They record this information and include it in their workpapers for subsequent analysis and product development. MSP’s key objectives were to (1) work with users to develop a mission-critical application—the Data Collection and Analysis (DCA) application—that streamlined their work and improved performance; (2) pilot-test the DCA in an operational setting; (3) evaluate benefits—time and quality improvements—provided by the application and the network; and (4) determine the best system configuration for GAO-wide implementation. DCA Application Developed to Address User Requirements

The DCA is a suite of commercial software packages linked to standardize and manage GAO-created documents. The on-line capability allows staff to quickly and easily communicate and share information with other team members at dispersed locations throughout the assignment, providing a means to analyze information more thoroughly. Over 85 percent of the staff said that the Windows version of electronic mail was faster and easier for sending and receiving automated files, compared with the previous method of using dial-up communications software in a stand-alone setting. The DCA streamlined typical assignment tasks, and the easy and immediate access to assignment information improved communication and work group collaboration. Conclusions

Several best practices were developed from the pilot experience, which GAO used in preparing a detailed plan for GAO-wide implementation of the computer network and the DCA.
Why GAO Did This Study

GAO provided information on its pilot test of and plans to implement the Mission Support Project computer network's data collection and analysis (DCA) application, a suite of commercial software packages linked to standardize and manage GAO-created documents.

What GAO Found

GAO noted that personnel participating in the pilot test reported that: (1) the network and application improved communications, kept them informed of work-related matters, and were faster and easier to use for sending and receiving automated files than the previous dial-up communications software; (2) the windows-based software was easier for switching software applications; (3) DCA software streamlined and simplified typical assignment tasks and processes, enabling users to quickly track the history and status of workpapers and products, facilitating supervisory review; and (4) DCA software allowed staff to quickly and easily locate, share, and reuse information. GAO also noted that its comprehensive plan for GAO-wide implementation of DCA: (1) addresses all implementation aspects, including communications, facilities, preparation, cable installation, workstation testing, employee training, and installation; (2) identifies the tasks, resources, and necessary sequence of actions; and (3) provides for effective oversight to ensure a coordinated team approach to implementation.