I got my Bench Dog router table and I was super excited.  I've heard how great BD is and that's why I decided on their product.  First off when assembling I found that the metal piece that was used to support the router plate was manufactured wrong.  They forgot to insert the bolts that allowed the leveling screws to go into the metal piece.  After calling the company and sending them pictures I finally convinced them to send me a new piece.  After getting this new piece I spent 30 minutes leveling the router plate.  I COULD NOT level it no matter how many times I tried.  I called them after putting a straight edge and I found the plastic (or acrylic) router plate was warped.  After talking to the phone support they thought it was the plastic router plate.  They sent me another one in the mail.  This was covered in dirt as if it was used before.  I could clean it up but even after installing it and spending at least 1 hour trying to level this darn plate it still won't level.  I made a youtube video showing them my problem and how it tilts.  They blame the screws not being level.  Regardless how I adjust the bolts there is no way to get the rock out of my table.  They refuse to help me any more which is REALLY disappointing.  Stay away.  I don't know how one company can give such horrible support and so many defective parts.  I sent them a video even showing them what I did and they still refuse to fix it.  BUYER BEWARE!!!