I wish I could give it a hundred stars, this Upstairs, Downstairs is absolute magic. A story about the Bellamy family and their servants, it goes beyond any kind of play or soap (quite frankly, I think it merged qualities of both quite successfully)--but it draws you INTO the family and you feel like you actually become a PART of the whole thing. Troubles? Sure always troubles with both the wealthy family and troubles with the servants. But even in real life, it always has trouble, doesn't it. Frequently very touching; sometimes even shocking; it's GREAT! I LOVE THESE DVDs! I don't give a flip what other people say about the alleged picture and sound quality "troubles".  I say, honestly, just WHERE are these alleged "toubles"--remember it was made for television; in fact during some of the early season you have some black and white episodes due to some kind of technical crew strike or whatever. But it's just a few shows but WHO CARES it's all great.