This product is awesome.  The company owners are awesome (mine got delivered to a neighbor and we think the notice he stuck to my door blew away......so I didn't know it had been left with the neighbor).  The owners called me directly when I emailed to ask where my saw was.  Lovely people, very helpful.......and gave me a follow-up call too.  Getting back to this product.  I am a woman in my 50's and find using this saw SO easy and I actually enjoy having to use it.  I have palm trees and this cuts the dead fronds through like they are butter! Then the little hook at the end pulls the fronds down from the tree. Some of the trees are about 20 feet high.  No problem with the extension, I can easily reach.  It's easy to put together too (when the extension part is needed).  My husband too is amazed at the quality and ease of use of this pole saw and the price is exceptional. I love this thing.