I was very disappointed when this ficus arrived.  Many leaves had dropped off but the worst part was that there were so many leaves which were blackened with some sort of insect infestation in the plant.  Rather than going through the trouble of repackaging it and delivering it to be sent back... I placed it in new soil, spread powered insecticide in it and put it in a larger pot and will hope for the best.  I was very surprised that this plant was delivered in this condition.  I ordered this because of the many positive reviews even though there were some also complaining about the problem I mentioned.