spring hinge of the lid
question: What part breaks, context: Unfortunately, it all too often does not work properly. The round footprint is interesting, not over sized and the corded separate base is a definite advantage. It does boil water quickly when it actually connects.Shortly after I received the hot pot, the spring hinge of the lid stopped springing. It was stuck in an awkwardly angled position and took a lot of effort to get it aligned again. The lid has not created a tight seal since it was relatively new, so the automatic shut off often function does not work well. Since I am always in the kitchen when I boil the water, this has not been an issue. What is always an issue, though, is that the pour spout allows water to pour out the sides as opposed to a single stream out of the spout. Therefore, I have to lift the lid which of course has become heated with the boiling water.The last few days, I have encountered an additional problem with the Chef's Choice 675 Hot Pot. The on/off switch now does not always stay on so I cannot do other tasks in the kitchen but must stand next to the hot pot and try to get the on/off switch to stay on. I called the Chef's Choice customer service number and learned that my option is to send them the hot pot and they will take a look to determine if it can be fixed. They will then tell me if it can be fixed or if I must purchase another Hot Pot. I asked why I should send it to them since they wouldn't give me a repair cost and received no real response other than that's what I can do because I've had it longer than a year. I was unable to receive any cost estimate from the representative because she said she has no idea what is wrong with the pot. I assume that most people do this and then the manufacturer simply disposes of the faulty pots into a landfill and the customer is told they need to purchase another pot, but I'm not willing to do that. I will find a non-electric use for this Chef's Choice 675 pot and purchase a rival model that I sent my dad 2 years ago. That one cost less than half of this product and it works perfectly several times a day.
What part breaks
Shortly after I received the hot pot, the spring hinge of the lid stopped springing.
Unfortunately, it all too often does not work properly. The round footprint is interesting, not over sized and the corded separate base is a definite advantage. It does boil water quickly when it actually connects.Shortly after I received the hot pot, the spring hinge of the lid stopped springing. It was stuck in an awkwardly angled position and took a lot of effort to get it aligned again. The lid has not created a tight seal since it was relatively new, so the automatic shut off often function does not work well. Since I am always in the kitchen when I boil the water, this has not been an issue. What is always an issue, though, is that the pour spout allows water to pour out the sides as opposed to a single stream out of the spout. Therefore, I have to lift the lid which of course has become heated with the boiling water.The last few days, I have encountered an additional problem with the Chef's Choice 675 Hot Pot. The on/off switch now does not always stay on so I cannot do other tasks in the kitchen but must stand next to the hot pot and try to get the on/off switch to stay on. I called the Chef's Choice customer service number and learned that my option is to send them the hot pot and they will take a look to determine if it can be fixed. They will then tell me if it can be fixed or if I must purchase another Hot Pot. I asked why I should send it to them since they wouldn't give me a repair cost and received no real response other than that's what I can do because I've had it longer than a year. I was unable to receive any cost estimate from the representative because she said she has no idea what is wrong with the pot. I assume that most people do this and then the manufacturer simply disposes of the faulty pots into a landfill and the customer is told they need to purchase another pot, but I'm not willing to do that. I will find a non-electric use for this Chef's Choice 675 pot and purchase a rival model that I sent my dad 2 years ago. That one cost less than half of this product and it works perfectly several times a day.
Shortly after I received the hot pot, the <hl> spring hinge of the lid <hl> stopped springing.
Unfortunately, it all too often does not work properly. The round footprint is interesting, not over sized and the corded separate base is a definite advantage. It does boil water quickly when it actually connects.Shortly after I received the hot pot, the <hl> spring hinge of the lid <hl> stopped springing. It was stuck in an awkwardly angled position and took a lot of effort to get it aligned again. The lid has not created a tight seal since it was relatively new, so the automatic shut off often function does not work well. Since I am always in the kitchen when I boil the water, this has not been an issue. What is always an issue, though, is that the pour spout allows water to pour out the sides as opposed to a single stream out of the spout. Therefore, I have to lift the lid which of course has become heated with the boiling water.The last few days, I have encountered an additional problem with the Chef's Choice 675 Hot Pot. The on/off switch now does not always stay on so I cannot do other tasks in the kitchen but must stand next to the hot pot and try to get the on/off switch to stay on. I called the Chef's Choice customer service number and learned that my option is to send them the hot pot and they will take a look to determine if it can be fixed. They will then tell me if it can be fixed or if I must purchase another Hot Pot. I asked why I should send it to them since they wouldn't give me a repair cost and received no real response other than that's what I can do because I've had it longer than a year. I was unable to receive any cost estimate from the representative because she said she has no idea what is wrong with the pot. I assume that most people do this and then the manufacturer simply disposes of the faulty pots into a landfill and the customer is told they need to purchase another pot, but I'm not willing to do that. I will find a non-electric use for this Chef's Choice 675 pot and purchase a rival model that I sent my dad 2 years ago. That one cost less than half of this product and it works perfectly several times a day.
Unfortunately, it all too often does not work properly. The round footprint is interesting, not over sized and the corded separate base is a definite advantage. It does boil water quickly when it actually connects. <hl> Shortly after I received the hot pot, the spring hinge of the lid stopped springing. <hl> It was stuck in an awkwardly angled position and took a lot of effort to get it aligned again. The lid has not created a tight seal since it was relatively new, so the automatic shut off often function does not work well. Since I am always in the kitchen when I boil the water, this has not been an issue. What is always an issue, though, is that the pour spout allows water to pour out the sides as opposed to a single stream out of the spout. Therefore, I have to lift the lid which of course has become heated with the boiling water. The last few days, I have encountered an additional problem with the Chef's Choice 675 Hot Pot. The on/off switch now does not always stay on so I cannot do other tasks in the kitchen but must stand next to the hot pot and try to get the on/off switch to stay on. I called the Chef's Choice customer service number and learned that my option is to send them the hot pot and they will take a look to determine if it can be fixed. They will then tell me if it can be fixed or if I must purchase another Hot Pot. I asked why I should send it to them since they wouldn't give me a repair cost and received no real response other than that's what I can do because I've had it longer than a year. I was unable to receive any cost estimate from the representative because she said she has no idea what is wrong with the pot. I assume that most people do this and then the manufacturer simply disposes of the faulty pots into a landfill and the customer is told they need to purchase another pot, but I'm not willing to do that. I will find a non-electric use for this Chef's Choice 675 pot and purchase a rival model that I sent my dad 2 years ago. That one cost less than half of this product and it works perfectly several times a day.