Informations

Terms & Conditions

Prices

All the prices on the site are in canadian dollars and are subject to change without notice. We try to keep the prices the same and we only change them when we need to because of a change in our cost. Taxes are not included in the prices and they will be charged based on the shipping address you provided according to the canadian laws. Here is how it's calculated according to your location :

Please note that some taxes may still be charged for international orders, but they are not charged at HBtrials. Usually, it's charged by the customs when the package arrives in another country, and the rate depends on your location. We can't be held responsible for theses taxes, please check with your local authorities to find out what sort of taxes will be charged.

Payment

The payment methods accepted by HBtrials are listed below. All payments should be made in canadian dollars. Theses options deals with the online ordering system on the site, but of course if you'd rather order directly with us over the phone or by email (like we did over the last 5 years!) then don't hesitate to do so. All the usuall ordering and payment methods still apply even with the new online store facility.

PayPal :
A convenient way to pay for online purchase is to use PayPal. PayPal is an online payment service available to anyone with a email address and allows members to pay using a credit card or a bank account without sending the personnal informations. It's also very quick, payment are received almost instantly. For more info about PayPal, please click on the following logo.

Credit card:
HBtrials accept payment from all the major credit cards, Visa, Mastercard, American Express and Discover. All the card informations are handled by our card processor InternetSecure over a secure 128 bits encripted SSL connection. No information about the card is stored on our server or in our store at any time, even thought we have our own 128 bits SSL certificate. This is the higest security available for online transactions today.

COD:
COD stands for "Collect On Delivery". It's a easy way to order items from our store if you don't own a credit card or a PayPal account. It's very simple. We send the parts you want with Canada Post with a special instruction to collect the money upon delivering the parcel. In order for you to receive the package, you will have to pay the delivery guy the amount written on the parcel slip. What it means? If for some reason, Canada Post loose your package or don't show up, you don't pay anything. It's a very safe way for both the buyer and the seller to make sure the package is delivered and that I will get the money!

There is a flat 6$ fee for all COD payment charged by Canada Post. This will be added to your order during checkout if you choose COD as a payment method.

COD is only available within Canada.

Cheque or money order:
If you'd like to pay by cheqye or money order, please choose this option at the checkout and mail the cheque or money order to our address. If you can't find our address on the site, please email us and we'll get back to you quickly.

Please make the cheque or money order payable to HBtrials.

Items will be shipped once we receive the payment. Personnal cheque needs 10 business days to clear, money order, certified bank cheques and cashier's cheques are cleared in 2 business days usually.

Product Availability

The product availability displayed on our website in real-time. We try our best to have most items in stock at all time, but it's not possible to stock everything all the time. Please note that many products are available in many options, like color, size, version... so please make sure to check the product options to get the availability status of the exact product you're looking for. For exemple, if you're looking for an Echo frame in the short size, then check out the drop down menu, select "short" and you will be able to see if this particular product option is in stock at this time.

Items that are 'Out Of Stock' will appear as so. Please contact us if you want to know when this item is expected to be back in stock.

If there is any problem with the product availability showed on the site and our real stock, then you will be contacted quickly and offered several options to solve the issue. As an example, if you place an order online at the same time as we are selling an item with a customer here and this item is the last one available at this time, then you will be contacted and offered to cancel the order, wait until it gets back in stock or order a suitable replacement item.

Website description/pictures accuracy

We try to have the best pictures and descriptions available for the products, but mistakes can happen. If you bought an item on the site based on the description or pictures and it turns out that it's not what you expected because the description was incorrect, we will replace or refund the product if it's still in "like new" conditions. Please see the "Returns" section for details.