title: Business Process Outsourcing: The Competitive Advantage
author:  Rick L. Click 
description: Outsourcing is a hot topic in the business press, but itshardly new. A key methodology in todays business world,business process outsourcing (BPO) lets companies take fulladvantage of the realities of globalization by exporting certainbusiness processes to outside providers who can do it cheaper,faster, or better. The benefits of BPO in terms of cost andcompetition are obvious, but its also an effective way forcompanies to focus more on their core competencies. Outsourcingperipheral functions lets companies concentrate on what they dobest.
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  fm01_4307.qxd 8/18/04 11:46 AM Page i Business
  
  Process
  
  outsourcing
  
  fm01_4307.qxd 8/18/04 11:46 AM Page ii
  
  ![](Images/image00190.jpeg)
  
  fm01_4307.qxd 8/18/04 11:46 AM Page iii
  
  Business
  
  Process
  
  outsourcing
  
   _ **The**_
  
   _ **Competitive Advantage**_
  
  RICK L. CLICK
  
  THOMAS N. DUENING
  
  John Wiley & Sons, Inc.
  
  ![](Images/image00195.jpeg)
  
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  This book is printed on acid-free paper.
  
  Copyright © 2005 by John Wiley & Sons, Inc., Hoboken, New Jersey. All rights
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  Published simultaneously in Canada
  
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