and Lodging Association, US. He did a fellowship with CERT, an apex body of Irish hospitality education. His experience of over 30 years includes his work the following organisations and institutes of international repute: -- The Oberoiswhere he created the Oberoi Hotel School and was the General Manager of two Oberoi properties. -- ITC Welcomgroupwhere he rose to be Member Personnel on the Divisional Board. He created the Welcomgrouop Hotel Training Centre in New Delhi and commissioned the Welcomgroup Graduate School of Hotel Administration at Manipal, Karnataka. -- Institute of Hotel Management and Catering Technologywhere he was the Principal. At this time he was also on the Board of many IHMs and the National Council of Hotel Management and Catering Technology. During this period, he was involved in several ILO and UNDP programmes as faculty, in India and abroad. In 1994, he moved to Dubai as Director-Human Resources for the Metropolitan chain. Here he set up the Metropolitan Institute of Hotel Management in collaboration with HIM, Montreaux, Switzerland. He also became Group Vice President-HR with a sister concern of the Metropolitan Group which have businesses in automobiles, airlines, hotels, travel agencies, etc. He immigrated of Canada in 2000 where he worked with a Property Management Company. He returned to Dubai again in 2002 when he joined the Executive Office a consulting wing to the ruling Sheikh of Dubai. He also acted as an advisor to the Merit Hotel School which has two hotel school campuses in Dubai and Sharjah. He also performed as consultant with The Peoples Partnershipa British HR consultancy firm. He also worked as a career counsellor and brought out his own column on Career Counselling with Khaleej Times, a Dubai newspaper for a year as well as taught at Eikon Academy which brought in the Herriot-Watt University. Sudhir Andrews is now DeanAcademics of Ecole Hoteliere Lavasa in collaboration with Ecole hoteliere de Lausanne, Switzerland. He has so far authored 10 hospitality books."
zlib_text: Hotel Housekeeping 
   
   
   
   
  
  Hotel Housekeeping 
  i 
   
  About the Tutorial 
  Hotel Housekeeping is an activity of keeping the hotel clean, tidy, and up to the highest 
  standard of conduct. This tutorial introduces you to various concerns of Hotel 
  Housekeeping such as principles of housekeeping, types of cleanings, and standard 
  operating procedures of cleaning. It also introduces you to housekeeping equipment and 
  agents, guest supplies, types of hotel rooms, and laundry management. 
  This tutorial teaches basic terms and abbreviations used in hotel housekeeping. After going 
  through this tutorial, you will find yourself at a moderate level of expertise of retail 
  management basics from where you can take yourself to next levels. 
   
  Audience 
  This tutorial is prepared for the beginners to help them understand basics of Hotel 
  Housekeeping. It will help all those readers who are keen on making a career in Hospitality 
  and Tourism.  
   
  Prerequisites 
  We assume the reader has basic knowledge