Posts Tagged 'San Diego'

In my "HostingCon, Here We Come!" blog post, I promised that SoftLayer would be Bigger, Better and Badder at HostingCon 2011, and we made some pretty ambitious plans to be sure that was the case: Six conference panels and speaking sessions, SoftLayer's biggest expo hall presence ever, in-booth presentations about everything from Portal 4 to Social Media, our infamous Server Challenge, and the biggest party in HostingCon history ... Heck, we even let PHIL attend to do some "research" for PHIL's DC. We pulled out all the stops.

Now that the dust has settled and the sunburns have started to heal, I can share a glimpse into SoftLayer's HostingCon experience with anyone who wasn't able to make it to San Diego last week.

HostingCon Expo Hall

When you walked onto the conference floor, you saw SoftLayer, and if you managed to miss our 20'x40' two-story booth or the commotion around it, you were probably in the wrong hall. Each person on our team had a chance to speak with hundreds of attendees, and at the end of every conversation, we gave some swag as parting gifts: Switch balls, foam rockets and limited-edition "Robot" T-shirts:

Our in-booth theater was the venue where Marc Jones showed off the private beta of our new Flex Images for dedicated servers, Jeff Reinis talked about how customers can take advantage of our international expansion, Stephen Johnson gave a tour of Portal 4, Kevin Hazard shared some tips and tricks to managing social media, and Phil Jackson dove into the API.

Take a virtual stroll around the conference center with us:

And as you can tell from the pictures, the Server Challenge was a big hit.

The Server Challenge

If you bring a cabinet of servers to a conference full of server geeks, you're going to get some attention. Challenge them to a hardware competition, and you'll be inundated with attendee traffic. If you aren't familiar with the in-booth activity, Kevin's blog about the Server Challenge at OSCON is a perfect place to get your crash course. If you already know all about it (and if you've competed in it), you'll be even more interested in seeing some of the action from the show floor:

At 3:07 in that video, you can see the eventual winner of the HostingCon Server Challenge complete a run on Day 1. His iPad 2-winning time was 1:01.77, and he beat some pretty stiff competition for the title of Server Challenge Champ.

Geeks Gone Wild

Put SoftLayer, cPanel and Resell.biz in a room, and you have a party. Add free drinks, a thousand of our closest friends, The Dan Band and a legendary venue, and you've got yourself the biggest party in HostingCon history:

If you took part in any or all of the above shenanigans, thank you! We owe a great deal of our success at HostingCon to you. Once everyone finally catches up on the sleep they missed last week, we'll get the wheels turning to figure out a way to go even bigger next year in Boston ... Speaking of which, does anyone know where I can get a boat that was in the Boston Harbor on December 16, 1773?

Back in my younger days I had taken on a few new hobbies that strike fear into the hearts of most mortals; Auto Mechanics. While working on vehicles, especially your own, can be terrifying imagine placing a necessary part on incorrectly that would eventually lead to failure and possibly serious injury to yourself or others. Luckily I had some backup while working on my truck. The individuals at the auto shop, that I did most of my work at, were knowledgeable and always willing to help (when they could get to you).

One specific experience rings loudly in my head to this day (for more than one reason, as you will soon find out). While driving around San Diego, I noticed a rather unnerving grinding/squeaking noise emanating from one off my wheels. I quickly headed to the local parts store to pick up a new ball joint and proceeded to take on the attempt to fix it.

Long story short, after some nuts, bolts, cuts, and bruises, I finally got to where I needed to remove the part. One of the techs there suggested using a hammer to bang it out of the coupling (or whatever it's seated in). Thirty minutes later, I was tired, frustrated, sore, and deaf. Come to find out there was a perfect tool at my disposal, which cut the job down to approximately five minutes. One of the individuals at the shop told me that "no one had been able to make it work". Needless to say, I made a liar out of him.

Similarly, we provide the resources that allow our customers to quickly and effectively attack a possible situation and fix the problem. Our technicians are the best in the industry and our primary focus is to ensure that customer satisfaction is at its highest. We have several tools at our disposal and offer those tools, and guidance on using them. Also, much like the staff at the auto shop, we try and point our customers to the 'tricks of the trade'. We have an extensive knowledge base that can assist with day to day problems.

Quite on the contrary, though, we never discourage using certain tools because we don't think that they'll work. As anyone in IT can attest to, just because something doesn't work the first time doesn't necessarily mean that it's a lost cause. With the right instructions and a little bit of patience, a little can go a long way. The trick is to use the correct tools for the job. While an ICMP request will tell you that the server's online, it won't give you the reason for outages like output from /var/log/messages or event viewer would.

Luckily, I don't think I'll be changing a ball joint on my car any time soon but I'm always learning new tricks and tools that I can use to further enhance my proficiency and I'll always be happy to share those tricks to you; our loyal customers!