   AOL - Lawsuit Accuses AOL of Illegal Billing
  According to this  website  Aol is in some big time trouble not only if they keep losing their dial up base but with a plethora of lawsuits hanging in the balance.i also found a webblogger who takes this issue to the frontable. Its  here . Be sure to read up on the follow up story as well as his blog home which includes funny interactions with AOL employees trying to cancel as well as pages of testimonials of people that have been billed double and triple what they should have been. I cant believe that they would become so desperate as to not cancel someone when they ask or give them to runaround just to keep UNHAPPY people using their service. anyone on here have recent experiences? i hope not.. cos i hope no one on here is using AOL right now :)    
  I would say that AOL isn't the only one that does this. It is hard to cancel a lot of stuff now because they just keep trying to sell you into it.   ;  yeah i guess that is true with anything..but they dont reactivate your account after its been cancelled and you dont have to wait 4 weeks to cancel while you keep getting billed. like i said i agree with you its just that AOL goes beyond extreme when trying to keep their customers. i had a friend that was near forced to keep his service! However, by standing his ground and being persistent, he got 83 days of AOL for free and all past charges were waived...They'll do anything to keep your business. personally i will be glad when they are gone. theyve lost about 6 - 7 million subscribers since 2002, now down to about 20 million left.   ;Quote:Original post by OpenGL_GuruI cant believe that they would become so desperate as to not cancel someone when they ask or give them to runaround just to keep UNHAPPY people using their service.*paying for their service   ;Quote:Original post by nes8bitQuote:Original post by OpenGL_GuruI cant believe that they would become so desperate as to not cancel someone when they ask or give them to runaround just to keep UNHAPPY people using their service.*paying for their servicegoood catch.. UNHAPPY and want to cancel yet still have to pay. my advice for the quick cancelling would be close your checking account and then re-open a new one.   ;  1&1 hosting tried something similar. After many emails over many months, I transferred all my domains to godaddy with the intention of denying any chargest 1&1 placed. After many more emails, they finally said they canceled my account. Then a month later I get a notice that the CC# I have on record with them expired, and a few weeks after that I get an invoice for items on the account they supposedly canceled. I'm just lucky that the CC# expired, because  they eventaully cancelled fo real, but not until I called them and pointed out that 1) they told me they canceled my account via email and I still have the email and 2) they don't have any means of billing me anyays. It took months and tons of of my time just to get them to cancel 2 domain names that added to under $10 each pear. If they're really desparate for that tiny bit of income (at the cost of a vocal dissatisfied ex-customer), I really wonder about their financial status.   ;  I remember having AOL back when it was really popular and it took forever to get a connection to the ISP because they were so busy. Anyway, they kicked us off, but they still tried to bill us the next month.   ;  AOL makes cancelling your account impossible, and they've done this for years and years. They also don't stop billing your damn credit card, usually.There are a number of sites out there with advice for how to break through their script; my friend beat his temporary (i.e. for travelling) AOL account by reading from a law textbook until the guy on the other side (who can't hang up) transferred him to a manager.   ;Quote:Original post by Extrarius1&1 hosting tried something similar. After many emails over many months, I transferred all my domains to godaddy with the intention of denying any chargest 1&1 placed. After many more emails, they finally said they canceled my account. Then a month later I get a notice that the CC# I have on record with them expired, and a few weeks after that I get an invoice for items on the account they supposedly canceled. I'm just lucky that the CC# expired, because  they eventaully cancelled fo real, but not until I called them and pointed out that 1) they told me they canceled my account via email and I still have the email and 2) they don't have any means of billing me anyays. It took months and tons of of my time just to get them to cancel 2 domain names that added to under $10 each pear. If they're really desparate for that tiny bit of income (at the cost of a vocal dissatisfied ex-customer), I really wonder about their financial status.Well that sucks to hear. I use 1&1 for now and was considering cancelling soon.Hope they don't give me any crap like that.;Quote:Original post by OpenGL_GuruQuote:Original post by nes8bitQuote:Original post by OpenGL_GuruI cant believe that they would become so desperate as to not cancel someone when they ask or give them to runaround just to keep UNHAPPY people using their service.*paying for their servicegoood catch.. UNHAPPY and want to cancel yet still have to pay. my advice for the quick cancelling would be close your checking account and then re-open a new one.Thats not my point. My point is that they need your money. Who cares what the customer thinks if they're still giving you monney.   