   I am so many degrees of pissed off right now(update: Need Advice).
  I had to send in my laptop to get the DVD burner fixed and I got it back today. They repaired the DVD burner, but they also decided to repartition my hard drive and reinstall windows. I had three partitions, one that I kept all my windows stuff, one where I kept my Linux stuff, and one where I just kept data files for both Linux and windows. I don’t know why they reinstalled the operating system since it was a hardware problem, but if they wanted to they could have just done it on my windows partition. I had no reason to think that they would repartition my hard drive. When I had to send in my old dell for hardware repairs, they NEVER repartitioned my hard drive. They didn’t even warn me this would happen.  but fortunately I backed up all of my most important files. Unfortunately though I lost a lot files such as the Ultimate Fight Nights and UFC unleashed episodes I recorded and I also have to reinstall every single program and repartition the drive the way I had it before.[Edited by - ManaStone on July 27, 2006 9:31:28 PM]
  Urgh. I hate it when the tech doesn't call before he does something like that.   ;  Oh wonderful, I just realized all of the Links on my favorites are gone too.[Edited by - ManaStone on July 24, 2006 8:37:12 PM];  Write out a complaint. They probably won't do anything about it, but write out a courteous letter of complaint to the company in question and send it to them, or call them and ask for a manager and complain. Don't just fume silently. If they don't know that the tech did something stupid, they can't reprimand him for it, can they?   ;  I always ask them if they guarantee that there is no loss of data. If they refuse to guarantee this, I assume that my data will be lost and make backups. In general, I would never even think of relying on other people to keep my data safe.   ;Quote:Original post by ErzengeldeslichtesWrite out a complaint. They probably won't do anything about it, but write out a courteous letter of complaint to the company in question and send it to them, or call them and ask for a manager and complain. Don't just fume silently. If they don't know that the tech did something stupid, they can't reprimand him for it, can they?I agree. Enough complaints might lead them to re-evaluate their policies.   ;  Complaining will do nothing. Why? Because the managers know perfectly well tech support did this as it is standard practice. No matter what you send your laptop in for, replace the screen, keyboard, clean the dust out etc they will reimage the hard drive back to how it was when they sold it to you. Yes it makes no sense, yes it's annoying but there's nothing you can do about it.   ;  You can band together with other people who have lost "essential" data and file a class action lawsuit to sue them back into the oblivion from whence they came.Or you can just stop buying from them, and tell others not to buy from them. It probably won't be enough, but you won't have to deal with them again and maybe you'll find a company that doesn't do stupid stuff like that.   ;Quote:Original post by RamboBonesComplaining will do nothing. Why? Because the managers know perfectly well tech support did this as it is standard practice. No matter what you send your laptop in for, replace the screen, keyboard, clean the dust out etc they will reimage the hard drive back to how it was when they sold it to you. Yes it makes no sense, yes it's annoying but there's nothing you can do about it.It might not stop them from wiping the drive, but it could certainly get them to inform the customer about it beforehand.   ;  What brand was this?   