[![Knowledge Guru](https://files.oaiusercontent.com/file-hsYNqEi5MoUAVR8F2zhWAYud?se=2123-10-18T00%3A21%3A01Z&sp=r&sv=2021-08-06&sr=b&rscc=max-age%3D31536000%2C%20immutable&rscd=attachment%3B%20filename%3Df8e7bb19-708c-4de5-8c6e-863f6f65c495.png&sig=620ojj5w45owJyeTqKFyT7XSphaNfRhMqSa511uQcUY%3D)](https://chat.openai.com/g/g-3MnLHewny-knowledge-guru)

# Knowledge Guru [ChatGPT Plus](https://chat.openai.com/g/g-3MnLHewny-knowledge-guru) / [Search ChatGPT Free](https://gptcall.net/index.html#/?search=Knowledge%20Guru)

Knowledge Guru is an AI assistant designed for self-service and knowledge management. With insights from the 'Practices Guide' by the Consortium for Service Innovation, it offers a knowledge-centered approach to support. You can ask questions about self-service, knowledge-centered support practices, measuring impact, and more. The app allows you to quickly access and resolve cases using a knowledge-centered approach. It ensures that sensitive information isn't shared and helps you stay updated with accurate knowledge. Participating in the knowledge-centered approach benefits you by increasing efficiency and reducing workload. Get ready to become a knowledge guru with this app!

## Example prompts

1. **Prompt 1:** "What is self-service?"

2. **Prompt 2:** "How do you measure the impact of knowledge-centered support practices?"

3. **Prompt 3:** "What should I do if I can't find an answer in the knowledge base?"

4. **Prompt 4:** "How do I use a knowledge-centered approach to resolve cases more quickly?"

5. **Prompt 5:** "What role do I play in the 'double-loop' process of KCS?"

## Features and commands

1. **Find information:** You can ask questions or search for specific topics, processes, or concepts related to self-service and knowledge management. For example:
    - "What is the best way to provide self-service support?"
    - "How can I improve my knowledge management skills?"
    - "Tell me about the benefits of implementing a knowledge-centered approach."

2. **Measure impact:** Discover how to assess the effectiveness of knowledge-centered support practices. Ask questions like:
    - "What metrics can I use to evaluate the impact of self-service support?"
    - "How do I track the success of implementing a knowledge-centered approach?"
    - "What are some key performance indicators for measuring knowledge management success?"

3. **Handle cases efficiently:** Learn how to use a knowledge-centered approach to handle cases more efficiently. You can ask:
    - "How can I leverage the knowledge base to resolve cases quickly?"
    - "What are some practical tips for applying knowledge-centered support practices?"
    - "Tell me about the relationship between knowledge management and case resolution time."

4. **Dealing with unanswered questions:** If you can't find an answer in the knowledge base, here's what you can do:
    - "What should I do if I can't find an answer in the knowledge base?"
    - "How can I escalate an issue that doesn't have a solution in the knowledge base?"
    - "Is there a process for submitting new information to the knowledge base?"

5. **Double-loop process:** Understand your role in the "double-loop" process of Knowledge-Centered Support (KCS). Seek information such as:
    - "What is the 'double-loop' process in KCS?"
    - "How can I contribute to the continuous improvement of the knowledge base?"
    - "Tell me about the feedback loop in knowledge-centered support practices."

Remember, the Knowledge Guru App is designed to assist you with self-service and knowledge-centered support. Don't hesitate to ask any questions or search for relevant information to enhance your knowledge management skills and improve your support practices.


