Delivery Information

Teleflora understands that when you order flowers online you want flowers that look fantastic, are long lasting and are delivered when and where you want.

All Teleflora floral orders are hand arranged by our local florists and delivered straight to the recipients home, office, hospital or venue. Our florists will deliver your flowers with care. You can be assured that your order will be of the best quality using the freshest, seasonal flowers. If a florist cannot deliver flowers personally, they will arrange for a local and trusted courier to deliver your order.

Same Day Delivery - Monday to Friday:
Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case
Teleflora will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our florist may contact the recipient to arrange. If you donít want the recipient to be called please nominate yourself as the primary contact.

Whilst Teleflora offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved.
Teleflora uses a network of local florists around Australia to deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral or business function), the florists will do their best to assist. However,
Teleflora strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

Same Day Delivery - Saturday
Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day. Flower deliveries to residential addresses usually occur between 9:00am and 3:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case
Teleflora will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our florist may contact the recipient to arrange. If you donít want the recipient to be called please nominate yourself as the primary contact.

Whilst Teleflora offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved.
Teleflora uses a network of local florists around Australia to deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral or business function), the florists will do their best to assist. However,
Teleflora strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

Sunday and Public Holidays
We are unable to make deliveries on Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day.

*These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

Delivery Areas:
A local service fee is added to each order, for each address. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses.

Some areas Teleflora cannot deliver to include:

Alvie, VIC

American River, SA

Berry Springs, NT

Binalong, NSW

Bowes, WA

Bracknell, TAS

Broome, WA

Cable Beach, WA

Cape Paterson, VIC

Carnarvon, WA

Ceduna, SA

Chittering, WA

Clandulla, NSW

Clermont, QLD

Clunes, VIC

Cooktown, QLD

Cooladar Hill, WA

Coolana, QLD

Cooper Pedy, SA

Coronet Bay, VIC

Croftby, QLD

Cue, WA

Daggar Hills, WA

Darwin River, NT

Denham, WA

Dungowan, NSW

Dysart, QLD

Eaglehawk Neck, TAS

East Bowes, WA

Esperance, WA

Exmouth, WA

Garema, NSW

Gregory, WA

Greta, VIC

Gunning, NSW

Horrocks, WA

Isseka, WA

Jeogla, NSW

Jericho, QLD

Jurien Bay, WA

Kalbarri, WA

Kalgoorlie, WA

Kambalda, WA

Karalundi Community, WA

Katherine, NT

Keith, SA

Koolanooka, WA

Kumarina, WA

Kununurra, WA

Lake King, WA

Lang Lang, VIC

Lord Howe Island, NSW

Lower Chittering

Mallacoota, VIC

Marysville, VIC

Meekatharra, WA

Middlemount, QLD

Morawa, WA

Mount Magnet, WA

Murrumbateman, NSW

Narbethong, VIC

Narrogin, WA

Newman, WA

Nilgen, WA

North Arm, NT

Northampton, WA

Ogilvie, WA

Omeo, VIC

Oodnadatta, SA

Parraweena, NSW

Paterson, NSW

Pennyroyal, VIC

Popanyinning, WA

Port Hedland, WA

Redbank Creek, QLD

Rosegarland, TAS

Rutherglen, VIC

Sandy Gully, WA

South Hedland, WA

Swan Reach, SA

Swifts Creek, VIC

Tablelands, QLD

Taminick, VIC

Tennant Creek, NT

Texas, QLD

Tom Price, WA

Tooborac, VIC

Trundle, NSW

Tully Heads, QLD

Waikerie, SA

Wallamore, NSW

Weipa, QLD

Williams, WA

Yalgoo, WA

Yarck, VIC

York, WA

Teleflora cannot deliver to the territorial islands of Australia including but not limited to Thursday Island, Horn Island, Stradbroke Island, Herron Island and Fraser Island.

We do not guarantee delivery to the following timed events:

Funerals

Wedding Receptions

Parties

Functions

We do not guarantee delivery to the following places:

Hospitals (especially Intensive Care Units)

Army, Airforce and Naval Bases

Ships

Jails

Secure Buildings

Hotels

Mines

Delivery to Phillip Island, VIC: Due to environmental concerns, Balloons have been banned on Phillip Island and cannot be sent with orders.

Deliveries to Lady Cilento Childrenís Hospital, Brisbane: Please be advised that Lady Cilento Childrenís Hospital is a pollen-free zone and cannot accept orders for flowers as well as latex balloons. Deliveries to this hospital are limited to food-only gift baskets and foil balloons.

Delivery Confirmation:
If you havenít received an order confirmation and are simply wanting to know that your order has been received by
Teleflora, please contact our friendly Customer Service Team on 1800 443 839. We can easily email you confirmation of the order if there has been a system glitch preventing us from sending confirmation first time around.

Should you be seeking confirmation that your intended recipient has taken delivery already or to get an updated delivery time, please be aware that we donít have the ability to track your order and so therefore are unable to provide you with a delivery confirmation or expected time of delivery. In our experience, recipients generally contact you shortly after delivery to thank you for their gift either by phone, email or SMS. Bereavement orders can be a little different. We find that flowers sent to funerals or soon after a funeral service can take a couple of days to be acknowledged simply because of the sheer number of flowers received at the one time.

Should you have reason to be concerned that your order hasnít been delivered on the nominated day please firstly check your order confirmation to ensure the correct address was provided and then please confirm with your intended recipient that they arenít in receipt of their gift. Be sure to have them check that it hasnít been left at a front or back door that may not get used. Whilst we understand that this can be an uncomfortable call to make, we often find that there are reasons why the recipient hasnít phoned you immediately upon receipt. Should the address be correct and youíve spoken to the recipient who has confirmed they are not in receipt of your gift, please contact our Customer Service Team on the number provided above and they will be more than happy to investigate the matter further.