title: Front Office Operations & Management
author:  Ahmed Ismail 
description: Ahmed Ismail holds a B.A in Management from Adolphus College. His experiences in the hospitality industry inlcude Hotel Sales and Operations, Front Desk Supervision and Accounting Supervision. He has received numerous industry awards, including the NCAA Contribution Award for Hospitality, and the Bill Tiefel Hospitality Award, which he received twice.
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  The Accidental Public Servant
   
  Nasir Ahmad El-Rufai
   
   
   
   
   
  
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
  
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
  
   
   
   
   
   
   
   
  © Nasir Ahmad El-Rufai 2013
   
   
   
  Dedicated to:
   
  To the loving memory of Yasmin El-Rufai
   
  1986-2011
   
   
   
  List of Abbreviations and Acronyms
  
   
  3G
  Good Governance Group
  AAV
  Abuja Automotive Village
  ABU
  Ahmadu Bello University
  AC
  Action Congress
  ACN
  Action Congress of Nigeria
  AD
  Alliance for Democracy
  ADC
  Aide de Camp
  ADP
  Agricultural Development Project
  AEA
  Abuja Enterprise Agency
  AGIS
  
  Abuja Geographic Information Systems
  AICL
  Abuja Investment Company Ltd.
  AIPDC
  Abuja Investment and Property Development Company Ltd.
  AIT
  African Independent Television
  AMAC
  Abuja Municipal Area Council
  AMMA
  Abuja Metropolitan Management Agency
  AMP
  Advanced Management Programme
  ANPP
  All Nigeria Peoples' Party
  AP
  African Petroleum Plc
  APGA
  All Progressives Grand Alliance
  APP
  
  All Peoples' Party
  ATV
  Abuja Technology Village