FAQ's

General Questions

We typically aim to ship within 3 days of your order and from there it will take an additional 3-14 days to arrive depending on where you live. We ship from Dallas Texas. If there is a delay in your order we will contact you to discuss shipping times.

No. Shoes can break for many reasons and 99% of them are the customers fault. Rocking on your heels, banging them together, falling in them, leaving them in a hot car for extended periods of time can lead to them breaking. We cannot be responsible for how they are treated or worn. These are DANCE shoes, they are danced in and because of this we cannot make any guarantees. If you receive a defective pair and they are in brand new condition you can receive a store credit. We inspect every pair before leaving our facility to ensure you are receiving quality goods.