In an article for VentureBeat, Pumulo Sikaneta, vice president of business process management (BPM) at Ness Digital Engineering, addresses ethical challenges surrounding artificial intelligence (AI) and the importance of implementing human elements such as empathy into the technology to better fit with societal norms. “AI’s ethical challenges are comparable to those faced by humans. That’s why builders should consider limitations to ensure AI bots do not communicate in harmful or offensive ways,” notes Pumulo.

Overview

Ness is a leading ​custom software development company. Ness understands that for companies to grow, to differentiate, to stay relevant, it’s critical to find new ways to engage, retain and build loyalty with customers -- continually delivering better services, experiences and content.