article: Free-to-use cash machines, banks on wheels and the use of local Post Office branches could all be solutions. The move expands a former voluntary agreement to assist vulnerable customers when towns and villages become bank-free. But there will be no punishment if banks fail to provide alternatives. Banks, the government and consumer groups have signed up to the new protocol, which will be reviewed independently in a year. Business Secretary Vince Cable said that banks had a duty to ensure that vulnerable customers, small businesses and those in rural communities should have access to counter services to conduct their financial affairs. However, many residents of towns and villages have found that they have to travel to the nearest major conurbation in order to get to a bank branch. Banks should now consider the proximity of alternative branches before a closure - although proximity can be very different, depending on the mobility of customers, ranging from young car drivers to older people reliant on public transport. The age profile of the branch's customers will be part of the review. Individual banking institutions should come to arrangements with the Post Office to allow counter services for current account customers, the government has said. A system that allows customers to compare the suitability of current accounts from different banks is also being unveiled. Comparison website Gocompare.com will run a government-backed system that allows customers of five banks to download their last 12 months of statements to judge whether they could get a better deal elsewhere. "The initiative will allow people to compare accounts based on their needs and could help them save money if they switch," said Richard Lloyd, executive director at consumer group Which?. "However, it will only be a success if the banks play their part in making people aware of the service and the benefits of switching, and if it is rolled out across all current account providers." Initially, it will only be available to customers of Barclays, HSBC, Lloyds, RBS and Santander. Only 6% of current account customers switched provider in 2014, despite the system becoming quicker and easier.
summary: Banks must investigate alternative arrangements for customers before closing the last bank in town, under a new agreement.