In the fiscal year 2002 plan, GSA described its overall strategy for achieving this new goal. In contrast with its fiscal year 1999 performance report, GSA’s fiscal year 2000 report either discussed for all unmet goals the reasons why the goals were not achieved or explained that GSA was studying these matters. Conclusions

Our analysis indicates that both the fiscal year 2000 performance report and fiscal year 2002 performance plan were more informative and useful documents than GSA’s prior year report and plan.
Why GAO Did This Study

This report reviews the General Services Administration's (GSA) performance report for fiscal year 2000 and its performance plan for fiscal year 2002 to assess GSA's progress in achieving key outcomes important to its mission.

What GAO Found

GAO found that some goals were met or exceeded and others were not met. For fiscal year 2002, GSA set up a strategy to better meet these goals. Overall, GSA's fiscal year 2000 performance report and fiscal year 2002 plan were more informative and useful than its report and plan from last year.