The protocol shall contain the following data:

The name and address of the customer
The place, time and mode of submitting the complaint
The detailed description of the complaint of the customer, the list of documents and other evidences provided by the customer
The Company’s declaration of its position regarding the complaint of the consumer, if immediate investigation of the complaint is possible
The signature of the person issuing the protocol and—except for verbal complaints communicated by phone or e-mail—of the customer
The place and time of the issuance of the protocol
In case of a verbal complaint communicated by phone or e-mail, the unique identification number of the complaint

Purpose of data processing:
Investigation of the complaint and maintaining contact with the complainant. Legal basis of data processing:
Provisions of Section 17/A (7) of the Act CLV of 1997 on consumer protection which makes the above processing mandatory. Period of data processing:
5 years from issuing the protocol. If you wish to exercise any of your rights referred to in Section 1, regarding the data recorded in the course of the above activities, or if you wish to contact us for any other reasons, please, inform us by sending an e-mail to adat(at)danubiushotels.com. 2.16  The Danubius Blog

The Company regularly publishes new articles in their online travel magazine. If you wish to receive notifications of the new articles, please subscribe to our mailing list by providing us with your name and e-mail address. Purpose of data processing:
The purpose of processing your data is to be able to notify you of the new articles.
How can I exercise my rights? 
If you wish to exercise any of your rights referred to in Section 1, regarding the data recorded in the course of the above activities, or if you wish to contact us for any other reasons, please, inform us by sending an e-mail to adat(at)danubiushotels.com.