Dates: Thursday 2nd & Friday 3rd November 2017

Location: City of London

THE PROGRAMME

An intensive two-day conference focusing on all the key tools and techniques required of new managers and leaders in today’s fast-moving business environment. Using real life examples and insights from an experienced facilitator, you will leave with a practical toolkit of best practice management techniques.

This is a rigorous and demanding course, central to your development as a manager and leader of people.
This rapid development course ensures that you are fully equipped with the essential management and leadership skills and confidence to achieve success. You will learn how to plan and set goals, manage and motivate for improved performance, anticipate problems and provide clear leadership.What you will gainUnderstand and enhance your own leadership style
• Gain trust & leverage your influencing skills for better team and
personal performanceTeam Building, People Management and Motivation
• Distinguish team roles and responsibilities
• Create the ability to recognise and manage the different roles
• Maximise and maintain input and motivation – building the desire for
results
• Drivers of motivation, their impact in the workplace and how we can
put them into action
• Practical ideas on how to motivate your team
• Recognise the signs of demotivation – tools and techniques to turn this
around

Problem Solving and Dealing with Conflict
• A six-step technique for problem solving and decision making
• Deal with difficult people and situations – working towards positive
conclusions
• Handle conflict within the team and promoting cooperative behaviour
• Recognise and adapt your preferred style for resolving conflict

Enhancing Team Performance through Coaching and Development
• Identify the team’s coaching and training needs
• Coaching skills for managers
• Provide recognition and feedback
• Respond to poor performersPersonal Effectiveness, Time Management and Delegation
• Techniques for self-management
• Identifying key result areas
• Deal with information overload
• The process of delegation and its benefits
• Learn a model for effective delegation

“Excellent trainer and an excellent course! Although it was intensive, itwas fun and interactive and we had time to socialise with otherdelegates on this course. The amount of real life stories and examplesengages you to put the learning into practice. This has put me on trackto my executive development.”
– Phoebe Harris, Nomura Securities